Adaptive Mobility Accelerator
For typically faster download speeds during high network traffic conditions
Accelerator for Enterprise Wireless
Help optimise your enterprise wireless experiences for typically faster download speeds during high network traffic conditions
You will notice the benefits of Accelerator more when undertaking high bandwidth tasks such as attending large video conferences or downloading large files and when in areas of higher customer demand on the network.
Help improve your performance
The Accelerator add-on provides a typical download speed uplift ranging from 15% to 100% during medium to high 4G/5G network traffic conditions (like in busy or crowded places) compared to our standard Adaptive Mobility plans.
Improve your experience with high-bandwidth tasks
Accelerator can provide a benefit during high-bandwidth intensive tasks, like downloading large files or multi-device tethering (it won’t provide a benefit during tasks that require less bandwidth like checking emails). Accelerator is available to add-on to our Adaptive Mobility plans.
Uncap your mobile experience
If your Adaptive Mobility plan has a speed cap for included plan data, the Accelerator add-on will remove that speed cap. For all customers, speeds will still be capped at 1.5Mbps once you have exceeded your monthly data allowance (which is not suitable for HD video or high speed applications, and means some webpages, video/social media content may take longer to load) and may be further reduced during busy periods.
You’ll have access to a dashboard showing how your active daily average speed with Accelerator compares to the daily average speed that we estimate a user on our network in similar radio conditions would have experienced without Accelerator.
Enhanced mobile collaboration
Be better set for near real time collaboration and problem solving with typically faster download speeds providing a better video conferencing experience when you’re mobile.
Enhanced experiences in moments that matter
Adaptive Mobility Accelerator can give you faster typical download speeds when performing heavy bandwidth tasks during high 4G/5G network traffic, compared to the speeds you would otherwise receive in similar conditions and doing similar activities without Accelerator including:
Improved file downloads and transfers
Help unlock faster typical download speeds and access large files when using your mobile or tablet with embedded SIM.
Improved experiences during video meetings with large numbers of participants and when screen sharing.
Enhanced performance on the go
A typically faster download speed during high network traffic helps you to perform high-bandwidth tasks when you’re mobile.
Accessing data in busy or crowded places
In moments of high traffic when speeds may be slower, Accelerator provides a typical download speed uplift ranging from 15% to 100% compared to the speeds you would otherwise receive during those conditions.
Help enable typically faster download speeds when connecting multiple devices and sharing your internet connection via your mobile.
Multi-tasking on data intensive applications
Typical faster download speeds for the times when you’re powering through multiple cloud based applications simultaneously.
Key Customer benefits
Even better experience to help deliver results in moments that matter
Help make more of your vital time when accessing large data files and file sharing so you can get more done in your day.
Continuity of work flows
Be better set for near real time collaboration, video conferencing and problem solving when in busy areas.
Overall improved work on the go
Help field workers and mobile professionals when on the move.
Help you share, access and process data intensive applications more efficiently.
Industry Use Cases
Help to download files and process information quickly, while collaborating with local and international teams, clients and partners.
Access and send files and information on the go with typically faster download speeds than you would otherwise experience on our standard Adaptive Mobility plans, in crowded areas and at times of high network demand.
Construction and Mining
Helps to give typically faster download speeds when accessing data intensive critical information while in transit or on site when in coverage.
Provide better customer service, allowing you to share large data files at the scene when in coverage.
Frequently asked questions
The service is available as an add-on for eligible Adaptive Mobility handheld and mobile broadband plans. Speed caps on relevant Adaptive Mobility plans where applicable, will be removed with this add-on.
Accelerator gives even faster typical download speeds when using your monthly data allowance by:
a) removing the speed cap if you are on a capped plan; and
b) providing a further typical download speed uplift ranging from 15% to 100%, compared to customers on our network in the same similar radio conditions who do not have Accelerator.
Accelerator does not guarantee a minimum speed throughput or uplift for your data. The performance of this add-on is subject to a range of factors that could impact your speed, including device used and its capabilities, device configuration, location, congestion, coverage and download source.
5G customers with a compatible plan and device will benefit from Accelerator by the removal of speed caps and by getting a typical download speed uplift ranging from 15% to 100%.
5G devices will often connect to both 4G and 5G networks and Accelerator provides a typical download speed uplift ranging from 15% to 100%, whether you are connected to 4G or 5G, for an overall faster speed experience.
Reporting will show how Adaptive Mobility Accelerator is performing on your service. The reporting portal provides a daily view per service of the average download speeds the customer has been able to achieve, and provides a comparison to the speeds that we estimate a customers on our network without Accelerator would have received in similar radio conditions. The comparison report assumes the same amount of cell traffic on the tower, the same tower capacity and the same distance from the tower for both the Accelerator customer and a customer without Accelerator. Customers can view their average download speeds over the last 30 days presented on a day-by-day basis from activation of the service. In addition, customers are also able to view their Accelerator report for the previous 3 months.
Accelerator will have minimal impact on your device battery life and performance.
Accelerator will not improve your network coverage
No. Accelerator only improves the speed of your existing monthly data allowance or your Adaptive Shared Data Pool for your fleet. Once you have exceeded this allowance, your speeds will be capped at 1.5Mbps until the end of your billing period (which is not suitable for HD video or high speed applications, and means that some webpages, video/social media content may take longer to load) and may be further reduced during busy periods.
Yes, once you have exhausted your monthly data allowance and Adaptive Shared Data Pool, your speeds will be capped at 1.5Mbps until the end of your billing period (which is not suitable for HD video or high speed applications, and means that some webpages, video/social media content may take longer to load) and may be further reduced during busy periods.
No, Accelerator is only for use in Australia when using your shared monthly data allowance. Accelerator does not work when roaming overseas.
We recommend using Accelerator with Telstra's latest range of 5G and 4G devices with minimum LTE Category-6 (2 carrier aggregation).
Telstra has tested many current 5G and 4G mobile devices capable of LTE-Advanced technology to work best with this service. For the Accelerator add-on, we recommend the device has LTE Category-6 (2 carrier aggregation) support to ensure you can get the most out of this service. Devices not sold by Telstra may not work well with this service.
Examples of popular devices that work best with Accelerator (Apple iPhone 7, Samsung Galaxy S7 and Google Pixel 2 or later devices).
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Things you need to know
Accelerator is available to select customers only and subject to availability