Our Customer Terms

Telstra Mobile

Choose from the list below to view the sections relevant to your query.

Recent Changes

A list of recent changes to the Telstra Mobile Section of Our Customer Terms is available in either PDF format (PDF, 31KB) or Word format (DOC, 85KB).

General

Connection and service activation, Mobile phone numbers and number portability, handsets and SIM cards, Handset Blocking, Telstra FairPlay policy.

Pricing Plans

Current plans, Pre-paid plans and Withdrawn plans.

Special Promotions

Recent special promotions offered by Telstra Mobile.

Other Call Types

International Calls, 1800 Calls, InfoCall calls, Operator Assisted calls, Telstra Call Connect.

SMS and Messaging

SMS (Short Message Service) and MMS (Multimedia Messaging Service).

Managing Calls

MessageBank, Call Forward, Call Director, Memo, EasyCall, CallBack Service, SMS Directory Search.

Data Services

Telstra Mobile Broadband – Next G, 3G Connect, Video Service (3G), GPRS, BigPond Mobile Services and Telstra Wireless Hotspot Service.

BigPond Mobile services

Mobile E-mail on BigPond Mobile services, Telstra Active Menu, Pocket News. You can view this document in either PDF format (PDF, 55KB) or Word format (DOC, 232KB).

Heading Overseas - International Roaming

International Roaming Services, Using MessageBank and Memo overseas.

Enhanced Business Services

Call Select, Call Manager Online, SMS Access Manager, Telstra Desktop Messaging, Mobile EFTPOS.

Next G Wireless Link Service

Next G Wireless Link Service, Pricing Plans. You can view this document in either PDF format (PDF, 33KB) or Word format (DOC, 87KB).

Related Products

Telstra Mobile Satellite Service

Pricing Plans, Charges and Billing.

Fleetcoms Service

Fees and Charges, Value Added Service charges. You can view this document in either PDF format (PDF, 90KB) or Word format (DOC, 315KB).

Short Message Transmission Service

Fees and charges. You can view this document in either PDF format (PDF, 16KB) or Word format (DOC, 185KB).

Useful Links