Cloud PBX Calling

Plan		Cloud PBX Calling	Ultimate
Monthly Charge 12 month term		$15/mth per user	$100/mth
Monthly Charge Casual month to month
Monthly Data Allowance			Unlimited
Business Demand Data
Cost per Megabyte (MB)
Speed
Speed Included on nbn technology types only
Minimum Term
Calls + SMS + MMS To standard Australian numbers
Calls + SMS + MMS To international numbers
Roaming Calls + SMS + MMS For use while overseas
Calls To standard Australian numbers



Calls To international numbers
Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem 24 month term only
What's Included		Licence to use the Cloud PBX Calling solution Licence fee includes over 40 built-in features, such as: Hunt Group – numbers combined into groups that ring together simultaneously or in order, until call answered Auto Attendant – acts like a personal attendant with call greeting and automatic menu to re-direct calls Call routing – set up to direct calls based on day, working time & other customisable scenarios Call forwarding – set up to forward calls based on rules: Unconditional, Busy, No Answer, Busy & No Answer (Time controlled) Mobile extension – re-direct calls to up to 4 external numbers. Ring delay can be configured. Support Call Through feature. Assurance services for the Cloud PBX Calling solution
What's Not Included		A Telstra Business Broadband Service A SIP Connect Service
Minimum Cost Includes set up costs	12 month term	$180/user licence
24 month term		$2,499
Casual month to month
Maximum Early Termination Charges (ETC)			$1,560
Maximum Early Termination Charges (ETC) 12 month term		$90/user licence
Maximum Early Termination Charges (ETC) 24 month term
Maximum Early Termination Charges (ETC) Casual month to month
Devices
Allowances


A Telstra Business Broadband service and SIP Connect service are required to connect Cloud PBX Calling. Additional installation & professional service fees may be required. Additional features and handsets can be purchased with your Cloud PBX Calling product.

Cloud PBX Calling	Ultimate
Monthly Charge 12 month term
$15/mth per user	$100/mth

What's Included?

Licence to use the Cloud PBX Calling solution
Licence fee includes over 40 built-in features, such as:
Hunt Group – numbers combined into groups that ring together simultaneously or in order, until call answered
Auto Attendant – acts like a personal attendant with call greeting and automatic menu to re-direct calls
Call routing – set up to direct calls based on day, working time & other customisable scenarios
Call forwarding – set up to forward calls based on rules: Unconditional, Busy, No Answer, Busy & No Answer (Time controlled)
Mobile extension – re-direct calls to up to 4 external numbers. Ring delay can be configured. Support Call Through feature.
Assurance services for the Cloud PBX Calling solution

What's Not Included

A Telstra Business Broadband Service
A SIP Connect Service

Cloud PBX Calling	Ultimate
Minimum Cost Includes set up costs
12 month term
$180/user licence

Cloud PBX Calling	Ultimate
Maximum Early Termination Charges (ETC) 12 month term
$90/user licence

A Telstra Business Broadband service and SIP Connect service are required to connect Cloud PBX Calling.

Additional installation & professional service fees may be required.

Additional features and handsets can be purchased with your Cloud PBX Calling product.

Information about the service

Availability

You are eligible to take up a Cloud PBX Calling if you are a business customer, have an ABN, ACN or ARBN, and you’re billed directly by Telstra.

Cloud PBX Calling is only available to customers on PSTN / ISDN technologies, who are transitioning to the NBN Network.

Minimum Term

Available on 12, 24, 36, 48 or 60-month terms. The term must align to the term of the corresponding Telstra Business System package.

To ensure you are still covered at the end of the minimum term your Cloud PBX Calling agreement will automatically be renewed month to month. You need to provide us with one month written notice to cancel.

If you chose to cancel during the initial or renewed minimum term for your agreement, we may charge you an Early termination Charge in accordance with your agreement.

Minimum Cost

Your minimum cost will depend on several factors including number of Cloud PBX Calling licences, SIP Connect trunks and Telstra Business Broadband plan you select. This includes add-ons and hardware you choose to select to complement your system. The minimum term that applies to your service will be set out in the agreement that you sign with us.

Billing

The pricing in this Critical Information Summary is for your first billing cycle only. To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Transferring to the nbn™ network

If the nbn network comes to your area and you wish to transfer to the nbn network with Telstra, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible.

If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.