Integrated Operations Management

Optimise your network performance

Enhance your network and IT infrastructure with proactive management and end-to-end visibility.

We can help you improve productivity by freeing up the time of your internal IT resources to focus on strategic projects instead. You can also use our best-of-breed portals to access comprehensive network insights to help you make better business decisions.

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Key features

Network Visibility and Insights

End-to-end network visibility, alarming and comprehensive reporting through Solarwinds. An easily accessible view of your network through Telstra’s Network Performance Dashboard.

Specialised operations team and simplified engagement process

Access expert support with our specialised operations team, including a level 3 technical team. Our integrated service desk and service management team helps simplify your engagement with Telstra.

Professional Services

Expert advice and consulting support will assist your transition to our Integrated Operations Management solution.

Benefits

Full onboarding experience

Our professional services teams consult with you to transform your network environment and ensure a smooth transition onto IOM.

Understand your network

Monitor the health and performance of your network through Solarwinds and Telstra’s Network Performance Dashboard.

Optimise network performance

Optimise end-user experience through an application centric view of the network to monitor what applications are being used and their performance.

Specialised support teams

Our level 2 and 3 operations team will work with you to proactively manage your network.

Single point of contact

With our integrated service desk, you only have to call one number when you need help.

Flexibility

Customized your dashboards in Solarwinds; our operations teams will continue to use your systems and processes to minimize complexity.

FAQs for Integrated Operations Management

Integrated Operations Management (IOM) standard is Telstra's premium solution to monitor and manage a customer’s network regardless of location, technology platform or carrier service. IOM enhances our ability to support our customers by providing end-to-end visibility, alarming and reporting. With IOM, customers have the flexibility to choose the best technology fit for their business. IOM can manage any mutually agreed IP networking device, regardless of whether it is provided by Telstra, the customer, or a 3rd party.
- Managed Network Service - Integrated Operations team that understand and manage the end-to-end network using customer’s systems and processes as necessary.
- Application Visibility and IP monitoring – Application centric view of the network to monitor what applications are being used, how an application is performing and measure the end-user experience.
- Integrated Service management – An ITIL-aligned Service Desk for all standard Telstra products and services to handle Incidents and Requests.
- Customer facing portals - Access to portals for customers to create and seek updates for incidents and service requests, to view near real time network health and to view application performance and user experience