Telstra Business Broadband Plans

Your plan includes:

• A broadband service on the nbn™ network, ADSL or ADSL2+ or Telstra FTTP over a passive fibre optic cable network.

We will provide you with a Telstra Business Smart Modem™ that supports voice services at no cost if you are taking up a new service. If you choose to cancel your service within 24 months we may charge a fee up to $240 for your Telstra Business Smart Modem™.

• On ADSL 1, download speeds are up to a maximum of 8Mbps.
• On ADSL 2+, download speeds are up to a maximum of 20Mbps. About 50% of customers on ADSL 2+ areas will have access to speeds around 10Mbps or more, and 70% of ADSL customers in ADSL 1 areas will have access speeds around 6Mbps or more.

Broadband speeds vary due to a number of factors, including:

• Type of technology available at your address
• Any Speed Boost you may have purchased
• Network capacity
• Set up at your site (such as location of your modem and how the internet is used in your premise)
• Whether your device is connected by Wi-Fi rather than Ethernet cable
• FTTB/FTTC/FTTN services, actual speeds and Speed Boost eligibility will be confirmed following activation.

If you exceed your monthly fixed broadband data allowance you will be charged $1 per GB, charged per MB or part thereof capped at a maximum of $300 per month. If you’re a new broadband customer you won’t be charged any fixed broadband excess data charges for your first two bills.

Your plan includes a mobile broadband back-up. If there is an outage of the Broadband service, you will still have access to the internet via the mobile broadband back up service. Some services may not work in back-up (e.g. services hosted on-premise when Static IP is in use).

If we reasonably believe you are misusing the back-up service, we will contact you. If you continue to misuse the back-up service, we may:

• suspend or limit your mobile broadband back-up service; and/or
• cancel your mobile broadband back-up service by telling you at least 7 days beforehand.

The mobile broadband back up device can only be used with your Telstra Business Smart Modem™.

Refer to the Plan Cost table.

Changing your Plan

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan: 

(a) We'll give you at least 30 day's notice before making changes or automatically moving you to the closest available plan

(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Cancelling your Plan

There are no Early Termination Charges if you cancel your plan.  However, If you cancel your plan within 24 months of connecting, you’ll need to payout the remaining cost of your Telstra Business Smart Modem/Telstra Smart modem calculated based on the modem cost of $9/mth and the number of months remaining in a 24 month term.

In addition to the monthly charge, you may pay the following connection and installation charges:

If a technician is required, the following fees may apply:

• telephone line fee – $125
• new telephone line connection and/or cabling work – $299; and
• other fees may apply, but we will provide you with a quote for any non-standard work before it is carried out.

Speed options are not compatible with some plans.

Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No ETC's will be charged in these circumstances. If you are moving your service(s) to Telstra then you should not request your legacy service(s) to be disconnected from your current provider until you have assured yourself that your nbn service is operational.

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/small-business/broadband/nbn/guarantee

You can sign up for usage alerts for your service which will send you an email notification when your account usage reaches an estimated 50%, 75%, 100%, 125%, 175%, and 250% of your Plan’s included data usage for the current billing cycle.

You can also register and login to Your Telstra Tools at telstra.com/yourtelstratools or login to the CustData Tool (login details were provided via email when you service was initially ordered).

Your first bill will be on paper. After the first bill, all other bills will be sent via email. You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan.  Your first bill will be higher if you start your plan part way through a billing period.  You’ll receive a full month’s data allowance.

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.