Accelerator optimises your data speed providing a speed uplift on our 4G and 5G networks when using your shared monthly data allowance.
You will notice the benefits of Accelerator more when undertaking high bandwidth tasks such as video streaming or downloading large files and when in areas of higher customer demand on the network.
The Accelerator add-on provides a typical download speed uplift ranging from 15% to 100% during medium to high 4G/5G network traffic conditions (like in busy or crowded places) compared to our standard Adaptive Mobility plans. This can provide a benefit during bandwidth intensive tasks, like downloading large files or multi-device tethering (it won’t provide a benefit during tasks that require less bandwidth like checking emails). Accelerator is available to add-on to our Adaptive Mobility plans.
Accelerator can help you get the full potential of our 5G network on compatible devices. Telstra has the largest 5G coverage of any mobile network in Australia with 75% of the population covered by Telstra 5G. Our 5G now covers more than 3,200 suburbs and over 200 cities and towns across Australia.
If your Adaptive Mobility plan has a speed cap for included plan data, the Accelerator add-on will remove that speed cap. For all customers, speeds will still be capped at 1.5Mbps once you have exceeded your monthly data allowance (which is not suitable for HD video or high speed applications, and means some webpages, video/social media content may take longer to load) and may be further reduced during busy periods.
You’ll have access to a dashboard showing how your active daily average speed with Accelerator compares to the daily average speed that we estimate a user on our network in similar radio conditions would have experienced without Accelerator.
Be better set for near real time collaboration and problem solving with a faster speed experience for bandwidth intensive tasks in the moments in matter (refer to FAQ's below for more information).
The service is available as an add-on for eligible Adaptive Mobility handheld and mobile broadband plans. Speed caps on relevant Adaptive Mobility plans will be removed with this add-on.
Accelerator gives even faster download speeds when using your monthly data allowance by:
a) removing the speed cap if you are on a capped plan; and
b) providing a further typical download speed uplift ranging from 15% to 100%, compared to customers on our network in the same similar radio conditions who do not have Accelerator.
Accelerator does not guarantee a minimum speed throughput or uplift for your data. The performance of this add-on is subject to a range of factors that could impact your speed, including device used and its capabilities, device configuration, location, congestion, coverage and download source.
5G customers with a compatible plan and device will benefit from Accelerator by the removal of speed caps and by getting a typical download speed uplift ranging from 15% to 100%.
5G devices will often connect to both 4G and 5G networks and Accelerator provides a typical download speed uplift ranging from 15% to 100%, whether you are connected to 4G or 5G, for an overall faster speed experience.
Reporting will show how Adaptive Mobility Accelerator is performing on your service. The reporting portal provides a daily view per service of the average download speeds the customer has been able to achieve, and provides a comparison to the speeds that we estimate a customers on our network without Accelerator would have received in similar radio conditions. The comparison report assumes the same amount of cell traffic on the tower, the same tower capacity and the same distance from the tower for both the Accelerator customer and a customer without Accelerator. Customers can view their average download speeds over the last 30 days presented on a day-by-day basis from activation of the service. In addition, customers are also able to view their Accelerator report for the previous 3 months.
Accelerator will have minimal impact on your device battery life and performance.
Accelerator will not improve your network coverage
No. Accelerator only improves the speed of your existing shared monthly data allowance for your Adaptive Mobility fleet. Once you have exceeded this allowance, Peace of Mind data will activate, and your speeds will be capped at 1.5Mbps until the end of your billing period (which is not suitable for HD video or high speed applications, and means that some webpages, video/social media content may take longer to load) and may be further reduced during busy periods.
Yes, Peace of Mind data still applies once you have exhausted your shared mobile data allowance, which means your speeds will be capped at 1.5Mbps until the end of your billing period (which is not suitable for HD video or high speed applications, and means that some webpages, video/social media content may take longer to load) and may be further reduced during busy periods. For more information about Peace of Mind data, please visit https://www.telstra.com.au/deals/peace-of-mind-data
No, Accelerator is only for use in Australia when using your shared monthly data allowance. Accelerator does not work when roaming overseas.
We recommend using Accelerator with Telstra's latest range of 5G and 4GX devices with minimum LTE Category-6 (2 carrier aggregation).
Telstra has tested many current 5G and 4GX mobile devices capable of LTE-Advanced technology to work best with this service. For the Accelerator add-on, we recommend the device has LTE Category-6 (2 carrier aggregation) support to ensure you can get the most out of this service. Devices not sold by Telstra may not work well with this service.
Examples of popular devices that work best with Accelerator (Apple iPhone 7, Samsung Galaxy S7 and Google Pixel 2 or later devices).
Accelerator is available to select customers only and subject to availability