Home Phone Services
This is the Basic Telephone Service section of Our Customer Terms.
Recent Changes
A list of recent changes to the Basic Telephone Service section of Our Customer Terms is available in either PDF format (PDF, 16KB) or Word format (DOC, 81KB).
General
Connecting your basic telephone service, faults, telephone number information, rental phones and special meanings.
HomeLine™ Plans and Call Rates
Local, STD, Calls to Mobiles, International call rates and related charges for HomeLine Plans.
Discounts
Pensioner Discount and other concessions.
Other Call Types
Calls to 1800, 13 and InfoCall 190 numbers plus other call types.
Operator Assisted Calls
Directory Assistance, National Reverse Charge, Australia Direct® Reverse Charge, Yellow Pages Connect and Wake Up and Reminder service.
Managing Calls
HomeLine™ Features eg. Call Waiting, Call Forward, MessageBank®, Telstra Home Messages 101, 1# Feature Assistant, HomeLine™ Features Package.
Other Service Options
Itemised Local Calls and Number Redirection. You can view this document in either PDF format (PDF, 81KB) or Word format (DOC, 232KB).
Charging Zones
Information about telephone charging districts, zones, precincts.
