Leadership team

Chief Executive Officer

Andrew Penn became Chief Executive Officer on 1 May, 2015 after serving as Telstra's Chief Financial Officer and Group Executive International.

Andrew is an experienced senior executive with a career spanning more than 30 years.  Prior to joining Telstra, Andrew was with AXA Asia Pacific for 20 years where he held a number of positions including Group Chief Executive (2006-2011), Chief Executive Officer for Australia and New Zealand, Group Chief Financial Officer, Chief Executive for Asia and spent time based in Australia, Hong Kong, Thailand and Indonesia.  Under Andrew’s leadership AXA built a successful Asian platform, which was sold to its parent company in 2011 for $10.4bn.

In addition to his business activities, Andrew has contributed widely to not-for-profit and community organisations. He is Life Governor and Foundation Board member of Very Special Kids.  He is also a member of the Juvenile Diabetes Research Foundation Advisory Council, The Big Issue Advisory Group, and an Amy Gillet Foundation Ambassador. 

He is a passionate about the visual arts and supports Telstra’s programmes with the National Gallery of Victoria, Museum of Contemporary Art and the National Aboriginal and Torres Strait Islanders Art Award.

Andrew is a fellow of the Chartered Association of Certified Accountants, he has an MBA from Kingston University, London and is a Graduate of Harvard Business School’s Advanced Management Program.

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Chief Financial Officer

Warwick Bray became Chief Financial Officer on 1 May, 2015 after serving as Telstra's Group Managing Director Products.

Warwick has more than 25 years of global experience in finance, strategy, telecommunications and business development.

He is internationally recognised for his mobile strategy and technology expertise and has a proven track record in leading and significantly growing multi-billion dollar businesses.

Mr Bray lead Telstra’s Product group from 2013 and was responsible for business activities generating $15 billion in annual revenue including mobiles, cable, ADSL, PSTN, NBN and Wi-Fi.

He joined Telstra in 2009 as head of corporate strategy, working with CEO David Thodey to redefine Telstra’s corporate growth strategy and renew Telstra’s emphasis on customer service. He became head of mobiles in 2010, growing the business to $9.7 billion in FY14 from $8.0 billion in FY11.

He was Chairman of the Australian Mobile Telecommunications Association from 2012 to 2014, a Director of Telstra’s former Hong Kong mobile subsidiary, CSL, from 2012 to 2014 and served on the strategy committee of the Groupe Speciale Mobile Association (GSMA) from 2013 to 2015. He has been on the Board and Chairman of the Audit & Risk Committee of Foxtel since May 2015.

Prior to Telstra, Mr Bray worked in investment banking roles at Taemas Bridge in Australia (2008-2009), Babcock and Brown in London (2006-2008), independent consultancy and a start-up firm (2004-2006), JP Morgan in London (2002-2004) and Dresdner Kleinwort Wasserstein in London (1999-2002). He spent 10 years at McKinsey and Company in London and Melbourne from 1989-1998 advising incumbent, new entrant and mobile telecommunications companies on strategy, regulation, mergers and acquisitions, capital spend and operational effectiveness.

He started his career in 1983 as an analyst programmer with Shell and joined Hewlett Packard as a Systems Engineer in 1984 before leaving to join McKinsey.

Mr Bray holds a BSc (Hons) and a Masters in Business Administration from the University of Melbourne.

Group Executive, Human Resources

In August 2016, Alexandra Badenoch rejoined Telstra to take up the role of Group Executive Human Resources. She oversees the HR function which provides strategic advice and support to the business in the areas of Organisational Development and Performance, Talent, Recruitment, Remuneration and Rewards, HR Systems, and Workplace Relations.

Prior to this, she was Director of Human Resources, Corporate Affairs and Customer at Asciano, Australia’s largest rail and ports operator, and brings a wealth of experience dealing with a highly diversified and international workforce.

Before joining Asciano, Alex worked at Telstra for more than five years as Executive Director Organisational Development & Talent and Executive Director HR for Telstra’s Consumer business, including BigPond and Telstra Country Wide.

Known for her change management skills and ability to deliver strong commercial outcomes, Alex has designed and implemented key initiatives to drive successful change across multiple organisations, including Novell Inc and Coles Myer.

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Chief Operations Officer

Robyn Denholm is Telstra’s Chief Operations Officer overseeing the design, construction, operation, maintenance and security of Telstra’s networks, information technology systems and facilities. She is also responsible for the Customer Service Management team including Telstra’s field technical workforce and for the delivery of Telstra’s commercial agreements with nbn co and strategic Networks for the Future and Digitisation programs. 

