Our Customer Terms

General

This part of the Telstra Mobile Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 63KB) or Word format (DOC, 265KB).

  • The Telstra Mobile service
  • Connection and service activation
  • Faults
  • Mobile Phone Numbers
  • SIM Cards and replacing SIM cards
  • Handset blocking
  • Telstra FairPlay Policy
  • Mobile Number Portability
  • Performance specifications
  • Distance-based charging and Time Zones
  • Bill Reprints
  • Special Meanings

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