Our Customer Terms (formerly known as Standard Form of Agreement)
Our Customer Terms, formerly known as the 'Standard Form of Agreement', sets out terms and conditions on which we provide products and services to Home and Family (residential), Business and Government and Telstra Wholesale customers.
Home and Family
This section contains terms for Home Phone services, Telstra Mobile services, Telstra Rewards and Packages and Other services.
Business and Government
This section contains terms for Business Fixed Line services, Telstra Mobile services, Telstra Rewards and Packages, Internet and Data services and Other services.
Telstra Wholesale
This document contains the terms relating to Telstra Wholesale Services and can be viewed in either PDF format (PDF, 187KB) or Word format (DOC, 334KB).
Please note: It may take up to 48 hours for amendments to our Terms of Use to be updated on this website.
