Our Customer Terms

Other Services

Select the category to which the product belongs.

Broadband Regional Connect HiBIS

You can view this document in either PDF format (PDF, 199KB) or Word format (DOC, 245KB).

Broadband Regional Connect Non-HiBIS

You can view this document in either PDF format (PDF, 193KB) or Word format (DOC, 234KB).

Calling Cards

PhoneAway, Say G'day, Super Buzz and Telecard. You can view this document in either PDF format (PDF, 181KB) or Word format (DOC, 561KB).

Fee-for-service (Other work we do for you)

Fee-for-service is the method that we use to apply a charge for installation, maintenance, consultancy and after sales activities that are not covered by a standard charge or contract. You can view this document in either PDF format (PDF, 26KB) or Word format (DOC, 68KB).

InContact Telephone Service

A service for eligible customers that lets them receive calls, but restricts calls that can be made. You can view this document in either PDF format (PDF, 35KB) or Word format (DOC, 64KB).

Iterra Telephone Service

A fixed or transportable satellite service. You can view this document in either PDF format (PDF, 29KB) or Word format (DOC, 75KB).

Override Calls

If you make a long distance or international call from your home service by first dialling 1411. You can view this document in either PDF format (PDF, 12KB) or Word format (DOC, 53KB).

Prepaid Home

A service for you to prepay for your calls and monthly access to our fixed telephone network at home. You can view this document in either PDF format (PDF, 40KB) or Word format (DOC, 103KB).

Priority Assistance

Our service designed to help our residential customers who have a diagnosed life-threatening medical condition. You can view this document in either PDF format (PDF, 32KB) or Word format (DOC, 68KB).

Public Payphones

You can view this document in either PDF format (PDF, 74KB) or Word format (DOC, 223KB).

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