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Service and Equipment faults

Enquiry type Phone number Outside Australia
Home Phone Faults and Repairs 13 2203  
Post-paid Service Faults and Repairs 125 1111  +61 2 9242 0570
Pre-Paid Mobile Faults From a Telstra Pre-Paid: 125 8888

From any phone: 125 8880

If you are calling from a Non Telstra phone
and cannot connect on this number, call
13 2200 and when prompted say “Prepaid”.
 
BigPond® Technical Support  133 933 (24 hours, 7 days)  +61 2 9242 0570
Foxtel from Telstra Service and Equipment Faults  131 999  
Payphone Damages or Faults  180 22442  
Report damages to Telstra Infrastructure
(pits, pillars, underground cables and overhead wires)
 13 22032  
National Broadband Network  1800 TFIBRE (1800 834 273)  
Accounts & Payments
Connections & Disconnections
Faults & Repairs
13 2200   +61 2 9242 0570

 

Things you need to know

  1. Calls to this number from either a Telstra fixed or Telstra mobile phone will incur a flat fee of 25c
  2. Free call from Telstra Operated Payphone

Multicultural call centres

If you would prefer to speak to a Telstra Customer Service Representative in a language other than English, call the following numbers:

Language Phone number
Arabic   1800 726 001
Cantonese   1800 677 008
Greek   1800 189 129
Indonesian   1800 429 432
Italian   1800 649 013
Korean   1800 773 421
Mandarin   1800 678 876
Spanish   1800 726 002
Vietnamese   1800 644 500

The Department of Immigration and Multicultural Affairs provides a Translating and Interpreting Service (TIS) for non-English speakers.

If another language is required you can call TIS on 13 14 50 and request to be connected to Telstra on 1800 199 458.

Directory assistance

Site Phone number
Yellow Pages® 13 2378
White Pages® 1800 810 2111
Telstra Directory Assistance 1223
International Directory Assistance 1225
International number faults 1221
Call Connect 12456
1234 1234

Things you need to know

  1. A free call from most fixed phones.
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