Maximise your coverage

Like any other mobile network, coverage on the Telstra Mobile Network depends on where you are, the mobile handset, tablet or broadband device you're using and whether it has an external antenna attached.

It's important to understand that different devices have different capabilities and how each device performs depends on network coverage and device type, make and settings. There are some important factors to consider when choosing a mobile device and any accessories:

  • where you'll be using your device – metropolitan areas, regional areas, rural areas or out at sea
  • whether you'll be using it in:
    • handheld mode
    • with a directly coupled car kit and an external antenna or
    • with a patch lead and an external antenna.


Things to know about network coverage

Obstructions such as buildings, vehicles, trees, hills and building materials can all reduce the signal level available for your mobile handset, tablet or mobile broadband device. Just as TV sets sometimes need external antennas to improve reception there are cases where the use of antennas can make a significant difference to the performance of a mobile device.

Handsets recommended to maximise coverage in rural areas

Recommended for rural handheld coverage

When you choose a ‘Blue Tick’ mobile, you can be sure that whether you’re in a regional area, country town or off the beaten track, you’ll experience the best possible coverage on the network without equal. It’s just another way we’re shaping our world around you, wherever you might live.

See our latest range of mobile handsets or visit your local Telstra store for assistance in choosing the best solution for your coverage needs.

Please note: Blue Tick qualification test is currently performed on mobile handsets only.

Telstra Mobile Smart Antenna®

The Telstra Mobile Smart Antenna has been designed to extend indoor coverage for Telstra mobile handsets and mobile broadband devices operating on Telstra’s 850MHz Next G® network. All you need is at least one spot within your office or home where you can make calls. You can then use the Telstra Mobile Smart Antenna to extend that coverage to other areas of the building (e.g. where there is no signal or the existing signal strength is low).

Increased coverage can help you:

  • make voice calls and access mobile broadband in more areas of your home or office
  • enjoy more reliable voice calling in more areas of your home or office
  • experience more consistent mobile broadband data speeds in more areas of your home or office.
Smart Antenna Units

Smart Antenna floor plan


Benefits include:

  • easy installation as there are no network cables or complex settings – just plug into a standard 240V power supply
  • seamless coverage as you move between the extended coverage provided by the Telstra Mobile Smart Antenna and immediately adjoining 850MHz Next G network coverage areas
  • unlike other coverage solutions, the Telstra Mobile Smart Antenna doesn't need a fixed broadband connection
  • extended handset battery life – the Telstra Mobile Smart Antenna can help improve your handset's battery life by reducing the amount of battery it needs to connect to the 850MHz Next G@reg; network.

The Telstra Mobile Smart Antenna is suitable for indoor use, for a family residence or small office. Unlike other mobile repeaters – which may interfere with mobile networks and are illegal to operate – the Telstra Mobile Smart Antenna is designed, tested and authorised for use on Telstra’s 850MHz Next G@reg; network.


To use the Telstra Mobile Smart Antenna, you need to:

  • be in a Telstra 850MHz Next G coverage area and pass our qualification checks
  • have a mobile phone or mobile broadband device that works on Telstra's 850MHz Next G network
  • have an active Telstra mobile or mobile broadband service.

If you would like us to assess whether the Telstra Mobile Smart Antenna can be of benefit to you, contact us on the following numbers:

  • Residential customers call 13 2200 (say ‘coverage’)
  • Business customers call 13 2000 (say ‘coverage’) or contact your account executive.


Please note: Telstra Mobile Smart Antenna operates on the 850MHz Next G part of the Telstra Mobile Network. Telstra Mobile Smart Antenna is not designed to improve Telstra 4G coverage, so if you have a 4G device, you will only experience improved coverage from Telstra Mobile Smart Antenna for:

  • voice calling (provided that your device uses 850MHz Next G for voice calls)
  • mobile data, but only where your device is using Telstra’s 850MHz Next G Mobile Network for its mobile data connection (e.g. if you’re not in a Telstra 4G coverage area or you have configured your device so that it only connects to Telstra’s 850MHz Next G Mobile Network for mobile data).

