Telstra Connect
A centralised home for your enterprise services
Overview
Telstra Connect will keep growing with your feedback, so you get what you want from it. We’ll add new apps and features quickly and improve existing ones.
Telstra Connect is here to help you manage your Telstra products and services online, and make your interactions with us easier.
Log in to Telstra Connect to get notified of bill payment due dates, personalize your notification settings to decide how and what you get notified about, and soon you'll be able to download the mobile app to get notifications pushed to your phone.
See all your mobile and fixed connectivity services such as business IP, TID, SD-WAN, and shortly IOT too. You can monitor the performance and usage of your services. Add, cancel or modify a service, or raise an incident. Submit mobility change requests and see the outcome on the same day for requests like international calling, roaming, and voicemail changes are provisioned instantly.
Easily send us an enquiry if something doesn't look right. Inquire about a bill item directly from the bill or an order directly from the order details. Message with our customer support team at a time that suits you or get connected to one of our live chat agents, or simply get help on Telstra Connect right from your dashboard.
There's easy to use how-to guides and Telstra connect FAQs. Telstra Connect, just another way we're making your Telstra experience better. log in to connectapp.telstra.com
What our customers are saying
The Telstra Connect service has proved invaluable as it provides a seamless way to log incidents, as well as get an up to date status of existing incidents. The interface is intuitive and provides a list of existing sites which makes logging calls easy!
Rio Tinto
Being able to log, check and update incidents via the Telstra connect dashboard has helped our team improve their way of working. It gives us back some time in our day to work on other issues.
Tabcorp
Key benefits
A platform designed for you, by you
Telstra Connect offers simple, fast and efficient management of your most important IT infrastructure – your network.
Self-service
Simple, integrated and easy-to-use self-service functionality for transparent access to key business metrics and information.
Save time
Don’t wait to talk to an agent – and flexibly manage services on-the-go with the mobile or desktop application.
What can I do with Telstra Connect?
Over time, Telstra Connect will become your single digital channel for all your interactions with us. If you see something here you don’t have yet, contact your Account Executive to find out more.
Manage my incidents
Simply manage your incidents without the need to call or email Telstra. Submit and manage your incidents, follow our progress fixing the issue and communicate with us quickly to get more information.
Request or change Telstra Services
Submit and track service requests with no complicated paperwork. Quickly and easily order new Telstra services, modify your existing services and monitor the progress of all your requests.
Monitor my network
Manage your network as closely as you want with near real-time information on availability, utilisation and error rates. Check network speed, status, history and outages anywhere and anytime.
View and download my bills
Download bills for all your products and services. You have historical access to the past 13 months of invoices, see when they were issued and the total amount due.
Order new products and services
Use the Telstra Connect store to order, select and configure mobile broadband and SIM only plans and add-ons. Soon, you will also be able to order mobiles outright and mobiles on a plan.
Get customer support
Raise a support enquiry regarding your products or services - and count on a response within 24 hours. See a list of your open cases and track their progress and stay in touch with us about your case.
Things you need to know
See our full terms and conditions for Telstra Connect.