We’re here to help during strong weather and flooding in NSW

Another bout of destructive weather has hit the coast of New South Wales, causing widespread disruption and dangerous conditions. We’re working to keep you connected however we can, and if your Telstra services are affected by this disaster, we’ll help out.
Michael Marom · 04 July 2022 · 3 minute read

For a list of areas that are eligible for disaster assistance, just scroll down.

The east coast low that has settled in near the Sydney coast has brought significant rainfall between Newcastle and the South Coast, and this weather is causing flash flooding, damaging winds and rising floodwaters in low-lying areas.

The overall emergency response is being led by the NSW State Emergency Service, so you should check the SES website and Twitter as well as ABC Emergency for the latest news in your area.

Helping you stay in touch

We’ve activated an assistance package for customers in affected areas. That means we’ll bestow 100GB of extra data for post-paid and 25GB for prepaid mobile customers so you’re not caught short when you need to be online, and we’ll divert any calls to any of your landlines to another number of your choice.

If you need to call family, friends or loved ones and your mobile phone isn’t working, you can also use one of our payphones to make free local and national calls to fixed lines and free calls to stan dard Australian mobile numbers.

We’ve also enabled free use of the Telstra Air Wi-Fi network in locations where payphones provide this – if you’re near a payphone, the ‘Telstra Air’ Wi-Fi network will get you online and back in touch.

Our assistance package also gives Telstra customers access to free and interim services during short-term impacts from damaging weather, with long-term measures also available for customers who have suffered severe damage or loss of their homes and businesses.

For customers who have been displaced from their residence or business during a natural disaster event, short-term assistance can include:

  • Calls diverted from a fixed line service to another number while you’re displaced from your residence or business (to Australian numbers only)
  • 100GB data pack for post-paid mobile customers (30-day expiry, not transferrable to another service)
  • 25GB prepaid data and free calls (30-day expiry, not transferrable to another service)

There may also be longer term assistance available for Telstra customers who have suffered severe damage to or loss of their premises and require longer term assistance.

The long-term assistance package includes:

  • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier.
  • A one-off credit to the customer’s Telstra fixed phone account to cover the costs of connecting a Telstra fixed phone service at one temporary address; and
  • Re-connection of a Telstra fixed phone service at the customer’s original permanent address.

Eligible NSW postcodes for disaster assistance

Postcodes that are currently eligible for our assistance package are below:

  • 2170
  • 2226
  • 2259
  • 2262
  • 2330
  • 2423
  • 2426
  • 2428
  • 2430
  • 2540
  • 2753
  • 2756
  • 2765
  • 2775
  • 2785


By Michael Marom

AGM, NSW and ACT Region

Michael has been working with Telstra for 12 years which has given him the opportunity to experience many diverse and rewarding roles. He started off his Telstra career in 2002 as a Business Sales Consultant, and is now the Area General Manager for the North West region. Coming from regional Australia, I enjoy the lifestyle and culture that Armidale offers and like nothing more than popping down to the local cafe for a coffee and chat.

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