Telstra Voice Part

		Telstra Voice Part
Monthly Charge
Monthly Charge Casual month to month		$47.95/mth
Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed
Speed Included on nbn technology types only
Minimum Term
Calls + SMS + MMS To standard Australian numbers
Calls + SMS + MMS To international numbers
Roaming Calls + SMS + MMS For use while overseas
Calls To standard Australian numbers		Local - 22c per call
Calls To standard Australian numbers

13 calls - 40c per call except for calls to 13 2000, 13 2200, 13 2203, 13 2999, 13 3933 and 13 7663, which are free
Calls To international numbers
Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem 24 month term only
What's Included		Home Messages 101
What's Not Included
Minimum Cost Includes set up costs	Casual month to month	$146.95
24 month term
Casual month to month	$146.95
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC) 12 month term
Maximum Early Termination Charges (ETC) 24 month term
Maximum Early Termination Charges (ETC) Casual month to month		You can cancel at any time but will need to pay any charges you owe up to the point of cancellation
Devices
Allowances


Your call charges: You have chosen to be billed by another telecommunications provider for other call types according to their call rates. Directory listing: If you don’t want your name, address or phone number printed in the White Pages^® or any other Telstra directory product, you can ask for an Unlisted number. There is no charge for an Unlisted number.

Telstra Voice Part	Telstra Home Phone Basic	Telstra Home Phone Local	Telstra Home Phone National	Telstra Home Phone Australia Ultimate
Monthly Charge Casual month to month
$47.95/mth

Calls

To standard Australian numbers

Local - 22c per call

13 calls - 40c per call except for calls to 13 2000, 13 2200, 13 2203, 13 2999, 13 3933 and 13 7663, which are free

What's Included?

Home Messages 101

Telstra Voice Part	Telstra Home Phone Basic	Telstra Home Phone Local	Telstra Home Phone National	Telstra Home Phone Australia Ultimate
Minimum Cost Includes set up costs
Casual month to month
$146.95

Maximum Early Termination Charges (ETC)

Casual month to month

You can cancel at any time but will need to pay any charges you owe up to the point of cancellation

Your call charges: You have chosen to be billed by another telecommunications provider for other call types according to their call rates.

Directory listing: If you don’t want your name, address or phone number printed in the White Pages^® or any other Telstra directory product, you can ask for an Unlisted number. There is no charge for an Unlisted number.

Information about the service

This is a Telstra home phone service plan.

Information about pricing

Refer to the Plan Cost table.

Other charges

Connection and installation charges

Home Phone and Home Broadband connection charge	$99 for new connections. Standard Professional Installation is included at no extra cost if mandatory at your premises.
Standard Professional Installation	$240 if you request a technician to visit your premises.
Temporary connection	$100 if your voice service is connected for three months or less.
Non-standard installations	Separate charges apply for non-standard installations such as complex or remote areas, Foxtel from Telstra installations and additional connection points.
Delivery fee	A $9.95 delivery fee may apply for customers taking up additional hardware such as a modem or Telstra TV.
Connecting to the nbn network	nbn co charges $300 for first-time connections in new developments. We'll let you know if this applies to you and include it on your bill.

How much does it cost to change my plan?

You can move to another Telstra Home Phone Plan free of charge. There’s no early termination charge on this plan.

Bill payment charges

Paper bills and electronic payments – Free
Payments made in person or by mail – Extra $1.00
Set up Email Bill at telstra.com/emailbill

Some exemptions may apply. For details, visit bill payments page. To set up Direct Debit or for details on other bill payment options, visit bill payments page.

Other Information

How can I check and manage my usage?

When will my service be ready?

We’ll make our best attempts to connect your home phone service on your requested date.

This may occur within two working days if:

There was a previous working home phone service to your property
We can reconnect the service without visiting the property, local telephone exchange, or anywhere in between

Otherwise, it could take 5 to 15 days.

Priority Assistance

Available for diagnosed, life-threatening medical conditions where access to a home phone service is essential. Connection will occur within 24 hours for urban and rural areas, or 48 hours for remote areas.

Understanding my bill

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

Telstra Voice plans were previously known as HomeLine plans.

Top