Our Customer Terms

Business Fixed Line

This is the Basic Telephone Service section of Our Customer Terms.

Select the category to which your product belongs.

Recent Changes

A list of recent changes to the Basic Telephone Service section of Our Customer Terms is available in either PDF format (PDF, 16KB) or Word format (DOC, 81KB).

General

Connecting your basic telephone service, faults, telephone number information, calling line identification, local number portability, special meanings.

Business Phone services

Local, STD, Calls to Mobiles, International call rates and related charges for BusinessLine™ Plans, Online Billing Service.

Discounts

Flexi-Plans. You can view this document in either PDF format (PDF, 26KB) or Word format (DOC, 74KB).

Other Call Types

Calls to 1800, 13 and InfoCall numbers and other call types.

Operator Assisted Calls

Directory Assistance, National Reverse Charge, Australia Direct Reverse Charge, Yellow Pages Connect and Wake Up and Reminder Service.

Managing Calls

BusinessLine™ Features eg. Call Waiting, Call Forward etc., MessageBank, 1# Feature Assistant, BusinessLine™ Features Package, BusinessLine™ Fax, Line Hunt, Centel.

Other Service Options

Metering Options, Itemised Local Calls, Instant Hotline, Indial.

Charging Zones

Charging districts, zones, precincts.

Exchange Service Areas

The following is a list of Telstra Exchange Service Areas as at December 2002. This listing is for information and reporting purposes only PDF format (PDF, 264KB) or Word format (DOC, 2.18MB).

Useful Links