After talking to customers, the main feedback was that you didn’t want ad-hoc usage charges you don’t recognise at the end of the month, or bills that were hard to understand. You want to be in control of what you spend before you spend it. So here’s a quick summary of what’s changed.
Our new mobile plans have no excess data charges, no late payment fees and no lock-in contracts.
They have a simple upfront subscription payment, just like a video or music streaming service such as Binge or Kayo.
And just like those services, at the start of every month, you’ll make a payment automatically via your credit card, debit card or bank account, and then it’s done. And because there’s no excess data charges and no excess call charges, you’ll know exactly what you’re paying ahead of each month – just like a subscription service. You won’t have to remember when your bill is due or how to pay it. It’s all taken care of. No mess, no hassle.
We’re even making international calling easier for you by including it in your plan.
Just because we can’t travel overseas right now shouldn’t mean you’re cut off from your friends and loved ones. Our new plans will help you stay close to those abroad with 30 minutes of international calling from Australia included with each plan, plus unlimited standard SMS from Australia to overseas numbers.
Once you reach your monthly international call allowance, you won’t be charged automatically for additional minutes like you are now. Instead, you can choose to add on an international call pack, allowing you to make additional calls to selected countries. We are putting you in control of what you spend.
To top it off, we are bringing back data sharing for our consumer customers. We know affordability is as important as ever right now and now the whole household can share one big pool of data across multiple devices. The new plans allow you to share data between up to 10 upfront mobile and data plans on the same account.
What does it mean for existing customers?
We will gradually move our customers to these month-to-month plans over the next 12 to 18 months.
Of course, we know that direct debit may not suit everyone, especially during uncertain times. That’s why we will provide options for those who are unable to (without a bank account or credit/debit card), managed by a trustee (i.e financial hardship groups), high risk to safety such as domestic violence, those customers on a CentrePay arrangement or with a Telstra Bill Assistance Program certificate.
As always, you’ll be in complete control, with full visibility of your services and upcoming payments via the My Telstra app. Just another change we’ve made to help keep your experience with us as easy as possible.
And remember: if you’re unhappy with your services, our flexible plans allow you to modify, or cancel them at any time. If you’re taken up a phone with your plan, you’ll just need to pay any remaining payments for that phone when you cancel your plan.
It’s all part of making Telstra a smarter, simpler and a more digital telco for your flexibility.
