Customer experience

Your approach to managing customer relationships helps boost brand loyalty over time. Learn the benefits of focusing on customer retention as part of your customer service strategy.

If you want to attract customers without cutting prices, there are things you can do that will appeal to your audience. It’s true that customers often look for sales during peak trading periods, but we’ve got three ways to help you make sales and build customer loyalty without resorting to discounts.

When you accept the payment methods that your customers most prefer, it can help to boost business. But with so many payment technology upgrades happening in the past few years, it can be hard to know how consumers want to pay for goods and services. So, we're here to share three payment methods that customers in Australia really want.