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Service and Equipment faults
| Enquiry type | Phone number | Outside Australia |
|---|---|---|
| Home Phone Faults and Repairs | 13 2203 | |
| Post-paid Service Faults and Repairs | 125 1111 | +61 2 9242 0570 |
| Pre-Paid Mobile Faults | From a Telstra Pre-Paid: 125 8888 From any phone: 125 8880 If you are calling from a Non Telstra phone and cannot connect on this number, call 13 2200 and when prompted say “Prepaid”. | |
| BigPond® Technical Support | 133 933 (24 hours, 7 days) | +61 2 9242 0570 |
| Foxtel from Telstra Service and Equipment Faults | 131 999 | |
| Payphone Damages or Faults | 180 22442 | |
| Report damages to Telstra Infrastructure (pits, pillars, underground cables and overhead wires) | 13 22032 | |
| National Broadband Network | 1800 TFIBRE (1800 834 273) | |
| Accounts & Payments Connections & Disconnections Faults & Repairs | 13 2200 | +61 2 9242 0570 |
Things you need to know
- Calls to this number from either a Telstra fixed or Telstra mobile phone will incur a flat fee of 25c
- Free call from Telstra Operated Payphone
Multicultural call centres
If you would prefer to speak to a Telstra Customer Service Representative in a language other than English, call the following numbers:
| Language | Phone number |
|---|---|
Arabic  | 1800 726 001 |
Cantonese  | 1800 677 008 |
Greek  | 1800 189 129 |
Indonesian  | 1800 429 432 |
Italian  | 1800 649 013 |
Korean  | 1800 773 421 |
Mandarin  | 1800 678 876 |
Spanish  | 1800 726 002 |
Vietnamese  | 1800 644 500 |
The Department of Immigration and Multicultural Affairs provides a Translating and Interpreting Service (TIS) for non-English speakers.
If another language is required you can call TIS on 13 14 50 and request to be connected to Telstra on 1800 199 458.
Directory assistance
| Site | Phone number |
|---|---|
| Yellow Pages® | 13 2378 |
| White Pages® | 1800 810 2111 |
| Telstra Directory Assistance | 1223 |
| International Directory Assistance | 1225 |
| International number faults | 1221 |
| Call Connect | 12456 |
| 1234 | 1234 |
Things you need to know
- A free call from most fixed phones.