You run the business, we’ll handle the tech

Small to medium businesses don’t have the time and, in some cases, technical knowledge in-house to constantly monitor and improve their network experience.
Anne Da Cunha · 25 July 2022 · 3 minute read

As part of our Telstra Business Intelligence research, in 2021 we surveyed 1000 small and medium business (SMB) employees and 450 businesses with less than 100 employees, to understand how they’re using digital tech.

The key takeaway from this research was that SMBs are falling behind on the digital adoption curve and the main reason for this was simple: lack of time and the right expertise.

More than half of the small business employees we surveyed said they wanted more support from providers to help them use tech more productively; this was coupled with some other industry insights including:

  • 39% said they need more skills and training to keep up with technology (Venture Insights, 2020)
  • 24% said their main barrier to digital tools is time (MYOB, 2021)
  • 28% said they lack enabling tech or a roadmap to become digital (Cisco 2020)

Keeping systems and applications running at their best is a specialised skillset these days, and it requires continual monitoring and optimisation.

This is something Telstra has some serious skills and experience in, gained from managing networks of all shapes and sizes, including some of Australia’s largest companies and Government agencies.

We’re now offering a new managed service to small and medium sized businesses through our Telstra Business Technology Centres.

Introducing Network Device Management

Network Device Management (NDM) is our new managed service that has been designed specifically to help businesses increase productivity, gain cost efficiencies and greater control and visibility of their Network Device performance.

NDM provides a service desk team that acts like a member of your team, taking on the ongoing task of monitoring your network configuration, optimising performance, and providing near real-time automated alerts. This means that during service hours, they’ll pick up the phone or message you with proactive helpdesk insights and advice.

How Network Device Management works for your business

A dedicated team member works with you to build your network to your needs, then takes care of management, reporting and support.

These are the services NDM is currently offering:

  • Set up – Remote management setup, configuration and testing of monitoring and alerting system.
  • Monitoring and alerting – 24/7 automated remote monitoring and alerting of your connectivity performance.
  • Proactive service desk – We’ll log service faults for you, and you’ll have unlimited requests.
  • Incident and problem management – Reactive troubleshooting by our skilled service desk.
  • Monthly service reporting – You’ll receive a summary of the performance and service tickets for your devices each month.
  • Service asset and configuration management – We’ll track and report on your nominated connectivity and devices from purchase to disposal.
  • Patch management – We’ll apply firmware updates and patches remotely.
  • Service improvement – We’ll help you make IT decisions for your business, using analysis of trends and insights found in your monthly service reporting.

Network Device Management’s first release will only be available for Cisco Meraki routers, switch and access points.

To talk about Network Device Management and if it’s right for your business, get in touch with your local Telstra Business Technology Centre.


By Anne Da Cunha

Small Business Executive

Anne Da Cunha is the Small Business Executive for Telstra. She is passionate about the Success of Australian Businesses and in developing ways that Telstra can partner with them, to ensure they get all the business and technology solutions they need to thrive and be the innovators of Australia. Anne has a diverse commercial, channel and marketing leadership career, spanning many sectors including; Travel, Retail, Education and Telecommunications. Previous to Telstra, she was the Chief Marketing Officer for Laureate Australia, which operates Torrens University Australia and a number of innovative higher education colleges. Prior to that, Anne was General Manager of Cellarmasters, Australia’s leading direct and digital wine retailer, at Woolworths Liquor. She also has over a decade of experience in roles across multiple telecommunications organisations in the UK and Europe including; Carphone Warehouse and O2 Telefonica.

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