Facilities maintenance service request

Infrastructure Service Request

This form is to be used for reporting Infrastructure Service Requests (ISR) at Telstra Network Sites (including Amplitel Sites) :

If your issue relates to a Network Critical issue, please call the following emergency number: 1300 652 235 and select appropriate option relative to your issue.

A Network Critical is defined as follows:

currently impacting customers and network equipment or will impact customers and network equipment in the near future;
a high risk to health and safety (if so, relevant HS&E controls and Donesafe is required to be implemented immediately by reporter)

To report damage to a Payphone email : payphones.testing@team.telstra.com

If your issue relates to Damaged Equipment (includes Pits, Pillars, Cabinets, Cable, Pit Lids etc)? lodge a request.

If you require an escalation of an existing ISR send an email with the request id and reason for escalation to F1101294@team.telstra.com .

All fields are mandatory unless marked as optional

Reported by

Company name: (optional)

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Name:

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Email:

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Mobile or Contact Number: This must be an Australian phone number.

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Service/Repair Location

Please enter the physical address of where your business is located.

Site ID/Address ID: if known (optional)

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ESA Code (4 characters): (optional)

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Building or Exchange Name: (optional)

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Address:

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Suburb:

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State:

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Building floor / location of problem:

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Service/Repair

Category:

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Description: Please provide a description of the issue or concern and any additional information you feel will ensure the work is completed without delay.

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Please upload the relevant photo to support your request Please select a file to attach. Maximum allowed file size is 4mb. Acceptable file types includes: png,jpg,jpeg

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Further Information

Is this service affecting? Please select an option

Yes

Has this complaint been received from Council? Please select an option

Yes