Enterprise Mobile Plan changes
Enterprise Mobile Plan Changes
Frequently asked questions
You would have already received some communications from Telstra, so we wanted to ensure that you are kept well informed about the changes that Telstra is making, so that you can plan for your business needs during this period.
Read the most frequently asked questions about our Enterprise Mobile Plan changes or get in touch with our team to learn more.
As part of our strategy to provide our customers with a modular, curated, self-service and simplified product portfolio, at times we undertake reviews of older products and services. We previously advised in December 2022 – that some of our mobile plans would be discontinued on 30 June 2024.
Since then, we've been working closely with customers to migrate services on those plans to alternative products.
In order to support you to facilitate the successful transition of your remaining services prior to exit, we are extending the exit date to 31 October 2024. However, to enable a smooth exit by this date, we request that you engage with us to advise your intentions and make suitable arrangements for those services as soon as possible, and no later than 19 July 2024.
If we haven’t heard from you by this date, our intention is to disconnect those services from 31 October 2024. If this becomes necessary, we will provide you with further notice confirming this.
Customers can continue to make changes to existing services on these plans until 31 October 2024.
| Plan Family | Exit Date |
|---|---|
| All-4-Biz | 31 October 2024 |
| Business Member | 31 October 2024 |
| Business Mobile Advantage | 31 October 2024 |
| Business Mobile Plus | 31 October 2024 |
| Connected Business | 31 October 2024 |
| Corporate Mobile Plus | 31 October 2024 |
| Corporate Rate | 31 October 2024 |
| Enterprise Fleet | 31 October 2024 |
| Fleet Connect | 31 October 2024 |
| Fleet Plus | 31 October 2024 |
| Fleet Select | 31 October 2024 |
| Mobile Select | 31 October 2024 |
| Mobile Workspace | 31 October 2024 |
| Telstra Corporate Flexi-plan | 31 October 2024 |
| Telstra Mobile Broadband | 31 October 2024 |
| All other Customised or Corporate Plans* | 31 October 2024 |
* Customised or Corporate Plans will usually include your entity name, or otherwise indicate that they are intended for specific customers or customer groups. We will have listed any Customised or Corporate Plans that are relevant to you in our communication to you on 18 June 2024. Please speak to your Telstra Account Executive if you have any questions.
T25 is Telstra’s strategy for growth, with customer experience at the core of everything we do. Part of our strategy is to provide our customers with product simplification and ready them for digitisation.
Our goals:
- Simpler mobile offers with greater flexibility without no lock in contracts
- Provide an exceptional customer experience you can count on
- Provide leading network and technology solutions that deliver your future
- User-friendly, self-serve applications
Any services that remain on the plans being exited will be disconnected from 31 October 2024.
If you wish to continue using these services, you must take action before this date. We request that you engage with us to advise us of your intentions and make suitable arrangements for those services as soon as possible, and no later than 19 July 2024.
We recommend migrating services to our new Adaptive Mobility offering which enables access to high speed and high capacity 5G. Adaptive Mobility is a simple, flexible, and modular Mobile, Mobile Broadband and Enterprise Wireless solution now built on our new and upgraded digital platform.
There will be no impact to services before 31 October 2024, and customers can continue to make changes to existing services on these plans until 31 October 2024.
For more information, please contact your Telstra representative.
Please get in touch with your Telstra Representative or Partner if you would like to discuss your Adaptive Mobility services or any of these changes.
To find out more about the new Adaptive Mobility plans visit us on telstra.com/AdaptiveMobility