MessageBank Service

Use this form to add or remove your MessageBank service.

  • Navigate to the Services tab and select your service
  • Tap the three dots on the top corner of your screen, then select Manage your MessageBank
  • Toggle on or off your MessageBank. To manage your greeting or access your messages, dial 101 from your handset.

This form is not available for Customers on Upfront Plans - Manage your MessageBank using My Telstra.


Customers connected to the nbn or Digital Office Technology (DOT)

  • If you're connected to the nbn, dial *99# to turn on MessageBank or #99# to turn off MessageBank. There's no monthly cost. Dial 101 from your handset to access messages.
  • If you're on Digital Office Technology (DOT), dial 101 from your phone and follow the prompts.

For more information on managing your MessageBank and Call Forwarding options, visit Help & Support.

All fields are required unless specified (optional)

Messagebank changes

Are you the authorised account holder? Required field. Required field.

You need be the authorised account holder to make changes

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What would you like us to do? Required field. Required field.

By default, your phone rings for 15 seconds before diverting a call to Messagebank. You can change using increments of 5 seconds (up to 30 seconds).

To extend the ring time

  1. **61*101**(number of seconds: 15, 20, 25 or 30)#
  2. Then press the call/send button


For information on MessageBank, visit our MessageBank Support Page.

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Once submitted, Messagebank will be removed from your service within 24 hours and we will send confirmation.

 

The Message to Text notification service will ensure you always receive a text message to notify you when you have missed a call.

Do you want to receive the free message to text service on your mobile? Required field. Required field.

Once activated, you will receive a message to Text SMS when you miss a call.

All messaging products will be removed from your Mobile Phone service.

We have a range of message bank products available for your Mobile Phone. Required field. Required field.

With MessageBank, you can receive calls when your phone is unattended, busy, out of range or has a flat battery. You'll receive MessageBank Standard when you activate your Telstra mobile service.

Features MessageBank
Message storage 60 x 5 min messages
Saves unplayed messages       14 days
Saves played messages       7 days
Message retrieval rate If you are on a plan: 30c per 30 secs (or part thereof If you are on pre-paid: please refer to the Critical Information Summary for pricing
Monthly access fee $0
Call forwarding No change

You can also use MessageBank while travelling, as you would in Australia. For detailed information download the Telstra International Roaming Pocket Guide. MessageBank roaming rates apply.

Things you need to know
Standard carrier rates apply to retrieve messages from a phone other than the nominated service. The message retrieval rate for Telstra Pre-Paid services depends on the pre-paid offer. Please see the Critical Information Summary for pricing.

I have read and understand the Critical Information Summary documents, and accept Customer Terms.

It can take up to 24 hours to activate your Messagebank service. We will send you confirmation once the service is active.

For more information on your message bank service, visit our Messagebank Support Page.

MessageBank Plus offers Apple iPhone customers an easier way to check their voice messages within Australia - without the hassle of dialling 101. With a simple user-friendly interface, you can review your voice messages at your convenience and in any order you choose.

Pricing: $5 per month
There is no charge to you to receive the SMS if the caller leaves a message. The caller will be charged standard call rates. Standard SMS or call rates apply if you reply to the SMS or call back.

I have read and understand the Critical Information Summary documents, and accept Customer Terms.

It can take up to 24 hours to activate your Messagebank service. We will send you confirmation once the service is active.

For more information on your message bank service, visit our Messagebank Support Page.

With Message2txt, callers who can't get through to you can leave a 10-second message that is converted to text and sent to you as an SMS.

Pricing
There is no charge to you to receive the SMS if the caller leaves a message. The caller will be charged standard call rates. Standard SMS or call rates apply if you reply to the SMS or call back.

Things you need to know
The Message2txt service will do its best to convert the caller's message accurately into a text message, but the conversion may not bet otally accurate if the caller's voice or words are unclear. We may use a third party to assist in the translation of a voice message. The text message should take about 3.5 minutes to arrive after the caller leaves the voice message, but in some instances may take up to 20 minutes. The caller's voice message is not stored and is unable to be retrieved.

I have read and understand the Critical Information Summary documents, and accept Customer Terms.

It can take up to 24 hours to activate your Messagebank service. We will send you confirmation once the service is active.

For more information on your message bank service, visit our Messagebank Support Page.

If you already know your Message bank PIN, you can change your PIN by calling 101. If you do not know your Messagebank PIN we can reset your it to the default settings.

Do you want to reset your Messagebank PIN to the default setting? Required field. Required field.

To change your Messagebank PIN:

  1. Dial 101 to call MessageBank
  2. Press 3 for Mailbox set-up
  3. Press 3 for PIN
  4. Enter your new 6 digit PIN and press #
  5. Hang up

For more information, visit our Messagebank Support Page.

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Once submitted, we will reset your message bank PIN within 24 hours. The default PIN will be 41967.

We will send you confirmation once your PIN has been reset. You can then change your PIN by calling 101 from your phone.

For more information on how to setup Messagebank, visit our Messagebank Support Page.

Your details

Please provide your given name Invalid field.

Please provide your family name Invalid field.

Please enter date in dd/mm/yyyy
Is this a Personal or Business Account? Required field. Required field.
This is an 11-digit number.

Please enter your ABN number Invalid number. The ABN entered is not recognised.

What type of service is this for? Required field. Required field.
Include area code.

Please enter your landline number Invalid entry. Home phone number must begin with area code and be 10 digits.

Please enter your mobile number Invalid entry. Mobile number must begin with '04' and be 10 digits.

Contact information

When the changes are complete, how can we let you know? Required field. Required field.

Please enter your mobile number Invalid entry. Mobile number must begin with '04' and be 10 digits.

Please enter your email address Invalid entry. Email must be in the format of "user@example.com".

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