Changes to mobile plans from 5 May 2026: More choice and support for customers
Our customers are doing more on our network than ever before and we're investing to deliver the best experience available, while helping Australians to stay connected.
Long story short
If you've only got a minute, here's what you really need to know:
- From 5 May, we're increasing most Postpaid and Pre-Paid prices to help us keep investing in the performance, reliability and security of Australia's largest mobile network.
- Most Postpaid plans will see a price increase of $4.
- Most of our Pre-Paid mobile plans will experience a price increase of $5 per month, and customers will benefit from increased data allowances, offering better value and flexibility.
- At the same time, we're introducing new options for customers who need more support with affordability or have more basic mobile needs. These include a new Upfront Mobile Access plan for customers who need support, offering a more affordable way to connect on the go; and from July 1, a new 10% discount for eligible concession card holders on most Upfront plans.
- We'll contact affected customers directly over the coming weeks to explain what these changes mean for them. And if you're worried about your bill or need help staying connected, we have a range of support options available.
Read more below to find out what is changing, when and why.
What's changing
In the coming weeks, we'll be changing the prices of most of our mobile Postpaid and Pre-Paid plans, as well as launching some new affordability options for customers who need support.
From 5 May, most Postpaid plans will increase by $4 per month, with the price of the Premium Plan staying the same.
Pre-Paid plans will rise by around $5, and customers will enjoy increased data allowances across all impacted plans.
Our customers are doing more on our network than ever before, and we're investing so we can deliver the best experience available. Changing our prices helps us to keep improving our mobile network performance, reliability and security to better support our customers' changing connectivity needs.
We already have Australia's largest mobile network, reaching more of the country than any other mobile provider. Our price changes help drive ongoing investment in our mobile network infrastructure, enabling innovation and the rollout of new features that expand connectivity options for customers. A clear example of our innovation and investment in connectivity - we introduced satellite-to-mobile messaging on our Upfront Postpaid plans, letting customers who have compatible devices send and receive texts almost anywhere in Australia when beyond the range of our mobile network and with a clear view of the sky.
Customers choose Telstra for more than just Australia's largest mobile network. They choose us because they want technology they can trust backed by expert support, strong security and everyday value. From built-in scam call alerts and SMS blocking that helps keep families safer online, to simple tools like the My Telstra app and expert help online, over the phone or in store - we're giving customers confidence, control and peace of mind every day.
And for Telstra Plus members, that support goes further. Members with enough points and an eligible service now have new flexibility to use points to help offset their Telstra bill, or keep spending their points in the Rewards Store, depending on what suits them best.
Check out the tables below to see the new pricing of our plans.
Postpaid plans
* Not available for purchase from 5th May 2026. Existing customers can continue on this plan until notified otherwise.
Pre-Paid plans
Strengthening support for those customers who need it most
We're also introducing new affordability initiatives and expanding flexibility, so customers can get help when they need it.
This includes new options designed for more basic mobile needs - such as our new Access plan - a dedicated Postpaid mobile plan that provides connectivity for basic needs at a price that means it's affordable for existing Postpaid customers needing extra support, with no concession card required. Available on account review through our specialist teams, this 5GB plan, with capped speeds and limited hot spotting to follow, is designed to help keep customers connected while they are on the go.
As well as this, from 1 July 2026, eligible concession card holders (Pensioner, Health care and Veteran Affairs Gold cards) will be able to receive a 10% discount on any Upfront Postpaid mobile plan, excluding the Access and Starter plan. This is a significant change as previously our concession offer was only available on our Starter plan. Starter plan customers will continue to receive their $ based concession discount and stay on this plan. Our new concession offer helps to give customers more flexibility and choice than ever before and recognising that everyone's usage needs are different.
We'll also continue to offer plan reviews, payment support and tailored assistance through our specialised teams. If you're finding it hard to pay for your Telstra services, we're here to help - visit our Payment Assistance Policy for more information.
Why we're making these changes
The way Australians use their mobiles is changing rapidly. People are relying on mobile connectivity more than ever - for work, study, entertainment, staying in touch with loved ones, and accessing essential services like banking and health care.
To keep pace with this demand, we need to continue investing in the performance, reliability and security of our mobile network. That includes:
- Expanding and upgrading our 5G network, including 5G Advanced in more locations
- Introducing new technologies, such as satellite-to-mobile services on Postpaid plans, to help connect customers in more places
- Improving resiliency and security across the network, including measures that help protect customers from scams
Recently released inflation data shows the communications sector has delivered increased services and falling prices for consumers (in real terms) over the past decade.
We also know that affordability isn't one size fits all. Different customers have very different needs. That's why we're designing a range of options, across our brands and product portfolio, to better match the ways people are using their services.
If you're concerned about how these changes may affect you, we encourage you to reach out. Our teams are here to help find the right option for your circumstances.
You can read more about our affordability initiatives and our broader commitment to supporting vulnerable customers in our Chief Customer Advocate Teresa Corbin's blog, which focuses specifically on how we're helping Australians stay connected when it matters most.