What does it all mean?
Telstra Smart Home service is being discontinued. To keep you up-to-date and provide great connectivity, occasionally we need to change older products and services. Your current smart home service, including any connected devices, will cease to work from 16 December 2020. We are working with Google to offer you an alternative smart home service; Google Nest.
As a personal customer, there are two options:
Build your helpful home with Google Nest
You won't receive replacements for your existing products that will continue to work with Google Nest. You may receive a Telstra refund where there is not a suitable replacement.
After signing up to Google Home please note that all your further messages and communication will come from the Google Nest team.
End my smart home service
Anything else you’re thinking about?
When you decide to move to Google Nest or end your services we only ask that you let us know what you would like to do before 16 December 2020. At that point your smart home service won’t be connected anymore.
If you have any more questions, please read our FAQs below.