Get human help
with your tech
Our techies can help you set up, fix, and get the most
out of your technology–not just Telstra products.
Why Telstra Platinum
Get access to our technology experts with Telstra Platinum. Our team gets your technology connected and working the way it should, while bringing you up to speed on getting the most out of your devices.
We’re here to help over the phone, online, in-store or even in your home.
More than just tech support
- Help fixing issues like computer viruses
- Coaching to better use your gadgets
- Support with home network set up
- We're experts in a variety of gadgets
Support where you need it
- Support at your local Telstra store
- Online access to our tech experts
- Over the phone support
- Optional in home visits available
Support when you need it
- Experts whenever you need them
- 24x7 online and phone support
- Help whenever our stores are open
- Your tech isn't always working. We are.
SELECT A SERVICE
Your Telstra Platinum subscription provides you with access to our technology experts whenever you need it; over the phone, online or instore, including 24x7 support and in-home options.
Now$15Per month for 12 months
Min cost $180
Support for a wide range of gadgets, including computers, smart TVs, smartphones, gaming consoles and tablets.
Support for common software applications like Internet Explorer#, Firefox^, Facebook and MS Office.
Access to our experts where and when you need them - phone, online and in-store, with 24x7 support and in-home options.
As a Telstra Platinum® subscriber, you will be eligible for a 50% discount on the $240 standard price for certain Telstra Platinum® pay-on-demand in-home services. This includes Set IT Up, Support IT and Learn IT appointments. Choose to pay $120 upfront, or break the cost up by adding $10 per month to your monthly subscription fee.
New Telstra Platinum® Service Subscription customers who have or take up a new Telstra Mobile with StayConnected Plus® can get a Telstra Platinum® Service Subscription for only $5 per month - that's $10 per month discount off a Telstra Platinum® Service Subscription. Min cost $240.
We have a range of once off pay-on-demand services to help you in the home, over the phone or in store (Tech Bar).
Set IT Up
We’ll connect up to five Telstra and non-Telstra devices for you.
From setting up Telstra devices to configuring your wireless network and connecting computers and gadgets to the internet, we'll get things working for you.
We’ll solve one issue such as removing a computer virus or solving a connection problem.
Our Platinum experts can help with a wide range of gadgets, computers and the internet.
Get up to speed with technology with a personalised coaching session.
Our Platinum experts can help you improve your know-how about technology so you can get the best use from your gadgets and computers.
Already have a Telstra Platinum® subscription? Just for being a Telstra Platinum® subscriber, you're eligible for a 50% discount on the standard price for certain Telstra Platinum® pay-on-demand in-home services. This includes Set IT Up, Support IT and Learn IT appointments. Choose to pay upfront, or break the cost up by adding it to your monthly subscription fee.
Existing Telstra Platinum customers
Enter the 6-digit code provided by your Telstra Platinum technician for a technical support session.
Support: 13 7587
Hours of operation
Telstra Platinum in store services
Telstra Platinum in store operates during standard trading hours.
Telstra Platinum remote (phone, online)
Telstra Platinum remote (phone, online) services operate 24 hours a day, 7 days a week.
Telstra Platinum in-home services
Telstra Platinum in-home services are available Monday - Friday from 8am - 5pm. After hours and weekend appointments may be available.
Questions about Telstra Platinum? We can help
Call 13 7587 24x7 for technology advice and support with your gadgets, the net and computers.
Find a Telstra store
Store locator will help you find your closest Telstra store.
Things you need to know
Telstra Platinum® services for computers are only available for Windows and Mac OS and are not available for some devices and software. The cost of any software/hardware is not included in the price of the Telstra Platinum® service and you are responsible for any data charges. Fair use policy applies. In-home services are not available in all areas. 50% discount not applicable: to one month Telstra Platinum® Service Subscriptions included in a Telstra Platinum® TotalMove Service, for additional services during the same in home visit or in conjunction with any other discount or to cancellation fees. For further details including our inclusions and exclusions, please see our terms and conditions.
The Telstra Platinum StayConnected Discount is available to Telstra customers with a StayConnected® or StayConnected Plus® service and who sign up to a new Telstra Platinum® Service Subscription between 03/05/2016 and 31/10/2016. The discount will be applied as a $10 credit against your monthly Telstra Platinum® Service Subscription fee. If you join part way through your billing cycle, the fee and discount will be prorated. The StayConnected® and StayConnected Plus® service is a month-to-month service. If it is withdrawn or cancelled (by you or us) then you will no longer be eligible for the Telstra Platinum® Service Subscription at a discounted rate, and your monthly fee will be $15 per month for the remainder of the minimum term. Similarly, if your Telstra Platinum® Service Subscription is cancelled (by you or us) our standard early termination charge applies and will not be reduced by the discount
If you change or cancel an in-home service, you need to give us 24 hours notice or pay a cancellation fee of $99. If you change or cancel a remote service, you need to give us 24 hours notice or pay a cancellation fee of $49.
#Internet Explorer is a trademark of the Microsoft group of companies.
^Firefox is a registered trademark of the Mozilla Foundation.
The spectrum device and ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556