Adaptive Mobility Care is an optional managed service subscription Add On available to new and existing Adaptive Mobility customers.
Adaptive Mobility Care provides you with local Australian business support from a Dealer who understands your business goals and can assist you to get the most from your Adaptive Mobility Solution. After subscribing and obtaining your consent, your allocated support team will provide the services listed below:
8am – 5pm Australian based Support Monday to Friday (in your local time zone)
Sales advice with Telstra offers e.g best fit plans, devices and solutions
Assistance with new connections and upgrades
Facilitation of port-in numbers
Changing plans
Change of Ownership
Activation of any optional Add On services – e.g Voice2Text
Cancellations, disconnections and suspensions
Sim replacements/reburns
PIN/PUK code retrievals
Mobile call barring’s e.g International Roaming
Device purchases
Facilitation of Warranty repairs
Customers who elect to take up the Adaptive Mobility Care will be charged $3 per service /per month (inc GST) and the fee will be billed monthly based on the number of active services that you have on your account at end of each bill period.
As a special introductory offer though, the standard charge will be waived for all subscribers until 31st January 2022.
Adaptive Mobility Care is a subscription service and therefore provides you with a more personalised level of service and support. You will be partnered with a Telstra Dealer who understands your business and requirements and they will help administer your Adaptive Mobility Solution. They’ll also perform a more pro-active approach in helping you to obtain maximum value and benefits from your solution.
Standard Care is a self-service option. You will need to manage the administration of your Adaptive Mobility solution yourself with our self-help tools and you will only be provided with access to our standard Customer Care and Technical Support telephone teams.
No. Adaptive Mobility Care is provided as an account service and you are not able to nominate individual services on the account.
Adaptive Mobility Care is an optional Add On and you are not obliged to subscribe, however if you elect not to take up this option will be required to self-manage your own Adaptive Mobility account. Standard Customer Care and Technical Support will be still be available to you though the standard Telstra support numbers.
The special $0 per service/per month Adaptive Mobility Care promotional price will be available to all new subscribers until January 31st 2022.
There is no long-term commitment required and you can choose to cancel Adaptive Mobility Care at any time.
Speak with a Telstra Salesperson who will be able to first confirm your eligibility and then assist you with the sign-up process.
No they don’t. Only the core product plans – Essential, Enhanced and Epic are eligible to receive Telstra Enterprise Plus Funds.
Add Ons and Services will not contribute to your Telstra Enterprise Plus Fund.
No you can’t. Telstra Enterprise Plus Fund can only be used for eligible device and accessory purchases.
If you wish to cancel your Adaptive Mobility Care subscription you can do so at any time by simply advising your allocated Adaptive Mobility Care team that you no longer wish to continue with your subscription and they will cancel the service on your behalf.
