Our Customer Terms

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Home and Family Terms

Home and Family Terms

Our Customer Terms sets out our standard customer terms. To understand your rights and obligations, you should read both the General Terms and the section that relates to your service or solution. You can view the General Terms in either PDF format (PDF, 199kB) or Word format (DOC, 241kB).

Under telecommunications legislation, you and we must comply with these terms unless we have agreed differently.

Related Documents

Important Warranty Information (PDF, 64KB)
Things You Need to Know About Telstra Services - Your Rights and Obligations (PDF, 840kB)
Recent Changes / Detrimental Effects Advertisements

Please note: It takes up to 48 hours for amendments to the Customer Terms to be uploaded to this site.

Useful Links

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