Features & services

Your Telstra mobile comes with a whole range of features, especially designed to make your life easier.

Want even more? Whether you want to have fun, manage your calls or find a number, we have a great value service to suit your needs.

FOXTEL Go

  • Features
  • Services

Features

BigPond® Email with Outlook.com

Many of our customers have asked for improvements to their BigPond Email. In response, we've worked with Microsoft® to bring you fully featured email, with better performance and advanced capabilities.

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Calling Number Display

Calling Number Display shows the number of the caller to your mobile phone (unless their number is blocked). This feature is only available for calls made from Australia.

If you prefer, you can block your number from appearing on a one off or permanent basis. Your phone number can also be displayed or blocked when you call someone who is overseas.

View FAQs

Easycall

Easycall offers a range of services to help you stay in touch so you don't have to worry about missing a critical call, meeting or discussion. It includes Call Waiting, Call Enquiry and Conference Call.

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Call Waiting alerts you if someone else is trying to call you when you are on the phone. You can put your current caller on hold and take the incoming call. You can also switch between callers. If you don't want to take the call, ignore the Call Waiting tone and it will stop after 20 seconds. You could also use one of our messaging services to handle the unanswered call like MessageBank®, Memo, or Message2txt™.

Call Enquiry allows you to make an outgoing call on your compatible mobile phone while you're already on a call. Your original call is placed on hold while you call the other number. You can also switch between calls.

With Conference Call you can talk to up to five other parties simultaneously.


Pricing

Normal call costs apply so Call Enquiry and Conference Calls are listed as call charges on your itemised bill. When you make Call Enquiry and Conference Calls, you may see two calls for the same time period. Calls are only charged if they are answered.

Facebook® and Twitter™ SMS

Stay social with mobile alerts and uploads – now you can receive FREE SMS alerts and send updates via text message, only on your Telstra mobile.

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Anytime your friends comment, update their status, post to your wall or tweet, you can choose to hear about it via an SMS notification straight to your mobile, then instantly respond via SMS without having to login online. You can also update your status at anytime by sending an SMS direct to your Facebook or Twitter page.


Facebook SMS

  • Sign up to receive FREE SMS alerts when there's a new event associated with your profile (wall posts, comments, friend invites and messages).
  • Reply via text message to SMS alerts to comment, like or get more information.
  • Create new SMS updates (including status updates, friend requests and wall posts).

And don't forget to 'Like' Telstra's Facebook page and be the first to hear about our latest products, services and social networking news.


Twitter SMS

  • Turn on FREE SMS alerts to stay across the latest updates.
  • Tweet, reply to tweets, follow and unfollow users, get profile info and nudge – all via SMS.

Things you need to know

Service may be withdrawn at any time by us or by Facebook or Twitter. Our Fair Use Policy applies. Limit of 2,000 SMS alerts each month. Standard SMS charges apply for all SMS sent. We may suspend or cancel your service if you send inappropriate content or links, send spam or otherwise interfere with the service. See Part E – SMS Messages and Email of Our Customer Terms for full terms.

Facebook is a registered trade mark of Facebook, Inc.

Twitter is a trade mark of Twitter, Inc., and is used under license.

Message2txt®

With Message2txt, callers who can't get through to you will have the option to leave a short 10 second message that is converted to text and sent to you as an SMS. It is enabled when you don't have a messaging service (like MessageBank or Voice2Text) and your mobile phone is switched off, out of range, busy or unanswered.

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Callers will hear this message: "The person you are calling is not available. Please leave a short 10 second message after the tone and we will send the message as a text."

If the caller leaves a message, you will receive a free SMS with the caller's message and mobile number (unless the caller's number is withheld). To return the call, simply press the call button. You can also reply to the caller's SMS.

You can turn off the service if you prefer – just contact us on 13 2200.


Pricing

If the caller leaves a message, there is no charge to you to receive the SMS however the caller will be charged standard call rates as soon as the call is connected to the Message2txt service. If you reply to the SMS or call back, standard SMS or call rates will apply in these instances.

Things you need to know

The Message2txt service will do its best to convert the caller's message accurately into a text message, but the conversion may not be totally accurate in cases like if the caller's voice or words are unclear.

We may use a third party to assist in the translation of a voice message. You should receive the text message about 3.5 minutes after the caller leaves the voice message, but sometimes it may take up to 20 minutes.

The caller's voice message isn't stored, which means you won't be able to retrieve it.

