Enterprise Mobility Managed Services
Simplify mobility, speed up innovation
Enterprise Mobility Managed Service Modular offers managed services that deliver connectivity, integration, visibility and helps protect your endpoints, applications and company data at a predictable, per service pricing enabling you to control costs and scale quickly.
[Text on screen: Enterprise Mobility Managed Service. Simplify mobility, speed up innovation]
[Text on screen: Mobile devices drive business innovation and efficiencies]
Mobility is driving innovation and improving business efficiency like never before.
[Text on screen: But they introduce complexity for CIOs]
But for CIOs managing diverse networks, devices, apps, security and mobile ecosystems is increasingly complex.
[Text on screen: 70% of your budget is spent ‘keeping the lights on’. Source: Forrester’s Global Business Technographics Budget Survey, 2015 (05/03/2016 update).]
Your IT team is so busy just keeping the lights on they hardly have time to proactively address evolving security threats and no capacity for business innovation or transformation.
[Text on screen: Enterprise Mobility Managed Service, Simplify mobility management]
Telstra’s Enterprise Mobility Managed Service is designed to simplify managing your diverse mobile ecosystem.
[Text on screen: Consulting and Professional Services. A mobility strategy and infrastructure for the future.]
Our consulting and professional services teams help define and refine your IT objectives ensuring your mobility infrastructure meets your needs now and in the future.
[Text on screen: Mobility Management Platform. We’ll manage the ‘day to day’ for you]
We'll manage the day-to-day, supporting your team, the diverse devices, operating systems and applications, as well as the cloud platforms and complex integration that pulls this together.
[Text on screen: End-User Support. Keep your users connected and productive.]
We provide an online self-service portal and an Australian mobility Service Desk that can resolve issues quickly, keeping your people connected and productive.
[Text on screen: On-device Security and Compliance. Identify security threats to protect your brand.]
We deliver best practice on device security that will identify threats to protect your content, apps, your brand and your people.
[Text on screen: Business Insights. Make informed business decisions.]
And we’ll analyse data across your mobile fleet to deliver insights that help you make informed business decisions.
[Text on screen: Enterprise Mobility Managed Service. Take advantage of economies of skill and scale.]
Telstra's enterprise mobility managed service brings you all this through a single provider so you could benefit from a well-managed, integrated mobility environment that helps you take advantage of economies of skills and scale.
[Text on screen: Drive innovation. Sustain better-connected team, who can work on the go.]
And spend more time innovating and sustain a better-connected team and power to work on the go.
[Text on screen: Support business growth with Telstra’s effective mobility management.]
To support business growth through effective mobility management, talk to your Telstra Account Executive today.
[Text on screen: Telstra.com/emms]
Unified Endpoint Management
We will provide a help desk to support your end users, platform and licensing management requirements to agreed service levels.
We’ll help detect, prevent and remediate security threats to support/assist in the protection of your data, apps, brand and people.
Get visibility on data content across your endpoints to help you control usage and cost.
Endpoint Lifecycle Management
Free up your IT team to focus on business-critical projects - we’ll take care of device procurement, allocation, deployment, repair and replacement.
Locked-in access to technical mobility specialists that will deliver targeted, scheduled and planned in advance: Solution architecture, Analysis/design/consulting, and Engineering - hands on build, configure, troubleshoot.
Workplace Advisory Service
Provides you with access to the Telstra technology ecosystem and guides you through your workplace customer journey to support strategic initiatives, priorities and direction. Includes independent platform and service design health checks and regular industry insights
Help secure your mobility workforce 24/7
Enable your employees to work flexibly with access to company applications and data whilst reducing the effort required to enforce compliance.
Simplify your mobility management
Increase the performance of your business operations by keeping mobility workforce more productive and taking the pressure off IT departments to manage the evolving mobility ecosystem.
Flexible service selection
Build a solution that aligns to your business needs by choosing only the service modules you require.
Promote efficiencies by leveraging economies of scale and skill, and make critical business decisions quickly with business insights.
Queensland Ambulance Service
Discover how Queensland Ambulance Service is connecting and empowering their teams in the field with Telstra’s Managed Mobility Services.
[Text on screen: Queensland Ambulance Service, Mobile Managed Service keeping teams connected]
[Dee Taylor-Dutton, Deputy Commissioner, Qld Ambulance Service]: The Queensland ambulance service has around 4,500 frontline officers and obviously being frontline those people don't have a desk.
So we really wanted to give people a device that they could take with them and be able to get them the information they need in a 24/7 environment, that was rugged and able to be used for all of the administration work, but also to improve patient safety.
Telstra provided us with a really good solution that worked anywhere in Queensland and that has the ability to have a managed service that supports it. Which means if there's an issue then we're able to ring the 1300 number and get immediate assistance. And that was very attractive for us
[Qld paramedic’s on bikes discussing possible fracture of patient]:We had a K2 possible fracture.
[Jane Adams, Director ICT Programs, Qld Ambulance Service]: So the arrangement that we have with Telstra currently is a managed service, which providers services such as provisioning of application, a secure environment which provide the protection of patients data and other things include 24 by 7 support and also remotely providing the support to the paramedics.
The managed service was all encompassing with the lifecycle management of the device and the infrastructure as well, so that was very attractive to Queensland ambulance service.
[Stephen Turner, Advanced Care Paramedic, Qld Ambulance Service]: Having these devices improves patient care mostly because it gives us a little bit more time with our patients and allows for easier documentation through their healthcare journey.
