How do I read and understand the charges on my bill?

This is what a summary bill looks like:

1. Summary: The grey section shows a snapshot of your bill. It lists the sub total for each service and at the bottom, you'll find the overall total. If there's any outstanding amount, it's also listed here.
   
   
2. Due date: This is the due date of your bill.
   
   
3. Contact us: If you have any questions about your bill, our contact details are shown here.
   
   
4. Payment options: This section lists the different ways you can pay your bill including Direct Debit, BPAY®, by mail or at a Telstra store, by credit card, and by BPAY. Find out more about how you can pay your bill. 
   
   
5. Services: Each service has an icon and a different colour. 

You can match these with information on the following pages, and see which charges relate to which service. 

This section contains charges and credits which are applicable to your account.

1. Service details: This is the phone number these charges relate to
   
   
2. Plan details: This lists the plan name or package details your service is connected to
   
   
3. Plan description: This section may include information about the value or benefit you are receiving from your Telstra package or plan
   
   
4. Plan charges that are outside of your plan (where appropriate): A summary of charges you've incurred by using features or services not included in your plan
   
   
5. Discounts: This shows a summary of the discounts that your Mobile service provides for you
   
   
6. Bill total: This column shows the sub-totals and the overall total of your bill
    

Our detailed bill gives you an itemised account of all your recent activity over multiple pages. It displays itemised timed calls (e.g. mobile and STD) and untimed calls (eg. local calls and SMS). Your bill charges are also itemised on your online bill.

This is what a detailed bill looks like:

1. Details of your plan or package: This section displays details of your plan or package including itemised charges. Internet charges are not shown in this section.

You’ll find more information about your detailed bill by viewing the video below. Simply choose the section of the bill you’re most interested in.

There are a few ways you can find your account balance:

• On top of your Telstra bill
  
  
• Via the My Telstra app
  1. Download or open the My Telstra app
  2. Select Payments in the bottom bar
  3. The balance will be displayed for each of your services
  4. To view your balance in more detail, click on your service

• Via the Telstra 24x7 app
  1. Open the Telstra 24x7 app
  2. Select Bills from the icons at the bottom of the screen
  3. The balance will be displayed for each of your accounts
  4. You can view more information or make a payment by selecting the appropriate bill

• Via My Telstra in a browser

1. Sign in to My Telstra< using your Telstra ID
   
2. On the homepage, your account balance will be displayed in the Account overview section

Good to know:

• Balance shown doesn’t include unbilled usage or credits applied since your last bill
• Payments can take up to 48 hours to show in My Telstra

The charges in the Plans and usage column in Telstra 24x7 My Account show your phone usage so far in the current billing month. 

The amount shown is BEFORE any of your included plan allowances are applied. This is not your bill.

Most plans come with a specific amount of included calls, SMS and data. Check what’s included by looking on your Telstra bill: