T Analyst

Managing your bills

The View Bills tab allows you to complete the following tasks in managing your Telstra bills.

Compare bills

Compare your current bill to 18 months of historical bills to identify variances and analyse cost and usage trends.

  • Go to the view bills tab.
  • Select the month and bill you wish to compare.
  • Select View Account Activity.
  • Select box “display breakdown” detailed statement to view additional billing categories.
  • Click on “compare” drop down menu to select number of months you wish to compare.
  • Click “view account activity”
  • Table will display bill comparison charges amongst each month.
  • Select download icon to extract report in CSV format if required. 

Download a bill

NOTE: To download or view bills for digital accounts starting with “700” please refer to T Connect to download.

You can download an electronic copy of your PDF bill as a summary or in more detail:

  • Select View Bills tab.
  • Select the month you wish to view from the drop-down menu.
  • Select the account you would like to download from list of accounts.
  • Select View Bill and choose the format you would like to download.
  • Message will appear on screen "click to download bill".  A PDF copy of your bill will be downloaded. 
 

**NOTE:

For a detailed bill, select view bill

For a summary bill, select view account summary

Grouping bills

NOTE: To download or view bills for digital accounts starting with “700” please refer to T Connect to download.

You can group bills that fall into a specific category (For example, Day of Month Due or Payment Status)

  • Select view bills
  • Click on “More” to select grouping options
  • Select the grouping options from the group and subgroup dropdown lists.
  • Select update view.
  • Bills will be displayed with selected grouping options

Schedule an email bill

NOTE: To download or view bills for Digital accounts starting with “700” please refer to T Connect to download.

You can schedule a copy of your bill to be delivered via email to you and others in your organisation.

  • From home page, select the view bills tab.
  • Select the account or accounts you wish to schedule email bill for.
  • Select request bills. This will redirect you to the download tab. 
  • Select “current months bill” from the bill date dropdown to ensure the latest bills are delivered.
  • Under frequency select monthly. 
  • Select the bill format you require e.g. summary or detailed Bill. 
  • You can select to send report to additional recipients.  
  • If you need to send to more than one recipient, place semi-colon after each email address.
  • Submit request
  • You will automatically be directed to the download centre tab.  
  • The scheduled bill will now be listed under pending requests.
 

**NOTE:

Current or previous months should be selected when requesting the bill to be emailed monthly.

Always select 2 days post bill date as email date. 

Viewing a single bill

NOTE: To download or view bills for digital accounts starting with “700” please refer to T Connect to download.

 To view the summary or detail of one bill.

  • Select the viewbBills tab.
  • Select the month from the drop-down menu.
  • Tick the box next to the bill you want to view.
  • Select view account activity.
  • From the display breakdown drop-down select summary or detailed view. 
 
**NOTEViewer can now drill down further into the bill using hyperlinks on the detailed view. 
 

 

Viewing consolidated bills

Consolidate all, or a group of bills to see the total charges.

When you’re looking at a list of Bills, check the boxes for the bills you want to see in as a total amount.

  • Select the view bills tab.
  • Select the month from the drop-down menu.
  • Select the boxes next to all bills you wish to view.
  • Select view account activity.
  • From the display breakdown drop-down select summary or detailed view. 
  • Click view account activity.  
  • Charges will be displayed in consolidated view.