Get to grips with
your gadgets

Telstra Platinum is more than just computer support. Our team can help with your favourite gadgets - tablets, Smart TVs, gaming consoles and more.

Why Telstra Platinum

Get tech advice and support for all of your home gadgets with Telstra Platinum.


Get access to our technology experts with Telstra Platinum. Our team gets your technology connected and working the way it should, while bringing you up to speed on getting the most out of your devices.

We’re here to help over the phone, online, in-store or even in your home.


More than just tech support

  • Help fixing issues like computer viruses
  • Coaching to better use your gadgets 
  • Support with home network set up 
  • We're experts in a variety of gadgets

Support where you need it

  • Support at your local Telstra store
  • Online access to our tech experts
  • Over the phone support
  • Optional in home visits available

Support when you need it

  • Experts whenever you need them 
  • 24x7 online and phone support 
  • Help whenever our stores are open
  • Your tech isn't always working. We are.

Select a service

Your Telstra Platinum subscription provides you with access to our technology experts whenever you need it; over the phone, online or instore, including 24x7 support and in-home options.

We have a range of once off pay-on-demand services to help you in the home, over the phone or in store (Tech Bar).

Already a Telstra Platinum customer?

Remote Login

Enter the 6-digit code provided by your Telstra Platinum technician for a technical support session.


  Support: 13 7587

Hours of operation

Telstra Platinum in store services

Telstra Platinum in store operates during standard trading hours.

Find a Telstra store

Telstra Platinum remote (phone, online)

Telstra Platinum remote (phone, online) services operate 24 hours a day, 7 days a week.

Telstra Platinum in-home services

Telstra Platinum in-home services are available Monday - Friday from 8am - 5pm. After hours and weekend appointments may be available.

Questions about Telstra Platinum? We can help

Shop online 24x7

Make your home a connected home through our online shop.

Shop now
Platinum support

Call 13 7587 for 24x7 technology advice and support with your gadgets, the net and computers.

Call now
Find a Telstra store

Store locator will help you find your closest Telstra store.

Find a Telstra store

Have a question about Connected Home? Ask our customers.

Get CrowdSupport

Things you need to know

Telstra Platinum services for personal computers are only available for Windows and Mac OS. You are responsible for all data charges associated with this service. Unless otherwise stated, the cost of any software/hardware is not included in the price of the Telstra Platinum service. 

Fair use policy applies. For further details on our inclusions and exclusions for each service offering, please see our terms and conditions:

Cancelling your subscription early: If you cancel your Telstra Platinum subscription before 24 months you may have to pay an early termination cost. The 20% discount offer will apply to any early termination cost you are eligible to pay. For further information please refer to our Terms and Conditions.

If you change or cancel an in-home service, you need to give us 24 hours notice or pay a cancellation fee of $99. If you change or cancel a remote service, you need to give us 24 hours notice or pay a cancellation fee of $49.

Not available in all areas.