The start of our shift we use them to complete our pre-shift checks to the vehicles and the supplies we're going to use and are able to identify any faults immediately. Moving on throughout the shift we use these devices to complete all documentation surrounding our patient contacts so from patient details through to assessment details and management through there, we can also check our emails and rosters on the fly if we need to sort out any administration issues on the go.
[Jane Adams, Director ICT Programs, Qld Ambulance Service]: In the immediate future we are looking at a lot of integration with other medical devices and exchange of information directly to be used by the paramedics, such as integration with Queensland Health as well.
[Dee Taylor-Dutton, Deputy Commissioner, Qld Ambulance Service]: I think the quantifiable benefits are everyday, so when we speak to our people and we talk about the old days before we deployed these, compared to now, they've got the device with them all day every day wherever they’re located, including at home. I think that's the biggest benefit.
We also utilize this device for as our patient care record now, so all of the activities that our people do from the time they start work all the way to the end, is all available through there.
We were only looking for a solution in Queensland that either did one of two things; it either means that we can improve patient safety by using these devices or it improves their business efficiency, and we think these mobile devices do both.
Queensland Police Service
Learn how our mobility solutions help enhance the agility and flexibility of Queensland Police.
[Text on screen: Telstra Case Study, Queensland Police Service, Mobile Data Solution – QLiTE. QLite logo with tag line ‘Right information, anytime, anywhere’]
[Commissioner Ian Stewart, Queensland Police Service]: Future policing is going to be about agility and flexibility, that means we need to be able to provide our officers, on the front line with the right information anywhere anytime.
Where we've landed is with handheld devices which provide computing power unprecedented to our frontline officers. That means that they can be actively mobile throughout a shift, anywhere virtually throughout the state where we can get connectivity.
[Deputy Commissioner Steve Gollschewski, Queensland Police Service]: We're trying to be innovative in many ways as an organization and we see this is an area that we are certainly, what is probably national, international, best practice. That translates the into a safer community, which is what we're all about.
[Acting Inspector Gavin Saison, Mobile Service Program, Public Safety Business Agency]: The solution is a mobile tablet in the field, individually issued to officers. They are securely connected back through 3 and future 4G and they provide information to those officers, not just textual information but photographs of who they're dealing with so they can confirm their identity.
[text on screen: Can push information from the field.]
We've actually built apps that allow officers to push information from the field directly back into our back-end systems, capture intelligence information roadside drug testing and we'll be doing the electronic ticketing.
[Senior Constable Richard Leonars, Road Policing Command, Queensland Police Service]: You could do in excess of 100 checks per shift whereas previously you might do five if you're lucky. We would keep a lot of statistics on the people that we'd run test and that would be handwritten and then when we get back to the station would have to put that into another computer system. With these devices a couple of clicks of the button and the amount of time that you spend back in the office is more than halved.
[Sargeant Teala Muller, Operations Support Command, Queensland Police Service]: It just makes my job a lot easier as far as accessing information, as far as doing my job, engaging with members of the community and helps me to make informed decisions in operational capacity.
[Text on screen: Saves on average 30 mins per officer per shift.]
[Acting Chief Superintendent David Johnson, Executive Director, Frontline Integration, Public Safety Business Agency]: We're saving on average 30 minutes of administrative tasks per officer per shift. If you equate that out to the 2800 users that we have today, that's a significant productivity saving.
[Text on screen: Increasing Police presence, reducing reliance on congested radio network.]
We're putting more police presence out there in the community and we're also reducing that reliance on the congested radio network.
[Constable ben Biering, Brisbane Region, Queensland Police Service]: We're able to input data onto the police system which is instantly accessible to other officers around the state and I think it certainly made the job a lot more productive and safer.
[Senior Constable Andrea Lowien, Brisbane Region, Queensland Police Service]: Feel safer because I can identify any people with any warnings or violent history a lot quicker than I did on the radio.
[Police interacting with member of the public]: “Do you have any identification on you? Lovely…are you recorded with police?”
[Text on screen: Secure encrypted devices, can be tracked & wiped remotely.]
[Acting Chief Superintendent David Johnson, Executive Director, Frontline Integration, Public Safety Business Agency]: We've had to work very closely on the security model to ensure that each and every device is allocated to an officer, that it can be tracked, traced, remotely wiped and remotely located if we needed to do so.
We worked with Telstra along those scenarios to do a series of assessments to make sure all of the security standards are there. We currently have a fleet of around 2,850 and there is a strong desire by the QPS executive to increase that so the majority of frontline officers will have device in their hands.
[Text on screen: Aims to equip every frontline officer with a mobile device.]
[Commissioner Ian Stewart, Queensland Police Service]: Our partnership with Telstra is in the form of a service contract, they provide the logistics and the delivery and the shipping of the devices to our people.
[Text on screen: Telstra sets up and ships, Maintains devices, 24 x 7 technical support, Runs on Telstra’s Next G® network.]
They provide a maintenance and service arrangement for those same devices, and they provide the network arrangements for the transmission of the information between the devices and our computer systems.
We're very gratified that other emergency services and other policing jurisdictions are looking at our our QLiTE program, they're looking at the types of apps that we have to enable policing out in the field. I'm certain our QLiTE program will result in greater interoperability in time right across Australian police jurisdictions.
[Text on screen: Telstra logo with the tagline ‘It’s how we connect’. Telstra.com
Design and implementation expertise
We work with you throughout your design and implementation journey, so you can get a tailored solution for your business needs.
One partner for all your mobility needs
Make managing your IT easy with access to leading mobility tools, partners and networks, and the expertise and tools to help you achieve your goals, all in one place.
Let us co-create your mobility solution
Telstra designs, supplies and supports your solution in partnership with you, from end-to-end. We invest in the management of your touchpoints, so you don’t have to.