Global On Demand Technical Services

Expert assistance when you need

Leverage our flexible and on-demand expertise to help you make the most of certain Telstra Cloud Services and Adaptive Networks. No matter how you use your eligible services, Global On Demand Technical Services can give you access to experts who’ll take care of your requirements, so you can focus on what matters most to your business.

Key features

Designed to support your business

Our experts can support you with the most effective setup, configuration, maintenance, and day-to-day management of your cloud and network services.

Support across multiple Telstra Cloud Services

We can provide expert assistance for your Telstra Programmable Network, Cloud Gateway, Cloud Connector, SecureEdge, and Azure and AWS clouds from Telstra.

Expertise and experience to take care of your ad-hoc technical requirements

Get on-demand assistance for advice, escalation support, governance requirements, and more—when you need it, as you need it.

Best practice architectures and tools

Unlock the true optimised potential of your cloud with on-demand access to our best practice cloud architectures and tools.

Flexible and affordable payment options

Choose to buy pre-paid block of hours or opt for our pay-as-you-model for your technical services needs.

Benefits

Leverage Telstra cloud and secure network technologies

We’ll help you make the most of our innovative and adaptable cloud and network technologies to address your specific requirements.

A single point of contact

Rely on our trusted advisors for on-demand support and advice—Telstra is your single point of contact for your cloud requirements.

Cost efficiency

We’ll help improve your cost-efficiency without paying for the expertise in-house or large investments in purchasing support from cloud providers.

More freedom to innovate

Our services help you gain more freedom to innovate because your team can focus on strategic initiatives, not technical issues.

How it works

Network Cloud
Telstra cloud connectivity Telstra Programmable Network Cloud Gateway
Areas of service (Including but not limited to)

• Design and deploy TPN topology.

• Configure and troubleshoot network flow, virtual devices including router and firewall.

• Configure and troubleshoot secure VPN including SSL and IPSEC tunnelling.

• Connectivity to DC and respective cloud providers.

• Technical Consultancy and Design.

• Configure and troubleshoot Azure network services including defining subnets, vNet Peering, Route tables, IPVPN, ExpressRoute, Load Balancer VPN Gateway and  Application Gateway.

• Configure and troubleshoot AWS network services including VPC Peering, Route tables, IPVPN, ACLs, Direct Connect and defining subnets.

Telstra Security Service Secure Edge
Areas of service (Including but not limited to)

• Technical Consultancy and Design

• Architecture Design & Documentation

• SecureEdge Firewall Audit.

• SecureEdge firewall best practices

• Troubleshooting

• Deploying Next Gen firewall features (UTM)

• Firewall rules conversion & migration

• VPN Architecture and Deployment (IPSEC , S2S & C2S)

• Geo Redundancy setup

Telstra cloud services Azure from Telstra AWS from Telstra
Areas of service (Including but not limited to)

• Configure and troubleshoot Azure services including Compute, Storage, Security & IAM

• Configure and troubleshoot Azure network services including defining subnets, vNet Peering, Route tables, IPVPN, ExpressRoute, Load Balancer VPN Gateway and  Application Gateway

• Configure and troubleshoot Azure services including Compute, Storage, Security & IAM. 

• Configure and troubleshoot AWS network services including VPC Peering, Route tables, IPVPN, ACLs, Direct Connect and defining subnets.

 

Why Telstra

A comprehensive suite of cloud services

Telstra supports your business at every stage of your cloud journey. Our comprehensive offerings include secure access to market-leading public clouds along with tools and services that enable you to operate more flexibly and cost-efficiently, protect privacy, and unlock value with data insights that drive innovation.

A proven track record

Telstra’s high standard of service is continually recognised locally and regionally for best practice. We are the Australian leader in the Asia-Pacific IDC Marketscape Next Generation Telcos: Telecom Services 2020, which measures alignment with customer requirements in a three- to five-year timeline.

Flexibility and scalability

Connect to major cloud hyperscalers through three diverse connectivity options plus choices on configuration, layer 2/3 connectivity, and reporting. You can also scale your Telstra Cloud Services up and down to meet business growth or seasonal demand.