Robyn joined Telstra in January 2017. Prior to joining Telstra she was Executive Vice President, Chief Financial Officer and Chief Operations Officer of global networking equipment and software security firm, Juniper Networks. Robyn was the Chief Financial Officer at Juniper from 2007 to mid-2016 and over that time Juniper’s revenues more than doubled and following a 2014 restructure the company achieved record revenue and profitability.

Prior to Juniper, Robyn held roles in the United States and Australia with Sun Microsystems, Toyota and Arthur Andersen.

Robyn is a Board member of renewable energy and electric vehicle company Tesla Inc. and was formerly on the Board of the Swiss robotics, power and automation technology company ABB.

Robyn has been on the California National Diversity council list of Top 50 Most Powerful Women in Technology, was named a Woman to Watch by Global Telecoms Business in 2017 and was awarded the Commonwealth Club Distinguished Citizen Award in 2016. 

She holds a bachelor's degree in economics from the University of Sydney and a master's degree in commerce from the University of New South Wales and is a Fellow of the Institute of Chartered Accountants ANZ.

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Group Executive Telstra Wholesale

Will Irving commenced his role as GE Telstra Wholesale at the end of April 2016 following a brief period as the GE of Retail from mid-March pending Kevin Russell’s arrival. Will was Group Managing Director of Telstra Business from mid-2011 to March 2016. He was responsible for revenues of $4.9 Billion and Telstra’s relationships with over one million Australian small and medium sized enterprises. In that time, Telstra Business improved its customer service, grew market share and lifted its growth rate – particularly in cloud services. Telstra Business also made three acquisitions in intelligent monitoring, video analytics as well as e-commerce.

Previously Will was Telstra’s Group General Counsel from January 2005 to August 2011. He played a key role in Telstra’s $11B NBN deal and in the T3 Telstra privatisation, and was the Australian Corporate Lawyer of the Year in 2006. Will joined Telstra in 1997 from King & Wood Mallesons and headed legal teams in Wholesale, International, Technology and Operations prior to being Deputy Group General Counsel from 2001-2005.

Will has served on NFP boards in corporate law and access to pro-bono legal services and is currently on the Advisory Board of the Melbourne University Law School. He chaired Telstra’s Gender Diversity Council under David Thodey and is a White Ribbon Ambassador (the campaign to end male domestic violence).

Will has degrees in Commerce and in Law (Hons) from the University of Melbourne. Will has four children aged between 9 and 16, lives in Melbourne, and somehow finds time for running half-marathons and a bit of tennis in-between his most important weekend role as a taxi service!

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Group General Counsel and Group Executive, Corporate Affairs 

Carmel Mulhern is Telstra's Group General Counsel. Carmel is responsible for providing legal advice to Telstra's Board, CEO and senior management. Carmel manages one of Australia’s largest in-house legal teams, with lawyers in Brisbane, Sydney, Melbourne, Canberra, Perth, Hong Kong, Beijing, Singapore, London and New York.

Prior to this, Carmel was the Telstra Company Secretary reporting to the Board and responsible for continuous disclosure compliance, corporate governance and communication to Telstra’s 1.4 million shareholders.

Carmel joined Telstra in July 2000 as Corporate Counsel and soon became General Counsel within the Finance and Administration business unit. Carmel played a key role in the T2 and T3 transactions, Telstra's first share buyback and, more recently, the NBN transaction.

Prior to joining Telstra Carmel was a senior associate in the Mergers and Acquisitions group of Mallesons Stephen Jaques, Melbourne. Carmel has also held the position of associate to Justice Mary Gaudron of the High Court of Australia and associate to Justice Philip Cummins of the Supreme Court of Victoria. She has lectured at Monash University on director’s duties and advanced corporations law and is the author of two legal text books.

Carmel holds a Bachelor of Arts and a Bachelor of Laws from the University of Queensland and a Master of Laws from Monash University.

Carmel is a member of Telstra's Ethics Committee, a member of the St James Ethics Advisory Council and a Director of Justice Connects (formerly PILCH VIC).

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Chief Marketing Officer and Group Executive Media

Joe Pollard became Chief Marketing Officer and Group Executive Media on 9 October 2015 after serving as Group Managing Director Marketing and Media.

