End-to-end network visibility, alarming and comprehensive reporting through Solarwinds. An easily accessible view of your network through Telstra’s Network Performance Dashboard.
Access expert support with our specialised operations team, including a level 3 technical team. Our integrated service desk and service management team helps simplify your engagement with Telstra.
Expert advice and consulting support will assist your transition to our Integrated Operations Management solution.
Integrated Operations Management (IOM) standard is Telstra's premium solution to monitor and manage a customer’s network regardless of location, technology platform or carrier service. IOM enhances our ability to support our customers by providing end-to-end visibility, alarming and reporting. With IOM, customers have the flexibility to choose the best technology fit for their business. IOM can manage any mutually agreed IP networking device, regardless of whether it is provided by Telstra, the customer, or a 3rd party.
- Managed Network Service - Integrated Operations team that understand and manage the end-to-end network using customer’s systems and processes as necessary.
- Application Visibility and IP monitoring – Application centric view of the network to monitor what applications are being used, how an application is performing and measure the end-user experience.
- Integrated Service management – An ITIL-aligned Service Desk for all standard Telstra products and services to handle Incidents and Requests.
- Customer facing portals - Access to portals for customers to create and seek updates for incidents and service requests, to view near real time network health and to view application performance and user experience
134 KB | pdf | Everything you need to know about Telstra IOMClick to download Integrated Operations Management Datasheet