Single service desk
If you’ve identified a fault, contact the 24/7 Telstra service desk. We will check the network connection and arrange equipment or parts replacement for your device if it is faulty.
Network Equipment Maintenance
Hassle-free equipment support
Telstra’s Network Care Plus provides simple equipment procurement and maintenance when you don’t need a full management service.
Key features
Buying, renting and maintaining network equipment can be costly and time consuming, especially if you have limited resources or complex infrastructure. Take away this hassle with Telstra’s Network Care Plus, which provides simple equipment procurement and maintenance when you don’t need a full management service. This cost-effective offering gives you the reliability and convenience of having Telstra as the single point of contact for carriage fault or hardware replacement, making maintenance easier and leaving you with more time to focus on your business priorities.
Choice of service assurance levels
We provide a range of service assurance levels to suit the needs at each of your sites. Replacement equipment or parts will be delivered to your site within the chosen target response time.
Combined Telstra bill
The Network Care Plus charge, which includes equipment rented or purchased through Telstra and maintenance service, is presented as a single line item on your Telstra bill.
Benefits
Peace of mind
Save time and effort maintaining equipment. Our single service desk and qualified technicians provide a convenient way to resolve problems.
Business Continuity
Fast hardware replacement helps give you confidence your business can be operational for longer, while you retain the ability to access and manage your devices.
Competitive pricing
Take advantage of our partnerships with leading vendors and economies of scale to enjoy cost-effective prices for both equipment and maintenance. You’ll also have the simplicity of a single invoice, making it easier to manage your IT budgets.
Downloads
Why Telstra
Our best-of-breed approach
Working with us means you also benefit from our established relationships with leading global technology providers and strong support by local channels and partners.
Reliable, high quality performance through the Telstra network
Consistently high-quality collaboration and application underpinned by our Next IP network and Australia’s largest mobile network.
We reduce network complexity
To make your experience as simple as possible, we manage your network from end-to-end, across the entire lifecycle of a fault across both carriage and equipment.