MessageBank®

MessageBank is an answering service for your mobile phone, so you can still receive calls when your phone is unattended, busy, out of range or has a flat battery. It's simple, just dial 101 and follow the voice prompts to set up and explore MessageBank's features.

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Standard

Suitable for all mobile phone users and Telstra Pre-Paid customers. You'll receive MessageBank Standard when you activate your Telstra mobile service.


Pricing and storage

  Standard
Message Storage 60 x 5 min messages
Saves unplayed messages 14 days
Saves played messages 7 days
Monthly access fee $0
Message retrieval rate1 30c per 30 secs (or part)
Call forwarding No charge

You can also use MessageBank while travelling, as you would in Australia. For detailed information download the Telstra International Roaming Pocket Guide (PDF, 357KB). MessageBank roaming rates apply.

Using your MessageBank

Set up MessageBank on your mobile

Change ring time before calls divert to MessageBank

Cancel MessageBank

Things you need to know

  1. Standard carrier rates apply to retrieve messages from a phone other than the nominated service. The message retrieval rate for Telstra Pre-Paid services is 30 cents per 30 seconds (or part) + 35 cent connection fee.

Picture and Video Messaging

With Picture and Video Messaging (MMS) you can share your best moments with friends and family. Take a photo, shoot a short video or record some audio – then add some text and send.

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You can send Picture and Video Messages to any MMS capable mobile phone in Australia, any email address worldwide and to selected international mobile destinations.

Want to store or print your pictures? A Picture Message is a great way to get photos from your mobile to your PC – just send an MMS to your email address or sign up to BigPond® Photos.


Pricing

Message Type Cost
Picture Message (text, pictures and/or audio) per message per recipient (up to 500KB) to Australian mobile numbers or email addresses. 50c
Video Messages per message per recipient (up to 500KB dependent on handset capabilty) to Australian or international mobile numbers or email addresses. 75c
For each MMS Picture or Video message sent to international mobile destinations (up to 300KB). 75c

How do I get it?

Usually your mobile will be set up when you buy it, so you can start sending MMS straight away. To check it's working you can send an MMS (for free) to 176MMS (176667) and we'll send you a Picture Message back. If you can view the Picture Message on your mobile then you are set up and ready to go.

If not, here's how to get set up:

Online

To set up your MMS capable Telstra mobile online, go to the Mobile Phone Set-Up and follow the instructions.

Premium SMS Services

If you receive Premium SMS it means you have agreed to use or receive specific entertainment services via your mobile.

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These include:

  • ringtones
  • games
  • music video clips
  • casting a vote on TV shows
  • entering competitions.

All of them involve a charge, so it's important you understand what you're signing up for.

Premium SMS services are provided by companies other than Telstra and use numbers starting with 19.

Even though the charges appear on your Telstra mobile bill, we have no control over the cost; your agreement is with the third party content provider, not with us.

That's why we recommend that, when you buy content by texting a 19 number, you keep a few things in mind:


Are you signing up to receive and pay for content on a regular basis?

If you are, you'll be charged every time you receive a text message. Remember, many 19 numbers are for subscription services rather than one-off purchases.

If it's a subscription service, you'll receive a text message on your phone, confirming the content purchase, costs, the content provider's name, how to unsubscribe and helpline services.

Make sure that you understand these terms and conditions before you reply to the message and activate the service.


Do you understand how much you'll be charged?

We don't set prices of content provided by third parties for Premium SMS. Usually they are charged at a higher rate than a standard SMS.


Do you know how you'll be asked to pay?

If you see additional charges on your Post-Paid bill (under Third Party/Separate Purchases) or money debited from your Pre-Paid account, it is because we pay the content provider on your behalf then recover the cost on your account.

Reasons you may not receive the service you signed up for

Remember, Premium SMS charges aren't included in the 'Free Text' programs on a Pre-Paid service, so if you don't have enough credit, you won’t get the content you wanted. For Post-Paid, Premium SMS is not included in discounts or within your allowance.


How to unsubscribe

If you decide to unsubscribe from a Premium SMS service, you can do so, at any time by texting the word ‘STOP’ to the 19 number you no longer wish to receive content from.

If you continue to receive the service or don’t get a confirmation text that you have successfully unsubscribed, there are a few more things you can do:

  • Try texting the ‘STOP’ message again
  • Follow the unsubscribe instructions of the company that is providing the content
  • Contact the service provider directly. The number will be in the SMS you sent the 'STOP' reply to. You can also check your Telstra mobile bill or visit 19SMS and enter the provider's 19 number into the 19 Service Finder tool.

