Report fraud on your account

Fraud can occur when someone has used your ID, personal documents or log in credentials without your permission to change details on your account, sign up for or upgrade mobile services or accessories.

If you suspect that you are a victim of fraud that has impacted your Telstra account or services, you can use this form to report it to us, and we will investigate your claim further.

Your submission will be reviewed, if we find that your submission is not related to Fraud on your Telstra account, your submission will be referred to the appropriate area for assistance.

Please note: You may not receive a response if your submission does not relate to a Telstra account or service that you are authorised to discuss.

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This must be an Australian phone number.

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This must be an Australian phone number.

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Fraud details

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Please tell us here details about your report

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Report a scam SMS/email

Via our SMS/Email scam notification page

Privacy statement

Protecting your personal information is important to us, so before submitting your details to Telstra, it's important that you understand our Privacy Collection Statement

How to protect yourself

If you're worried that your personal information or account details may have been compromised, report any security or privacy concerns or call us on 132200. Help protect yourself  and your family and stay safe online. More information about online security and scams is available on telstra.com.au

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