How do I read my bill?

Narrator: In this video, we'll show you how to understand your mobile bills, so you'll know how much you're paying and what you're paying for.

We'll show you how to read your bill overview, how to understand your bill summary, and how to make sense of your usage.

The first page of your bill provides an overview of your bill. It includes your personal details, your account details, how much you need to pay, and when you need to pay it by.

Above your total, you'll be able to see any late fees that are owing.

And at the bottom of the page you'll find a list of all the ways you can pay your bill.

The next section of your bill is your bill summary. Here you'll find your bill history in the form of a bar chart. 

And below that a breakdown of your services, including usage summaries within your plan and outside of it, whether you made any calls to numbers not included in your plan, such as phone numbers beginning with 1-900 or 1-3, any purchases related to your account, such as additional data packs, subscription services and downloads, any credit or debit adjustments, and the subtotals of your bill.

If you've chosen to receive a detailed bill rather than a summary bill, your bill will also include a rundown of all phone calls, SMS charges and data usage for the month.

Under the 'Calls' heading, you'll see listed by date, all the phone calls you made during the billing period, including the number you called, the length of the call and how much that call cost.

These days most text messages are sent using data, however if you sent a text as a traditional SMS, it will be listed below the heading 'Messages'.

And finally your data usage, which is everything you look at online, anything you download, and most, if not all of the text messages you sent using data.

Under the heading 'Data' you'll see a list of how many kilobytes of data you used each day.

If you're on a plan that includes data and calls you'll only see dollar values in the Gross column.

The cost of calls and data usage will only appear in the Net column if you've gone over your plan allowance, or the calls are made outside your plan.

And that's it! We've shown you how to read your bill overview, understand your bill summary, and make sense of your phone, SMS and data usage.

If you'd like to review any of these steps, simply replay from the time shown.

For more help, visit telstra.com/support