Barring Premium SMS

You can bar all Premium SMS services on your mobile free of charge. However, once barring is activated, you can't receive, be charged for, or use 19 numbers.

If you have a Post-Paid service, you can bar Premium SMS via the Premium SMS Barring Request form.

Please allow up to one business day for barring to be activated.


Limiting Premium SMS

You can also request a change in the limit placed on your account capping the amount you spend on Premium SMS. The usual spend limit for Premium SMS is $100 per month for Post-Paid customers and $500 for Pre-Paid customers, but you may also qualify to have other limits applied.

To request a change to your spend limit or make a complaint about Premium SMS charges, contact:

  • Telstra Post-Paid – call 13 2200 and say "Premium SMS".
  • Telstra PrePaid – call 125 8880, press 5, then 1.

GOT MORE QUESTIONS ABOUT PREMIUM SMS?

19SMS.com.au is a free online guide to how to use Premium SMS.

Sending Messages Overseas

As a Telstra mobile customer, you can send texts, picture and video messages (MMS) to friends and family overseas on selected international phone companies' networks and also receive messages from them.

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You don't have to do anything special to your phone or number. If you can send within Australia then you can send overseas. You can also send a picture or video message to any email address worldwide. Just make sure your friends and family have MMS working on their phone and that their carrier and country are participating.

International picture and video messages have a size limit of 300 kilobytes per message. If you try to send a message over this limit it may not be delivered. If the recipient isn't with a participating carrier, they may receive a text message directing them to a website to see your MMS.


Pricing

The cost of a 160 character text message originating in Australia and sent to an international number is 50c (incl GST). All international picture and video messages (MMS) are charged at a flat rate of 75c (incl GST) per message, per recipient.

If you're travelling overseas and want to send and receive your pictures and videos, please see details on International Roaming. If you're set-up to make international calls while overseas, you can still send to friends and family in Australia and to overseas destinations if their carrier and country are participating.

SmartControls™ Mobile protection & peace of mind

Concerned about the type of mobile content your kids may be exposed to? Want your kids studying school work not social networks?

With Smart Controls it’s easy to manage and protect your loved ones from inappropriate internet content, unwanted calls, SMS and/or MMS.

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Now you're in control

  • Set and manage restrictions for mobile internet browsing
  • Set time-of-day limits on when the user of a mobile service can browse mobile internet or make/receive voice calls, SMS or MMS
  • Block voice calls, SMS, MMS or restrict access to 30 categories of inappropriate mobile content, including pornography, gambling, profanity, social networking, alcohol and many others.
  • View recent activity for voice calls and mobile internet use on that mobile service
  • Receive daily notifications for each service through SMS or email
  • Manage the service online at your own convenience

How much is it?

$2.95 per month for each mobile service you have applied Smart Controls to. Charges will be billed to your nominated post-paid mobile service and there’s no fixed-term contract so you can cancel anytime.

If you are a post-paid customer with a 13 digit account number, and have registered for My Account, you are eligible to purchase Smart Controls for any mobile service on your account, and any Telstra mobile service that is not on your account with the consent of the user of that mobile service.

A small price for complete peace of mind.

How do I get started?

To get started, simply log into My Account with your username and password. If you’re not currently registered for My Account, you can sign up here.

 

  1. Within My Account select the mobile service you want to apply Smart Controls to, then click on the Options icon dropdown menu and select Smart Controls to enter the Dashboard.

    You’ll be greeted with a Welcome screen and presented with the terms of use. You’ll need to accept these before you enter the Dashboard.
     
  2. Select the eligible mobile service (listed under your account) you wish to apply Smart Controls to, then click the ‘Add Smart Controls’ button and follow the simple on screen instructions.

    We will send an SMS to the mobile service you’ve added Smart Controls to, as soon as it has been successfully applied. This can take up to 10 minutes.
     
  3. To apply Smart Controls to a Telstra mobile service (including Pre-Paid) which are not on your  account you will need the user’s consent to do so. Click ‘Add Smart Controls for an external mobile service’ button and follow the simple on screen instructions.

    We will send an SMS or an email (where the device is not capable of receiving SMS and an email address has been provided by you) to the user of that device. The user must accept the request by reply SMS or via the authentication link provided in our email, in order for the user’s consent to be accepted. Email access needs to be via the Telstra Mobile network and not via a Wi-Fi connection for the embedded acceptance link to work.

How do I set up Smart Controls restrictions?

