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Changes to Premium Direct Billing (PDB) for third party services that are not provided by Telstra
Sometimes we need to review what we offer our customers
We have made the decision to stop third party (non-Telstra) Premium Direct Billing services and subscriptions from 3 March 2018.
This means from 3 March 2018, we’ll no longer be able to support payment for some 3rd party (non-Telstra) PDB digital content, apps or services (including subscriptions) through Premium Direct Billing.
Will all content be affected?
No. This change only impacts 3rd party (non-Telstra) services and subscriptions. The following Telstra content will be unaffected, and will continue to be charged to your Post-Paid Telstra bill, or debited from your Pre-Paid credit balance as normal:
- AirG Chat
- Apple App Store
- Apple Music
- BigPond Movies
- Google Play (post-paid customers only)
- Infocall services
- Telstra Mobile Fun
- Telstra reverse call
- 1800 Reverse
- Caller Tones
- Windows Store
- Premium SMS Content
- Other Telstra content
What’s next for you?
If you have an enquiry about an affected third party service, you’ll find the helpline number of the service provider located beneath the ‘Third Party Purchases’ section on your Post-Paid bill, or in the list below.
If you've bought something from a third party service provider using your Post-Paid Telstra mobile bill, it'll show up under ‘Third Party Purchases’. Please see Telstra bill example below.
See below the full list of third party services and helpline numbers that we’ll no longer support.
Cellybean, Chefbook, Coolclub, Gamifive, Gamifive Mobivill, iFortune, iGirls, muchgossip, MuchGossip, Ozchat, Playme Sense, Playplanet, Waala Mobile
1800 751 907
24Hs Videos, Appsdorado, ClicNScores, ClubMe!, FunClix, Gameloft, GameloftGam, Jamster, Jamster Full, Jamster Game, Jamster Lov, Jamster Musi, Jamster Onli, Jamster Sex, Jamster Styl, KKO Store, Mega-Sexy, Miss Bikini, PlayMob, Playweez, PrivateDancer, Thumbr, TotalEmbarr, Waala Mobile, Video World
1300 785 025
Mobipay Pty Ltd
FiiTr, FiiTr 595, Freemium, GameHaus, GameHaus595, HeroWorld, HeroWorld595, InGame, InGameCricket, Joocey, mHub, mHub595, Mobiguard Pro, Monitoring, Mproov, NoLimitsGames, NoLimitsGames Monthly, ProSports, Wazzapp
1300 886 534
m.Net Mobile Pty Ltd (Ansible)
Cash Cow, Bandit.fm, Better Homes & Gardens, Block of Cash Giveaway, House Rules, Million Dollar Minute, Dancing with The Stars, MegaCashaRooProm, My Kitchen Rules Ringtones
1300 851 419
1300 914 815
MIA (Digital Turbine)
12Follow - $10, 12Follow - $5, 1000 games, 2funmobi, Academy, Access to AppTap, Appdump, AppInspector, Appiq, Apply, Applydownload1, Apply Downloads, Appsdorado, Appsdorado 10, Apptips, ApptipsSub, AppyClub - 8z, AussieBrainQuiz, Aussie Vids, AussievidsWK, AVP_Thumbr, AWorld, Bearcave, BigMobile, Bkingz, Bounce Games, Boxplay, Camelox, Champion Picks, Cleverdaze, Country Shots, Cool4Mob, DealShack, DealsNow, Droid6000, Early Specials, Ero247, et1,ET1_08, Extreme Zone, FantasyCube, Fortumo, Friday Fiver, Funbabez, FUNCLIX, FunnyVid, Funnyvid.mobi, Game2Up, gameloft, gameloft6, Gameloftoneoff, GamerHaven, Games Box, Games Market, Gamerr Games, GamesStore, Gamesstore08, Games Unlimited, Gee-Max, Ggames.club, GGvideos.tv, GlobWaySv1, Handy Vault, Hip Fun 1, Hip Tap 1, Hornyhub, HotTube, HotXL, iFitness ($6.95), InstantDeals, Ize Play, Joocey, KKO Store, Lollies, Mad Fun, MegaCloudBox, Metro Mails, Mob24-7, MobidolWK, Mobi.Games, Mobile Academy, Mobile Games 1, Mobile Magic, MobiStore, MobiWatch.co, MobileXVideos, MOKO 3, MOKO 4, MOKO Sub 6, MP1, MP1_08, MyPengo, Oxygen8 s69, Oxygen8 Vmvid, Oxygen8 x247, Oxygen8 Xpor, ozchat, Oznfun, PCMobiGameSecMb, Playboy, PlayVito, Pornster, QikFlirt, Quizikoo, RideMyWave, Sexxxymob, SightX, SmartMag, Smart Video, Smart Viral, Smart World, SmileGames, SmileVideo, Snack Games, Snow Bets, Subs QA, SuperSix, Sv1 Subscription, SXVid.mobi, TapGames, Tap Gamez, Themekoo, The Sexy Klub, There They Are, THUMBR_10, Tjoover, Toopklub, Top 10 Service, Topikoo, Trackwork Tips, TV Pass Unltd, Video.Inbox_08, VideoInbox, VideoInbox_08, VIPGames, Winneroos, Wurup, Woot, X247, Xcon, Xcite, Xcon_08, XLVid.mobi, XZone Bikini,Yass Unlimited, Yeet Unlimited, Yobee
1300 724 406
Frequently Asked Questions
Prefer to talk to someone over the phone? We're here to answer your questions.
For more information please call customer service on:
- Post-Paid customers – 1800 760 690
- Pre-Paid customers – 1800 912 763
- Business customers – 1800 830 018
What is Premium Direct Billing?
Premium Direct Billing is a payment option that lets you subscribe to, or make one-off purchases of, third party (non-Telstra) content like apps, music, eBooks and movies or TV shows from other providers on your mobile phone or tablet. The charges are added to your Post-Paid Telstra bill or debited from your Pre-Paid credit balance.
From March 3 2018 you will no longer be able to access third party (non-Telstra) Premium Direct Billing services. This change will not impact all content. Please refer to the list provided above to see what you will still be able to access.
Who is actually providing me with the content under Premium Direct Billing?
Even though the charges appear on your Post-Paid Telstra bill, or are debited from your Pre-Paid credit balance, the content has been provided by a third party as a non-Telstra service. That’s why on Post-Paid bills it will be listed underneath a title that says “Third Party Purchases”.
How will charges appear on my Post-Paid bill?
Premium Direct Billing charges incurred before 3 March 2018 will appear on your Telstra Post-Paid bill.
If you see additional charges on your Post-Paid bill (under Third Party/Separate Purchases), or money debited from your Pre-Paid account, it means we paid the content provider on your behalf then recover the cost on your mobile bill.
Please see Telstra Post-Paid bill example below.
It’s convenient for me to use my Telstra bill. Why can’t I continue?
We’re committed to providing outstanding service for all our customers.
Because we can’t always provide comprehensive and direct support for Third Party (non-Telstra) services, we will no longer provide these services via our bills.