We've enabled disaster assistance for Victorian customers

Since they started a few weeks ago, we have been monitoring the fires in Victoria. We want to help in any way we can, so we’ll be offering disaster assistance packages to eligible postcodes.
Luke Hopewell · 06 March 2024 · 3 minute read

What is Telstra disaster assistance?

When disaster strikes, your phone becomes a lifeline. Whether it’s making a call to your friends and family or checking on the latest disaster alerts, we want to make sure you have what you need to stay connected.

We’ve recently made some changes to our disaster assistance to make it easier for you to get the help you need when the worst happens.

In the past, you would have to contact us to apply disaster assistance to your account. Going forward, we will apply disaster assistance measures to everyone in an affected area so you don’t have to worry about getting in touch.

How we’re supporting you

If you’re a Telstra pre-paid customer in an affected postcode, we’ll be automatically bestowing an extra 35GB of data for use within 30 days in Australia.

If you’re a Telstra post-paid customer, we’ll be automatically bestowing an extra 100GB of data for use within 30 days in Australia.

We will continue to monitor the event and make additional support available should it be required.

Our Telstra Response Team techs are also on the ground looking to keep you connected during this time.

Areas eligible for disaster assistance

We have switched on our disaster assistance measures in suburbs affected by fires in Victoria.

These suburbs are:

  • 3373
  • 3375
  • 3469
  • 3468

You can see these suburbs on our interactive map below:



What if I need more support?

If you need to chat to us, you can contact us on our dedicated disaster assistance line on 1800 888 888.

We also offer extensive information on how to prepare for a disaster on Telstra.com.

By Luke Hopewell

Editor, tech expert and Senior Specialist Writer at Telstra Exchange

Luke Hopewell is an editor, tech expert and Senior Specialist Writer at Telstra Exchange. Luke joined Telstra in 2019 where he has had the privilege to help bring stories to life in a unique and human way. He was previously the head of editorial at Twitter Australia and the editor of cult tech site Gizmodo. For over a decade, Luke’s passion for technology has always driven him to seek out the latest gadgets and game-changers, and help others to understand how it all works. In another life he was a cyber security specialist where he sought to educate people about how to stay safe online. When he's not writing, he's getting outdoors and patting all the nice dogs he meets.