 Here is a simple guide to help you create your Smart Controls restrictions for a mobile service (PDF, 1.63MB)

Once you’re ready, enter My Account to start using Smart Controls

If I receive an sms or email request to apply smart controls to my service, what do I do?


If you have received a Smart Controls request from us either via SMS or email, this means someone wants to apply Smart Controls to your mobile service. 

Make sure you identify the mobile number making the request to apply Smart Controls before you consent.  If you consent to Smart Controls being applied to your service you will need to accept the request by reply SMS or via the authentication link provided in our email. If you are accepting the request via email, your mobile device must be accessing the email via the Telstra Mobile Network, in order for your consent to be accepted.
 
Once you give your consent, the requestor will be able to apply Smart Controls to your mobile service, and will be able to set up voice call, SMS, MMS and mobile internet browsing restrictions on your service. They will also be able to see a summary of your voice calls, SMS, MMS (including the phone numbers of outbound and inbound calls) and mobile internet usage activity (including the URLs (web pages).

You should also be aware that in order for the Smart Controls service to work properly, web page URLs that you access on your mobile browser may be sent to a third party who may be located overseas for the purposes of categorising the web site. No personal information including your IP address or mobile number is sent if this occurs. However if you are accessing a website which contains your name in the URL (such as www.johnsmith.com or www.facebook/johnsmith), this may be sent to a third party.

Remember, you can withdraw your consent for Smart Controls at any time after you have given it by calling us on1800 266 000 (select option 4), in which case we will cancel Smart Controls, and will send an SMS notification informing the requester that you have cancelled Smart Controls.
 

Need help?

We're here to help you 24x7 on LiveChat, CrowdSupport, Facebook, Twitter or Google+.
You can also call 1800 266 000 for Smart Controls product support or visit your nearest Telstra Shop


Things you need to know

 

  • Smart Controls is only available to eligible Post-Paid customers with a 13 digits account number.
  • Smart Controls can be applied to any Telstra mobile number on your account, or to  post-paid and prepaid Telstra mobile services  that are not on your account with the consent of that user.
  • If the mobile service is not on your billing account, you will require consent from the user of the mobile service you wish to apply Smart Controls to. In order to obtain the user’s consent, we will send an SMS or an email (where the device is not capable of receiving SMS and an email address has been provided by you) to the user of that device. The user must accept the request by reply SMS or via the authentication link provided in our email, and the device must be accessing the email and the link via the Telstra Mobile Network, in order for the user’s consent to be accepted. If the user’s consent is accepted, Smart Controls can be applied to that mobile service. The user of a mobile service that is not on your account may withdraw their consent for Smart Controls at any time in which case we will cancel Smart Controls for that mobile service.
  • Mobile internet restrictions are limited to where the device is accessing the mobile internet via the Telstra Mobile Network. Mobile internet restrictions will not work when the mobile service is using a Wi-Fi connection. Mobile internet browsing restrictions will not work on Blackberry® devices.
  • By subscribing to Smart Controls you consent  to us  sending Universal Resource Locators (URLs) that you access, or that a user of a mobile service that you have purchased Smart Controls for accesses, to a third party who may be located overseas for the purposes of categorisation. We will remove your IP address and any personal information from such URLs first. If the URL contains your name, this may be sent to a third party (for example, www.johnsmith.com or www.facebook.com/johnsmith).
  • Whilst we take care in filtering content based on the pre-set internet categories, we cannot guarantee that any or all of the content will be filtered accurately in accordance with those categories.
  • We can’t guarantee that Smart Controls restrictions will work while the mobile service is used overseas.
  • We do not guarantee that usage through applications on the device which provide voice call services over mobile data, or access to mobile internet, can be restricted.
  • Voice calls to Triple Zero (000) can never be restricted.
  • If you have time limit restrictions in place, any incoming or outgoing SMS and MMS which are blocked during those times, will be sent and received after the time limit restrictions have expired (unless those mobile numbers are listed by you as Always Blocks under Voice Call restrictions)
  • We will charge you $2.95 per month for each service you purchase Smart Controls for.
    • Charges will appear on your nominated eligible Post-Paid bill.
    • You may cancel Smart Controls for any service, at anytime - charges will be pro-rated.
    • Standard plan charges for calls, SMS/MMS, data still apply.
    • You will not be charged for incoming or outgoing calls, SMS, MMS and data usage that is blocked by Smart Controls.
    • There will be no charge for notification SMS emails sent by Smart Controls.

