Enterprise Mobile Plan changes
Enterprise Mobile Plan Changes
Frequently asked questions
You would have already received some communications from Telstra, so we wanted to ensure that you're kept well informed about the changes that Telstra is making, so that you can plan for your business needs during this period.
Read the most frequently asked questions about our Enterprise Mobile Plan changes, or get in touch with our team to learn more.
After 30 June 2024, the following Enterprise mobile categories will be discontinued, and no longer available.
- Corporate Mobile Plus Plan
- Corporate Rate Plan
- Enterprise Fleet Plan
- Enterprise Mobile Broadband and Enterprise Mobile Broadband Plus Plans
- Mobile Workspace
- Remote Learning
- Telstra Mobile Connect Solution (TMCS)
- Wireless WAN (MDN+CIP)
- All other Customised/Corporate Plans
- Business Member Plan
- Business Mobile Advantage Plans
- Business Mobile Plus Plan
- Connected Business Plan
- Fleet Connect Plan
- Fleet Plus Plan
- Fleet Select Plan
- Mobile Select Plan
- Telstra Corporate Flexi-plan Plan
- Telstra Mobile Broadband Plan
Telstra’s purpose is to build a connected future so everyone can thrive. To achieve this, a key focus of our T22 strategy is to transform our business to be more customer-focused and digitally led at every opportunity.
We’re investing in a suite of new tools and systems and building digitised solutions to provide a range of benefits for your business:
- Simpler mobile offers with greater flexibility without no lock in contracts.
- Improved customer experience
- User-friendly, self-serve applications.
No impact to your services on the above mentioned categories from now until 01 April 2024.
However, from 01 April 2024, customers on the above mobile categories will no longer be able to make changes to their existing services.
We recommend migrating to our new Adaptive Mobility offering which enable access to high speed and high capacity 5G.
Adaptive Mobility is a simple, flexible and modular Mobile, Mobile Broadband and Enterprise Wireless solution now built on our new and upgraded digital platforms.
To find out more about the new Adaptive Mobility plans visit us on telstra.com/AdaptiveMobility
Please get in touch with your Telstra Representative or Partner if you’d like to discuss your Adaptive Mobility services or any of these changes.
After 30 June 2024, customers won’t be able to use any of the following Enterprise mobile categories that will be exited.
List of mobile categories, which will be exited are as follows:
|Enterprise Mobile Category||Exit date||Ability to complete moves, adds, changes or add mobile device repayments removal date|
30 June 2024
1 April 2024
|Corporate Mobile Plus||30 June 2024||1 April 2024|
|Corporate Rate Plan||30 June 2024||1 April 2024|
|Enterprise Fleet Plan||30 June 2024||1 April 2024|
|Enterprise Mobile Broadband and Enterprise Mobile Broadband Plus Plans||30 June 2024||1 April 2024|
|Mobile Workspace||30 June 2024||1 April 2024|
|Remote Learning||30 June 2024||1 April 2024|
|Telstra Mobile Connect Solutions (TMCS)||30 June 2024||1 April 2024|
|Wireless WAN (MDN+CIP)||30 June 2024||1 April 2024|
|All other Customised/Corporate Plans||30 June 2024||1 April 2024|
|Business Member Plan||30 June 2024||1 April 2024|
|Business Mobile Advantage Plan||30 June 2024||1 April 2024|
|Business Mobile Plus Plan||30 June 2024||1 April 2024|
|Connected Business Plan||30 June 2024||1 April 2024|
|Fleet Connect Plan||30 June 2024||1 April 2024|
|Fleet Plus Plan||30 June 2024||1 April 2024|
|Fleet Select Plan||30 June 2024||1 April 2024|
|Mobile Select Plan||30 June 2024||1 April 2024|
|Telstra Corporate Flex-plan Plan||30 June 2024||1 April 2024|
|Telstra Mobile Broadband Plan||30 June 2024||1 April 2024|
Managing your enterprise services should never get in the way of your business.
That’s why we’ve created Telstra Connect - a digital home to view and manage your Telstra business and enterprise products and services in one place.
Telstra Connect will keep growing with your feedback, so you get what you want from it. We’ll add new apps and features quickly and improve existing ones.
Find out more about Telstra Connect.
No, this change only impacts Mobile plan categories. Please note that IoT, LPWAN and Telstra Wireless Machine to Machine categories are excluded.
The Mobile Virtual Private Network feature, which enables intra-calling and short-code dialling between a customer’s business (‘on-net’ calls), will no longer be available on mobile plans from 15 December 2023. Also note that from 15 September 2023 you will be unable to move, add or change services that include these feature.
The Business Demand Data feature provides enhanced data treatment on 4G/LTE on the Telstra mobile network during times of high traffic demand. It will no longer be available on mobile plans from 15 December 2023. Also note that from 15 September 2023 you will be unable to move, add or change services that include these feature.
There is no need to wait until the exit date to make changes. We recommend that you contact us as soon as possible to allow for sufficient time to discuss options and, where required, enter new or vary current agreements.