Car-Kit and Yagi Antennas

A range of external antennas are available that can provide improved coverage for certain mobile devices in areas where coverage is marginal. Even when you are in an area where handheld coverage is possible, an external antenna solution may also improve the performance of your handset or broadband device.

External antennas range in size and types and can improve coverage in the areas noted:

  • Low gain – city and major regional areas (0 – 3 dBi)
  • Medium gain – regional (3 – 5 dBi)
  • High gain – rural and major highways (6.5 – 7.5 dBi).

External antennas are the most effective when mounted in a mobile base station 'line of sight' area or where best signal is received. Depending on location and type of antenna used, this can be near a window, building rooftop, pole or other elevated structure. As with all antennas, the general rule when mounting is the higher the better. After the antenna has been fitted it is connected directly to the mobile device such as a broadband modem.

When using a 'Yagi' directional antenna you need to ensure that it is pointed in the direction of the nearest mobile phone base station to operate effectively.

External antennas can also be used for vehicles when travelling or doing business in rural and remote areas or along stretches of highways where coverage can be marginal. Vehicle external antennas are commonly attached to the handset via a car-kit or a patch-lead where a car-kit is not available.

See your local Telstra store for assistance with picking the best antenna option for you as well as help with installation.

Please note: Depending on device capability and available coverage, external antennas can improve 3G and 4G coverage on the Telstra Mobile Network. Not all external antennas allow direct connection to the handset or broadband device. Antenna accessories are only available for selected handset and broadband models. Please refer to the device manufacturer for specifications or visit a Telstra shop for assistance.

Camping and caravanning

This short video is to help you get the most out of the Telstra Mobile Network if you plan to go camping or caravanning:



Out to sea coverage

Telstra's 850MHz Next G network can typically extend 20 to 70 km out to sea from mobile base stations located near the coast. However, there are many factors like the weather, tides, sea conditions and your antenna installation (type and height above sea level) can significantly influence coverage, data speed and performance. As a result, you must not rely on the Telstra Mobile Network as a primary method of communication at sea.

To assist your mobile services when out to sea, you should use a directly connected external antenna – one that is omni-directional or a specialist marine antenna capable of 'tracking' to the best serving base station. The antenna should be mounted as high as possible on your vessel using marine grade cabling and connections.

In order for a service out to sea to work effectively, line of sight to the terrestrial base station is required. This is influenced by the height of the serving base station, land based obstructions such as trees and buildings, as well as the general topography of the land, which can block signals. Coverage will not be reliable over the horizon from a mobile base station even though it may be usable at times.

We've created a short video to help you maximise your coverage while you're at sea:



LTE Small Cell Trial

Telstra is rolling out Small Cells to regional areas across Australia and bringing these communities up to speed with the 87% of the Australian population already covered by Telstra’s 4G services. We will be starting with a small number of areas, with cells in Victoria and Queensland being switched on before the end of the year, with some more to come online in the New Year.

In some cases, this will be the first time residents will be able to access mobile broadband services, with existing mobile coverage in the area almost non-existent. These would also be areas where it would not be commercially viable to build and maintain a full base station.

And while the 4G technology can’t support voice services in these areas just yet, with Voice over LTE emerging as a commercial solution across our entire 4G footprint at some stage in 2015, customers will ultimately be able to make voice and even video calls using capable devices. However, in the meantime those in corresponding 3G services areas will still be able to make voice calls.

As the first carrier to bring 4G to regional Australia, we are pleased to have the opportunity to extend 4G services to even more regional customers.

The regional areas covered by the trial are listed below. Please enter the region name into the search field of our Coverage Map above for more detail on the coverage areas.