For full Smart Controls terms of use, please visit Our Customer Terms.

Blackberry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited.

Text Messaging (SMS)

It's easy to send a text message. Simply key in your message using your mobile phone's keypad, press 'Send' and you're texting. You can now also stay in touch with SMS from your home computer via MyInbox.

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Pricing

The cost to send a text message to standard Australian numbers is up to 25 cents per recipient (up to 160 characters), depending on your mobile plan, and they are free to receive. The cost to send a 160 character text message from Australia to an international number is 50 cents per recipient.

 

Services

#100#

#100# enables you to access a great range of handy information services on your mobile phone when you're in a coverage area. And the best thing is you can browse the menu for free because you only pay when requesting content.

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It's easy. Just enter #100# on your Telstra mobile and press the 'Call' button. There's so much you can do:

Service Description Price
Whereis® Nearby Find restaurants, shops, services and more, based on your current location. 50c per request.
Inform Me Get the latest news, lotto results and share prices. You can also get weather forecasts and surf reports on demand or via daily SMS alerts. 30c per request. Or if you subscribe to an SMS Alert, you'll receive periodic content and be charged 30c per message.
Sport Zone Keep up to date with the latest scores. 30c per request. Or if you subscribe to an SMS Alert, you'll receive periodic content and be charged 30c per message.
Chat Make new friends, chat in one room, leave and join another – all anonymously using SMS. All SMS messages sent are charged at standard rates.
Entertain Me Get the latest pickup lines, gossip, jokes, insults, horoscopes and lovescopes. 30c per request. Or if you subscribe to an SMS Alert, you'll receive periodic content and be charged 30c per message.
Tones and Pics Personalise your compatible mobile. A charge of $2.95 applies for each mono ringtone download request and $3.95 for each polyphonic ringtune download request. Data charges apply to download.
Caller Tones Caller Tones replace the standard ring tone people hear when they call your phone with music, sound effects or comedy. Available only to Telstra customers. One free tone per customer from a selected range when you first subscribe to Caller Tones for $1.95 per month. First month free for first-time subscribers. You must maintain your Caller Tones subscription to keep enjoying your free tone. Additional tones $3.50 each.

1234

As a Telstra customer, 1234 gives you everything you need to know from street directions, information from Yellow pages®, movie times and even sports results. You can also have information sent straight to your mobile phone by SMS.

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1234 provides:

  • residential phone numbers and addresses
  • business phone numbers, fax, web and email addresses, opening hours and payment options where available
  • movie times and cinemas
  • weather conditions, marine reports, warnings, snow and ski information
  • sports scores, fixtures and ladders
  • street directions
  • closest business type to you and turn-by-turn directions to get there
  • answers to questions – ask the operator a question and they will search an extensive online encyclopaedia for the answer which can be given verbally or via SMS
  • gig and concert listings
  • restaurant, cafe and bar reviews and contact information
  • international dialling codes and time zone information.

You can also SMS a request to 1234 when you are unable to talk. The operator will then send the information back to you as a text which you can store or forward to a friend.


Pricing

Charges apply for calls and SMS sent to 1234 and for successful or attempted connection to the number you've asked for. For full pricing details, please visit 1234.

Things you need to know

1234 is available to most Telstra mobile customers and full service Telstra residential and business customers. If you are billed by someone other than Telstra, contact your service provider to find out what charges apply.

Official AFL App & Live Pass

Every live AFL game as its broadcast, full catalogue of match replays, current & previous season replays on demand, press conferences as well as live scores, stats & much more with the AFL App and Live Pass.
Get your free two-week trial at AFL.com.au/livepass

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If you're an eligible Telstra mobile customer there are no data charges for watching live games.*
*Only available on compatible devices.
**Charges apply to access subscription content after free trial period.

Official NRL App & Digital Pass

Every live NRL game as its broadcast, full catalogue of match replays, current season replays on demand, press conferences as well as exclusive access to live ref chat and player information.

Get your free two-week trial at NRL.com/digitalpass 

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If you're a Telstra mobile customer there are no data charges for watching live games.

*Only available on compatible devices. Charges apply to access subscription content after free trial period.

 

Caller Tones

Caller Tones replace the standard ring tone people hear when they call your phone with music, sound effects or comedy. Your callers, however, will still hear ringing in the background. Caller Tones are available to anyone with a Telstra mobile phone.

