Report damages to Telstra equipment

If you've spotted damaged equipment including pits, pillars, cabinets, underground cables, overhead cables, elevated joints and manhole covers the preferred method of reporting is via:

Snap Send Solve APP

This will allow you to direct your enquiry to all relevant authorities including Telstra. This can be downloaded at either Google Play or the Apple Store or you can submit your enquiry online.

Alternatively you can continue with providing details in the damages form below or by calling 13 22 03 for Telstra Equipment Damage

Or report a payphone that has a fault or needs attention.

If you think damage to our equipment might be a danger to yourself or the community, Call 13 22 03 immediately, and say 'report damages' if:

Someone's been injured by an accident involving our equipment
There's been an accident that's damaged other property involving our equipment
A fault with our equipment poses an immediate danger to the public
Overhead wires are down or damaged
You've previously reported the damage and it appears not to have been actioned
Your Telstra home phone line has stopped working

Equipment damage

All fields are mandatory unless marked as optional.

Select the type of equipment you'd like to report damage to

Required field.

Which parts of the cable are cut?

Required field.

What colour is the cable?

Required field.

Thank you for using this service.

A green cable indicates this is owned by NBN Co. Please report the damage to NBN Co via the Snap Send Solve App or the NBN Co Website

Approximately what size is the cable?

Required field.

Was the cable and/or outer casing cut by you, your business or organisation?

Required field.

Was a plan obtained from Dial Before You Dig?

Required field.

Enter the Dial Before You Dig reference number

Please enter the Dial Before You Dig reference number Invalid field.

Approximately what size is the cable?

Required field.

Was the cable and/or outer casing cut by you, your business or organisation?

Required field.

Was a plan obtained from Dial Before You Dig?

Required field.

Enter the Dial Before You Dig reference number

Please enter the Dial Before You Dig reference number Invalid field.

Approximately what size is the cable?

Required field.

Was the cable and/or outer casing cut by you, your business or organisation?

Required field.

Was a plan obtained from Dial Before You Dig?

Required field.

Enter the Dial Before You Dig reference number

Please enter the Dial Before You Dig reference number Invalid field.

Has the manhole cover been removed?

Required field.

Thank you for using this service.

A missing cover may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to address the problem in a timely manner.

Is the cable hanging low or on the ground?

Required field.

Does the cable cross a road? Required field.

Yes

Thank you for using this service.

A low cable across a road may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to address the problem in a timely manner.

Thank you for using this service.

A cable on the ground may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to address the problem in a timely manner.

Thank you for using this service.

A green cable or nbn inprinted pit lid indicates this is owned by nbn™. Please report the damage to NBN Co via the Snap Send Solve App or the nbn™ Website.

Thank you for using this service.

A green cable or nbn inprinted pit lid indicates this is owned by nbn™. Please report the damage to NBN Co via the Snap Send Solve App or the nbn™ Website.

What type of damage is it?

Required field.

Has the pillar cover been removed?

Required field.

Thank you for using this service.

A missing cover may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to address the problem in a timely manner.

Is the pit cover damaged or removed?

Required field.

Thank you for using this service.

A removed cover may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to address the problem in a timely manner.

Damage details

Enter your details

Given name/s

Please enter the given name Invalid field.

Family name

Please enter the family name Invalid field.

Contact number eg. 039555XXXX or 0402XXXXXX (no spaces)

Please provide your contact number Invalid entry. Contact number must be at least 6 digits.

Email address

Please enter the email address Invalid field.

What is the street address of the damaged equipment?

Street address

Please provide the street address Invalid field.

Suburb/Town

Please enter the suburb/town Invalid field.

State/Territory

Required field.

Postcode

Please enter the postcode Invalid length. Postcode must be 4 digits long.

Responsible party

Do you know who caused the damage? (optional)

Was the damager an individual or business?

Required field.

Please provide the responsible party's details

Given name/s (optional)

Invalid field.

Family name (optional)

Invalid field.

Contact number (optional)

Invalid entry. Contact number must be at least 6 digits.

Please provide the Business/Company details

Business / Company (optional)

Invalid field.

ABN/ACN (optional)

Please enter the correct ABN/ACN

Site contact name (optional)

Invalid field.

Contact number (optional)

Invalid entry. Contact number must be at least 6 digits.

Damage details

What caused the damage? (optional)

Invalid field

Approximately what day did the damage occur? (optional) Please enter date in dd/mm/yyyy

Are you aware of any Telstra services that may have been affected? (optional)

Have you spoken to Police? (optional)

Police station (optional)

Invalid field.

Police officer name (optional)

Invalid field.

Police reference number (optional)

Invalid field.

Additional information

Is there anything else we should know? (optional)

Invalid field

Add photo(s) (optional)

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