We've identified an issue with some older Apple devices connecting to our network

Telstra Writer · 28 January 2026 · 1 minute read

We're currently investigating an issue preventing some older Apple devices from connecting to our network, including calls to 000. We're working on this as a priority with Apple and will share updates as we have them. We recommend customers using these devices delay updating the software on their device until we confirm the issue is resolved.

Devices that may be impacted:

  • iPhone 8 updated to iOS16.7.13
  • iPhone 8 Plus updated to iOS16.7.13
  • iPhone X updated to iOS16.7.13

Update 28 Jan 2026 at 6:00PM (AEDT):

  • Apple has paused software updates released this week for some older iPhone models while they investigate. These include iOS 18.7.4, iOS 16.7.13, iOS 15.8.6, iOS 12.5.8

Continue to check back here for updates.

By Telstra Writer

Telstra News

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