Telstra Device Security is a month-to-month subscription that you can add on to your existing consumer mobile or internet service. It offers access to McAfee Multi Access apps which you can download on up to ten compatible devices to help protect them from known cyber security threats.

Telstra Device Security is for personal / domestic use only and is not to be used for business purposes. 

To take up Telstra Device Security you must have and maintain a consumer post-paid mobile or internet service. If you cancel the service you have redeemed your subscription against, your Telstra Device Security will also be cancelled.

You must have a compatible PC, Mac, Android or iOS device which meets minimum operating requirements to use this product. For latest device and system requirements, visit mcafee.com/en-au/consumer-support/help/system-requirement.html.

Telstra Device Security is not available on wearable devices (e.g. watches) or Smart TV.

To download and use the McAfee Multi Access application you require an internet connection. You must maintain an up to date version of all apps (minimum device storage space required). 

To use McAfee Multi Access, you will need to create a McAfee account and download the application on your nominated compatible devices.

For more information on how to set up, manage and cancel your subscription, see telstra.com/support.

For product specific support, see service.mcafee.com.

Refer to the Plan Cost table.

You can cancel your Telstra Device Security at any time. There are no early termination charges. Cancellation will take effect at the end of your subscription month. Once cancellation takes effect, your devices will no longer be protected. 

You are charged for your Telstra Device Security monthly in advance on each subscription anniversary. Your subscription start date will be based on the date you create your McAfee account. This date may be different from the billing anniversary date of your existing services.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an accessible format.

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal Services - telstra.com/payment-fees

Business Services - telstra.com/fees-on-payment-methods

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation. This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.