Our Customer Terms

ISDN

Recent Changes

A list of recent changes to the ISDN Section Section of Our Customer Terms is available in either PDF format (PDF, 13KB) or Word format (DOC, 45KB).

General

This part of the ISDN Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 112KB) or Word format (DOC, 258KB).

The ISDN service, connecting an ISDN service, changing an existing service to an ISDN service, term and cancellation, performance specifications, service assurance, other work we do for you, Local Number Portability, call charge records, special promotions, other matters and special meanings.

Home Customers

This part of the ISDN Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 65KB) or Word format (DOC, 179KB).

ISDN access services for home customers, ISDN Home, international calls for ISDN Home services, ISDN Internet plan and Pensioner Concession.

Information on BigPond ISDN is on the BigPond website.

Other Call Types

This part of the ISDN Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 25KB) or Word format (DOC, 62KB).

Calls to Priority One3/1300 and Securidial 1345 numbers, calls to Freecall 1800 and One8 numbers, calls to 190 numbers, Conference calls, calls to Iterra services, calls to Telstra Mobile Satellite services, calls to Optus MobileSat services, calls to radio paging services, operator assisted calls, MessageBank and Home Messages 101.

Associated Services

This part of the ISDN Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 78KB) or Word format (DOC, 211KB).

Call waiting, call forward, Enquiry/Conference, call transfer, calling number display, calling line identification restriction, call barring, call control, Multiple Number, Number Redirection, Telstra Activated Redirection, Emergency Redirection and malicious caller identification/malicious call trace.

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