Joe is an experienced media and marketing executive with over 30 years experience in business leadership positions in the marketing, media and digital industries in Australia, the United Kingdom, Hong Kong, the United States and Japan. Joe joined Telstra from Nine Entertainment where she was a Non Executive Director.  Previous roles include CEO of Publicis Mojo, Sales and Marketing Director for Nine Entertainment and CEO of Nine MSN. Joe also spent ten years at Nike Inc in the United States running their global media investments, direct to consumer digital channels and branded content divisions.

She is currently a Non Executive Director of AMP Bank Limited and a member of Chief Executive Women.

Group Executive, Telstra Enterprise

Brendon Riley is the Group Executive, Telstra Enterprise, which is responsible for providing services to thousands of enterprise, government and international wholesale customers.  With revenues in excess of A$8 billion per annum and operations in 20 countries, Telstra Enterprise offers connectivity, platforms, applications and tailored industry solutions to its enterprise and government customers and operates the largest submarine cable network in the Asia Pacific region.

Brendon joined Telstra in 2011 as Chief Operating Officer (COO) with responsibility for all aspects of Telstra’s operating environment including networks, field services and the National Broadband Network.  During his time as COO, Telstra deployed its award winning 4G LTE mobile network, developed the Network Applications and Services business and transformed the division’s operating model to align to the company’s long term strategy.

Prior to joining Telstra, Brendon spent more than 25 years with IBM and held a number of senior executive positions in Europe, Asia and Australia, including the Head of Europe and CEO of the United Kingdom and Ireland. 

Brendon is currently a member of the boards of Foxtel, Ooyala and Telstra Ventures. He has also served as a member of the President’s Council of the Confederation of British Industry and as a director of the Juvenile Diabetes Research Foundation and the Australian Chamber Orchestra.

Brendon holds a Bachelor of Business in Information Processing from the Western Australian Institute of Technology (now Curtin University).

He hails from the South West of Western Australia and is now based in Sydney.

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Group Executive, Telstra Consumer & Small Business

Vicki Brady is currently Group Executive Telstra Consumer & Small Business, commencing in the position in September 2017.

Vicki has extensive executive leadership experience in telecommunications and services companies both in Australia and internationally.

Vicki was Group Managing Director, Telstra Sales & Service between June 2016 and September 2017 and Group Managing Director, Telstra Consumer from June 2016 to June 2017. In this role she was responsible for the implementation of a customer-led strategy and operating plan for Telstra's contact centres, stores, digital channels and business centres, lifting customer experience, commercial performance and driving cultural change.

Prior to joining Telstra, Vicki held senior leadership roles with Optus where she was Managing Director, Marketing & Products in Australia between April 2015 and June 2016. She also held the position of Managing Director, Customer from 2012 to 2015 where she led key brand, customer and cultural changes. Previous to this she was Managing Director, Wholesale and Satellite from 2008 to 2012. Vicki also held senior leadership roles with SingTel in Singapore where she was Vice President for Consumer Marketing and Vice President Customer Management. She began her career with KPMG’s accounting and finance practice.

Vicki has a Bachelor of commerce from the Australian National University and a Masters of Science in Management from the Stanford University Graduate School of Business. She is a member of the institute of Chartered Accountants ANZ. 

Vicki lives in Sydney with her husband Mark and two daughters.

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Group Executive, Global Business Services

David Burns was appointed Group Executive Global Business Services on 30 July 2018. In this role is responsible for creating a radically simplified business model and bringing together support services, service operations and enablement functions. All focused on relentlessly improving customer service, efficiency and service levels.

During his last 6 years with Telstra, David led Global Services and International within Telstra Enterprise, Telstra’s A$6 billion services and solutions business for enterprise and government customers. In this role he was responsible for designing, building and managing an integrated services capability for Telstra’s business, enterprise and government customers in Australia and around the world.

David’s remit also included leading Telstra Enterprise’s business outside Australia, with approximately 3,500 people in 20 countries and the largest submarine cable network and integrated data centre footprint in the Asia Pacific region.

David has three decades of experience in the telecommunications and technology sectors. Prior to joining Telstra, David was General Manager, IBM Global Technology Services. Based in London, he was responsible for IBM’s IT services and outsourcing sales and delivery functions for the United Kingdom and Ireland. He also held a number of industry facing roles at IBM covering the financial services, utilities and government sectors. David began his career as a marketing representative at IBM in Adelaide.

David holds a Bachelor of Business, Marketing and Entrepreneurship from the South Australian Institute of Technology (now the University of South Australia). He is also a member of the TelstraSuper board of directors.

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