Enterprise Mobile Plan changes
Enterprise Mobile Plan Changes
Frequently asked questions
You would have already received some communications from Telstra, so we wanted to ensure that you are kept well informed about the changes that Telstra is making, so that you can plan for your business needs during this period.
Read the most frequently asked questions about our Enterprise Mobile Plan changes or get in touch with our team to learn more.
As part of our strategy to provide our customers with a modular, curated, self-service and simplified product portfolio, at times we undertake reviews of older products and services. We previously advised your organisation - in December 2022, June 2024 and August 2024 – that some of our mobile plans would be discontinued on 15 November 2024. Since then, we've been working closely with customers to migrate services on those plans to alternative products.
- For non-Government customers, services that have not been migrated or cancelled by 15 November 2024 will be disconnected
- For Government customers, please engage with your Telstra Representative to make arrangements.
High-risk services attached to these plans must be migrated NOW to ensure service continuity. This includes services used for emergency services or medical alert devices, or by vulnerable end users.
If you have not yet made arrangements to migrate or cancel these services, or require further support, please contact us as soon as possible.
Customers can continue to make changes to existing services on these plans until 15 November 2024.
| Plan Family | Exit Date |
|---|---|
| All-4-Biz | 15 November 2024 |
| Business Member | 15 November 2024 |
| Business Mobile Advantage | 15 November 2024 |
| Business Mobile Plus | 15 November 2024 |
| Connected Business | 15 November 2024 |
| Corporate Mobile Plus | 15 November 2024 |
| Corporate Rate | 15 November 2024 |
| Enterprise Fleet | 15 November 2024 |
| Fleet Connect | 15 November 2024 |
| Fleet Plus | 15 November 2024 |
| Fleet Select | 15 November 2024 |
| Mobile Select | 15 November 2024 |
| Mobile Workspace | 15 November 2024 |
| Telstra Corporate Flexi-plan | 15 November 2024 |
| Telstra Mobile Broadband | 15 November 2024 |
| All other Customised or Corporate Plans* | 15 November 2024 |
* Customised or Corporate Plans will usually include your entity name, or otherwise indicate that they are intended for specific customers or customer groups. We will have listed any Customised or Corporate Plans that are relevant to you in our communication to you on 13 June 2024. Please speak to your Telstra Account Executive if you have any questions.
T25 is Telstra’s strategy for growth, with customer experience at the core of everything we do. Part of our strategy is to provide our customers with product simplification and ready them for digitisation.
Our goals:
- Simpler mobile offers with greater flexibility without no lock in contracts
- Provide an exceptional customer experience you can count on
- Provide leading network and technology solutions that deliver your future
- User-friendly, self-serve applications
Any services that remain on the plans being exited will be disconnected from 15 November 2024.
If you wish to continue using these services, you must take action before this date. If you have not yet made arrangements to migrate or cancel these services, or require further support, please contact us as soon as possible. High-risk services attached to these plans must be migrated NOW to ensure service continuity. This includes services used for emergency services or medical alert devices, or by vulnerable end users.
We recommend migrating services to our new Adaptive Mobility offering which enables access to high speed and high capacity 5G. Adaptive Mobility is a simple, flexible, and modular Mobile, Mobile Broadband and Enterprise Wireless solution now built on our new and upgraded digital platform.
There will be no impact to services before 15 November 2024, and customers can continue to make changes to existing services on these plans until 15 November 2024.
For more information, please contact your Telstra representative.
Please get in touch with your Telstra Representative or Partner if you would like to discuss your Adaptive Mobility services or any of these changes.
To find out more about the new Adaptive Mobility plans visit us on telstra.com/AdaptiveMobility