You’ve used up all your data

Increase your data allowance:

Log in to My Account OR Buy a Data Pack

You’ve used more than 100% of your monthly data allowance, and excess data charges apply once you go over 100% (for the remainder of your current billing period). This notification does not include any data used overseas. You can view your applicable excess data rate here.

You can make changes to your data allowance by visiting My Account. If you don’t have a My Account Username and Password, you can purchase one of the Data Packs below or sign up to My Account.

Information in data notifications can be delayed by up to 48 hours. To better manage your charges and data usage we recommend these options.


$5 per month

Excess: 3c per MB

Buy now

$15 per month

Excess: 3c per MB

Buy now

$30 per month

Excess: 3c per MB

Buy now

$60 per month

Excess: 3c per MB

Buy now

Data hungry? We also have 10GB, 15GB and 25GB packs. Call us on 1800 676 642

Your activities per day


How many emails (without attachment) do you send/receive?

 0 5 25 50 100 250+
Web Browsing

How many pages do you visit (including Facebook)?

 0 5 25 50 100 250+
Video / movie streaming

How much time do you spend watching videos?

 0 5min 15min 30min 45min 1hr+
HD movies

How many HD movies do you download?

 0 1 2 3 5 15

How much music do you stream or download?

 0 5min 15min 30min 45min 1hr+
Apps / games

How many apps or games do you download?

 0 1 2 3 6 10+

Your estimated usage per month

6+ GB
5 GB
4 GB
3 GB
2 GB
1 GB
0 GB

calculator-icon.gifTry our handy data usage calculator
to find out how much you may need

Monthly data allowance excess rates
  • Plan purchased after 11 October 2010
 Mobile Accelerate Plan & Mobile Broadband Explorer Plan  3c/MB
 No Lock In Plan, Everyday Connect Plan, Tablet Plan, TMB Freedom Plan  10c/MB
 Freedom Connect Plan  25c/MB


  • Plan purchased before 11 October 2010

Refer to our customer terms.


  • Data Pack purchased from 3 March 2014 onward



  • Data Pack purchased from 3 July 2012 to 2 March 2014


  • Data Pack purchased from 22 November 2010 to 2 July 2012
30MB ($5 Data Pack), 1GB ($10 Data Pack) & 2GB ($20 Data Pack)  25c/MB
3GB ($29 Data Pack)  15c/MB
5GB ($39 Data Pack)  10c/MB
12GB ($69 Data Pack)  5c/MB


  • Data pack purchased before 22 November 2010

Refer to our customer terms.

Questions about Data Packs? We're here to help

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24x7 Sales Chat

Let your fingers do the talking. Chat to a consultant online 24x7.

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Call 1800 676 642

Prefer to talk to someone over the phone? We're here to answer questions about Data Packs.

Call now

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Have a question about Data Packs? Ask our customers.

Go to CrowdSupport

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Help & support

More information about Data Share Packs can be found in our Frequently Asked Questions.

Go to help

Things you need to know

Your data pack includes data that is for use in Australia only and won't apply to any data you use whilst roaming overseas. Any data you use overseas will be charged at a rate of $3 per MB (charged per kB or part thereof). If you are travelling overseas and plan to use your mobile to access the internet or send email, you should contact us on 125 109 about our international data roaming packs and plans. You can remove or downgrade one data pack per month by using the Telstra 24x7 App, My Account or by visiting My Plan Manager on your phone at

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