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Things you need to know

Available only to Telstra customers. One free tone per customer from a selected range when you first subscribe to Caller Tones for $2.50 per month. First month free for first-time subscribers. You must maintain your Caller Tones subscription to keep enjoying your free tone. Additional tones $3.50 each.

Downloads

Personalise your mobile and give it some life and personality.

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Games

Keep your brain sharp and your imagination fired up with a great range of BigPond® Games on your phone. Choose from classic arcade-style games, brain-teasers and educational games, plus the latest action, strategy and adventure challenges.

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Music

Access an extensive catalogue of tracks, albums and videos from BigPond Music. You can browse, preview, then download music to your compatible Next G mobile and enjoy it whenever you like. You can simultaneously download an MP3 copy to your PC and pay only once for content.

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Pics

Spice up your mobile with fun wallpapers – change the background on your phone screen or attach a cool pic to a friend in your phonebook.

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Tones

There are chart toppers, classic hits, unique sounds and video tones. You can also have multiple tones for different friends.

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Videos

Entertain yourself on the go with short-form video clips. Funny, exciting, surprising – there's something for everyone. Download and keep videos on your compatible phone and watch them anytime.

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Caller Tones

Caller Tones replace the standard ring tone people hear when they call your phone with music, sound effects or comedy. Your callers, however, will still hear ringing in the background. Caller Tones are available to anyone with a Telstra mobile phone.

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Things you need to know

Your standard download charges may apply. The content you can access depends on your handset, the network you're connected to and network coverage.

Mobile Foxtel from Telstra

Pick from a range of some of your favourite mobile FOXTEL shows and channels, then watch them on your compatible Next G phone when you're on the move. The monthly subscription to Mobile FOXTEL from Telstra starts at just $12, and it's unmetered, so you can watch without worrying about incurring data charges.

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SMS Delivery Reports

An SMS Delivery Report is sent to your mobile to let you know when your text message has been delivered to your friend, family or colleague's Australian mobile number (or to their network, depending on the carrier, where available).

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An SMS may not arrive straight away for the following reasons:

  • their mobile is turned off or out of range
  • their text message inbox is full and can't store any more until some have been deleted

An SMS Delivery Report won't tell you when the person has read your message, just that it has been successfully delivered. Depending on their carrier, you may receive an SMS Delivery Report when your text message has been successfully delivered to their network, not their mobile. This means you'll receive an SMS Delivery Report even if their mobile is turned off.


Pricing

SMS Delivery Reports are optional and charged at 5c per report when active (GST incl.) If your text message is longer than 160 characters, you may be charged for more than one SMS Delivery Report.

Voice2Text®

Sometimes it's just not convenient to listen to your voice messages. With Voice2Text, you can get your voice messages without dialling into your MessageBank because they will be automatically converted to text and sent to you as an SMS.

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Pricing

Choose the Voice2Text pack that will best suit your needs based on the number of messages you think you may receive per month. You can easily switch packs from one month to the next if your usage patterns change. Voice2Text charges are in addition to your standard MessageBank costs.

Pack Monthly charge Included Voice2Text messages Charges after included message allowance (per message) A good choice if you:
Voice2Text $5 Pack $5 40c Receive 3 messages per week
Voice2Text $10 Pack $10 25 40c Receive more than 3 messages per week
Voice2Text $15 Pack $15 500 40c Receive more than 9 messages per week

Introductory offer

When you first subscribe to a Voice2Text pack, you'll automatically receive your first month usage free1 (including monthly charge and usage charges above the monthly included messages). At the end of the introductory offer you'll automatically move to the monthly Voice2Text pack you have selected.

Find out how easy our Voice2Text service is. Just call 1800 612 199 from your mobile (standard mobile rates apply), leave a voice message and it will be sent to your mobile as a Voice2Text message.
 

Things you need to know

  1. Introductory offer: available once for each customer. Standard MessageBank charges apply to MessageBank usage during the introductory offer period.

Unused included messages expire monthly.

If the voice message is too long to convert into 3 text messages, the text will be truncated and the message will tell you to call 101 if you want to listen to the entire message.

Voice2Text replaces any other voice mail or messaging service you may have, other than MessageBank.

Voice2Text will do its best to convert the caller's message accurately into a text message, but the conversion may not be totally accurate in cases like if the caller's voice or words are unclear.

We may use a third party to assist in the translation of a voice message.

You should receive the text message about 3.5 minutes after the caller leaves the voice message, but sometimes it may take up to 20 minutes.

 

Things you need to know

All trademarks and product names are the property of their respective owners.

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