Handy Extras

Our office phone extras can really propel your business forward, getting you the results you need. We have a range of solutions for fixed phone lines, desktop phone calls, conferencing, faxing, internet, email, EFTPOS and more. If you’re interested in any of the extras below, call us on 13 2000, or contact your Telstra Business Account Representative.

Priority 1300

Allow your customers to make low-cost untimed calls to your business from almost any fixed line within Australia. You can continue to promote the same 1300 number regardless of how big your business grows, or how often it moves in Australia. You can also route your Priority 1300 calls to your preferred call centre or location based on call origin, time of day or call volumes.

Priority 1300 is available to most Australian businesses.

Freecall 1800

Enhance your professional image by letting your customers call your business free-of-charge from almost any fixed line within Australia. You can continue to promote the same 1800 number regardless of how big your business grows, or how often it moves in Australia. You can also route your Freecall 1800 calls to your preferred call centre or location based on call origin, time of day or call volumes.

Freecall 1800 is available to most Australian businesses.

Phone Words

1300 SUCCESS! Take advantage of people’s natural ability to recall words more easily than numbers. By choosing a Phone Word based on your business name, service or marketing position, you can incorporate it into your advertising and increase the chances of customers calling you first.

And if you make your Phone Word a Priority One 3, Priority 1300 or Freecall 1800 number, then you can increase your goodwill when it costs them little or nothing at all to call you. Your Phone Word number can be the same nationwide, so it doesn’t matter where your business is based, or where you move in Australia.

For more information, visit www.telstraphonewords.com.au, call 1300TWORDS, or call the main Office Phone extras number 13 2000.

Priority One3

Six-digit numbers that start with 13 are easy to recall, making them powerful marketing tools for your business. You can route your Priority One3 calls to your preferred call centre or location based on call origin, time of day or call volumes (excluding some call types). You can also add several tools to enhance the efficiency of your service and help you monitor your call statistics and call routings from your premises.

FreeCall One8

Free-call seven-digit numbers that start with 18 are easy to recall, making them ideal for advertising campaigns. Customers will be able to call your Freecall One8 number for free from their fixed phone in Australia.

You can route your Freecall One8 calls to your preferred call centre or location based on call origin, time of day or call volumes. You can also promote the same number nationwide, even if you move within Australia.

International Freecall

Give your customers the reassurance of being able to call you from overseas free-of-charge. International Freecall also makes it easier to expand overseas without having to manage offshore offices or agents.

We can support your international services with call management features such as speed and extension dialling, plus call diversion to help you offer round-the-clock call handling here in Australia. Additional reporting tools are also available to help you improve your customer service.

We also offer International FreeCall Global 800, which lets you promote a single international freecall number around the world. International Freecall is available from 45 countries, while International Freecall Global is available from 30 countries.

Things you need to know

Countries may vary without notice. Calls are free for most international callers. Some carriers may charge a local call fee or a mobile phone access charge. Call charges may also be imposed by hotels or other persons offering telephone services in another country.

New connections

If your business is moving to a new location and you need to reconnect the phone, there are different pricing levels depending on how difficult the job is. Take a look at the new connections fee table below to help you understand the service.

Business service For the first line For each additional line1
Reconnection
If there’s already a working phone socket from a previous connection, and no Telstra technician needs to visit your premises.

Standard connection $59
Temporary connection $1592

Standard connection $59
Reconnection needing a technician visit
If your premises had a phone service before, but a Telstra technician needs to come and reconnect the existing suitable cabling at the main distribution frame (MDF) or at the first socket if there’s no MDF.

Standard connection $125
Temporary connection $2252

Standard connection $75.50
Reconnection needing a technician visit and new cabling
If your premises had a phone service before, but a Telstra technician needs to come and install or work on the cabling to the main distribution frame (MDF) or at the first socket if there’s no MDF.
Standard connection $2993
Temporary connection $3992
Standard connection $179
New line connection
If the phone hasn’t been connected at your premises before. (You may still hear a dial tone if we have already installed cabling.)
Standard connection $2993
Temporary connection $3992
Standard connection $179

Things you need to know

  1. Connection charge for each additional service connected at the same time (same premises, same customer).
  2. Temporary connection charge applies if your phone service is connected for three months or less. If you cancel your service within three months, you will need to pay the $100 difference between the Standard and Temporary Connection charges.
  3. Additional charges may apply for items such as: cabling past the main distribution frame (MDF) or first socket where no MDF exists; trenching; or more difficult installations.

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Tablets

Relocation services

Is your business on the move? Let us help you conveniently relocate your fixed line services.

 

Tablets

Calling features

Call Waiting, Call Number Display and 3-Way Chat; just some of the tools available for BusinessLine Plans.

 

Tablets

Call barring

Get your employees to enter an overseas access code when calling overseas, interstate or premium numbers.

 
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