Crows Nest and surrounding region

4G data only service available, no voice service
3G Outdoor
3G Antenna
Crows Nest
Mountain Camp
Upper Pinelands
Cressbrook Creek
Grape Free
The Bluff

Darraweit Guim and surrounding region

4G data only service available, no voice service
3G Outdoor
3G Antenna
Darraweit Guim
Heathcote Junction
Hidden Valley
Kilmore East
Waterford Park
Upper Plenty
Eden Park

Goovigan and surrounding region

4G data only service available, no voice service
3G Outdoor
3G Antenna
Smoky Creek

Maclagan and surrounding region

4G data only service available, no voice service
3G Outdoor
3G Antenna
Bunya Mountains
Highland Plains
Mount Darry
North Maclagan
Rosalie Plains
Upper Cooyar Creek

Moonambel and surrounding region

4G data only service available, no voice service
3G Outdoor
3G Antenna
Natte Yallock
Rathscar West


Navarre and surrounding region

4G data only service available, no voice service
3G Outdoor
3G Antenna
Greens Creek
Joel Joel
Morri Morri
Stuart Mill
Landsborough West
Wattle Creek

Raywood and surrounding region

4G data only service available, no voice service
3G Outdoor
3G Antenna
Campbells Forest


Woolooga and surrounding region

4G data only service available, no voice service
3G Outdoor
3G Antenna
Bells Bridge
Scotchy Pocket Gunalda
Black Snake
Lower Wonga
Fishermans Pocket
Glen Echo
Mary's creek
Scrubby Creek

Yangan and surrounding region

4G data only service available, no voice service
3G Outdoor
3G Antenna
Swan Creek
Mount Stuart
The Hermitage
Upper Freestone
Emu Vale

Data Service Only

At this time, the Small Cell rollout will only provide 4G data services. This means that if customers weren’t able to make a voice call on their mobile before, the roll out won’t change this.

If an area already had mobile voice coverage, then there may be cases where the new data services will be available in more places than the existing voice service. If that happens, customer’s device may indicate that coverage exists, but no voice calls can be made. This includes contacting Triple Zero in case of an emergency.

We will be working with local communities to educate them on the technology, expected coverage and possible voice limitations. We will also be implementing an SMS solution to advise customers when they are travelling through a 4G only area.


We continuously extend and improve our mobile coverage and we want your feedback to help us find network coverage black spots. This is where we indicate there is mobile or mobile broadband coverage but it doesn't perform to expectations (e.g. the line may drop out, the call may have poor reception or there may be little or no reception at all).

Before completing the form, please perform these basic troubleshooting checks so common problems are found and solved without delay.


Report a coverage problem


Things you need to know

All mobile devices have been tested to operate within the coverage contours of the displayed coverage maps. Mobile device coverage depends on where you are, the device you are using and whether it has an external antenna attached.

Customers should be aware that the Telstra mobile coverage maps displayed have been created using tools that predict the likely areas of coverage. Not every particular location within the identified coverage areas has been individually tested for coverage. This means that while the footprint of coverage outlined on the maps is generally accurate, there will be specific areas described as being within a coverage area where a customer's device will not work. This is a common characteristic of wireless systems. For example, coverage could be degraded or not existent in specific locations due to certain physical structures or geographic features or as a result of the device used. Physical structures which may block or inhibit coverage could include basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings. Geographic features which may block or inhibit coverage could include formations such as hills and mountains or even trees.

Customers should also be aware the Telstra mobile coverage maps also may indicate planned coverage expansions of the Telstra mobile network. Coverage planned for the future is based on Telstra's rollout schedule. Telstra reserves the right to modify this schedule without notice, as required from time to time.

Data speeds experienced on Telstra's mobile networks may be affected by network availability, the type and configuration of customer equipment, the performance of external networks (for example the Internet), the signal strength of the device used and other factors such as the type of application.

The offshore coverage shown is only indicative of where a Next G® device may operate. Factors beyond Telstra's control such as the weather, tides, sea conditions and the customer's installation (type and height of antenna above sea level) can significantly influence the actual user experience of coverage, data speed and performance. Public mobile networks must not be relied upon as a primary method of emergency communication at sea.

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