Report fraud on your account

If you suspect that you are a victim of fraud that has impacted your Telstra account or services, you can use this form to report it to us, and we will investigate your claim further.

Fraud can occur when someone has used your ID, personal documents or log in credentials without your permission to change details on your account, sign up for or upgrade mobile services or accessories.

Your submission will be reviewed, if we find that your submission is not related to Fraud on your Telstra account, your submission will be referred to the appropriate area for assistance.

Please note: You may not receive a response if your submission doesn’t relate to a Telstra account or service that you’re authorised to discuss.

Report a scam SMS/email

Via SMS/Email scam notification.

Received a scam phone call?

Follow our tips and advice on how to spot current scam phone calls.

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Given name/s

Required field. Enter your given name/s. Invalid field.

Family name

Required field. Please enter your family name. Invalid field.

Contact number This must be an Australian phone number.

Required field. Please enter your contact number Invalid entry. Contact number must be at least 6 digits.

Telstra service number This must be an Australian phone number.

Required field. Please enter your telstra service number Invalid entry. Contact number must be at least 6 digits.

Email address

Required field. Please enter your email address Invalid entry. Email must be in the format of "user@example.com".

Preferred contact method

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Fraud details

Please select one of the following: Required field. Please make a selection

I'm being charged for a new mobile device that I didn't order

I was notified that my account information (contact details/ passwords) were changed, but I did not request this

I received suspicious notifications from Telstra shortly before my mobile service stopped working ('SOS only' mode)

A credit enquiry/ sold debt/ default listing is on my credit file and I'm not a Telstra customer

Further details Please tell us here details about your report

Required field. Invalid field

Our Commitment to you

As part of our Identity Theft & Fraud Policy (PDF, 161KB), we’re committed to helping you protect yourself from identity theft, scams, and fraud. We’ll work with you to recover and restore your Telstra accounts and services if they’ve been impacted by fraud and help you setup your accounts to be as secure as possible to prevent future unauthorized access attempts.

We’ll also support you when you tell us that a Telstra account has been opened using your details without your knowledge and you’ve been a victim of identity theft, even if you’re not a Telstra customer.

Privacy statement

Protecting your personal information is important to us, so before submitting your details to Telstra, it's important that you understand our Privacy Collection Statement.

How to protect yourself

If you're worried that your personal information or account details may have been compromised, report any security or privacy concerns or call us on 132200. Help protect yourself and your family and stay safe online. Read about online security and scams.