Telstra Smart Home Migration

Google will start to send devices after 15 October. You will receive a notification when your devices have been dispatched.

You don’t need to return your old Telstra Smart Home devices to us. To dispose of any devices that won’t work after 16 November, we recommend looking at what options your local council has to recycle e-waste. Alternatively, depending on where you’re located, you can take advantage of programs such as the Officeworks recycling program.

We have chosen work with Google to give our customers access to up-to-date connected home options. To see how the specific Google devices perform compared with what you had, please visit google.com/devices.

Voice-activated calling with Telstra. Stay in touch even if your phone’s out of battery or out of reach.

Whether your mobile is off, out of reach, or your hands are full, you can now make voice-activated calls on Google Nest speakers and displays. Only available to eligible Telstra mobile customers.

To see what else your new Google Home devices can do for you, please visit Google directly.

Nest Aware is a Google subscription service you can use with Nest devices.

Find out more details about Nest Aware

There are written and video instructions to help you set up your new Google devices. Please visit Google directly and select the device you need help with.

Visit google.com/contactus for options to contact Google or see common fixes.

To keep our business and customers up-to-date, occasionally we need to change the products and services we have available. We have decided to discontinue our Smart Home service due to reduced demand for the service, and as a key vendor partners is unable to continue supporting the product.

If you would like to choose the Google Nest option described in your letter, simply follow the link we provided and complete the webform.

If you do not want to choose the Google Nest option, you don't need to do anything further. Any refunds you're eligible for will be automatically applied to your account.

Your Telstra Smart Home service will continue to work until 16 December 2020 in both cases. 

You will stop being billed from 8 September 2020. Your service will continue to work until 16 November 2020.

Most devices will not work after 16 November, but there are a limited number of devices that can work independently and without the Telstra Smart Home service.

The letter you received about the discontinuation of our Smart Home service will list your device purchases from Telstra and the options applicable to you.

No refunds will be given for devices purchased outside of Telstra.

The letter you received about the discontinuation of our Smart Home service will list the devices you've purchased from Telstra and the options available to you. You will stop being billed for your devices from 8 September 2020.

There are a limited number of devices that can work independently, and without the Telstra Smart Home service. They are:

• Smart lock
• Roost smart battery
• Philips Hue
• Google Nest mini
• Google Home mini
• Google Home
• Google Nest Hub
• Amazon Echo Dot
• Amazon Echo

We are not offering replacements for devices that can continue to work independently after 16 November, so they have not been listed in your letter.   

All devices that will stop working on 16 November and cannot work independent of the Smart Home service are listed in your letter from us.  

If you believe that the devices listed in your letter are incorrect, and that you have recently purchased additional smart home devices from us, you can contact us on 13 22 00 and say the words “Smart Home". You will need proof of purchase for any additional devices.

We are unable to offer a partial migration of Telstra Smart Home, you may opt to migrate all devices as listed in your email or none.

Devices that are unable to be migrated: 

• Wide Beam sensor
• Narrow Beam sensor
• Water Detector
• Thermostat
• Outdoor Flood Light