Home and Family Terms
Our Customer Terms sets out our standard customer terms. To understand your rights and obligations, you should read both the General Terms and the section that relates to your service or solution. You can view the General Terms in either PDF format (PDF, 92KB) or Word format (DOC, 211KB).
Under telecommunications legislation, you and we must comply with these terms unless we have agreed differently.
Premium Services
Things you need to know about content or live advice services. You can view this document in either PDF format (PDF, 18KB) or Word format (DOC, 32KB).
Related Documents
Customer Terms Summary in
Mobile Services:
Please note: It takes up to 48 hours for amendments to the Customer Terms to be uploaded to this site.
