Update 01 Dec (AM): Telstra Exchange Fire In Warrnambool

Media Release, 03 December 2012

This is the latest update on Telstra’s ongoing efforts to restore communication services in south-western Victoria. 

Technicians have made significant progress in restoring landline and internet services. Ninety two per cent of impacted landlines have now been repaired. Today technicians are working to individually re-cable remaining landline services through the Warrnambool exchange.

Work to restore internet services is ongoing with approximately 50 per cent of service back on line across the district. Significant gains were made in repairing services in Bushfield and Warrnambool overnight. More than 50 technicians are on site carrying out repairs as quickly as possible.

Telstra has announced a process for business customers affected by this communications outage to claim compensation. The process will include a dedicated call centre for businesses, visitations to affected towns and an online claim form. View the announcement online here.

We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible.