The Future of Digital Communication 2025

Telstra, in collaboration with its enterprise messaging partner Soprano Design, has released an exclusive research report exploring the digital communication preferences of Australian consumers in 2025. Based on the views of 2,000 respondents across Australia and New Zealand, the report uncovers rising expectations around speed, security and personalisation — revealing how businesses can evolve their communication strategies to stay ahead.

To get the full picture on what Australian consumers expect when interacting with enterprise organisations in 2025, please download the full research report here.