Telstra Digital Business

Free intra-account calls

You and your staff will enjoy free voice calls in Australia between any phones listed on your Telstra Digital Business account. This includes your fixed and mobile phones.

Shared data and voice call allowances

Pooling your data and voice call allowances gives you the best chance of using it all and not letting it go to waste. This offer excludes unlimited allowances.

Broadband backup

The Telstra Next G® network has your back. If there’s ever a fixed broadband outage your data connection is automatically switched to our mobile network.

Sophisticated voicemail

Directing your voicemail to your mobile or fixed line is the smartest way to stay connected to your contacts when you can’t be in contact. Receive voicemail via email, or have SMS messages sent to your mobile phone. There’s also free MessageBank® diversion and retrieval within Australia.

Microsoft® Exchange Online

We’ve partnered with Microsoft to streamline your day-to-day business communications. You can synchronise everyone’s calendars in real time across all screens, including smart phones.

Domain registration

We’ll set up a web address specifically for your company, together with business email addresses. This customised email address will give your business the professional face it deserves.

Reliable technology and expert support

The Telstra Next G® network and our high-speed ADSL2+ broadband are the most advanced and reliable solutions available. And if anything does go wrong, we’ll provide you with expert support.

First you need a Core Plan plus equipment

Your Telstra Digital Business bundle starts with a Core Plan. This gives you a main telephone line and an internet service.

Each Core Plan comes with:

• High-speed broadband internet
• A digital fixed line service with unlimited standard voice calls to most Australian numbers (local, national and mobiles)

Each Digital Business bundle requires equipment. This includes:

• A digital phone handset
• A broadband modem/router (Wi-Fi enabled). It also comes with a couple of 'analogue' ports so you can plug in faxes / EFTPOS etc.

In most cases an additional monthly charge is added to your plan to pay for the equipment's rental. This way the equipment can be easily updated when new technologies emerge.

Next you need a User Plan

In addition to the Core Plan, you need to choose a User Plan that works best for your business. The two work hand-in-hand. There are four User Plans to choose from depending on how you and your staff work. Choose one, or a combination. It's completely up to you.

Office Plans – for those who mainly work in a fixed location
Mobile Plans – for those who mainly work on the move and need to be mobile
Unified Plans – for those who work both in the office and on the move
Mobile Broadband Plans – for those who want to share their voice and data across their business

The advanced things you get

• Ringing options – when a call comes in, your service can be set to make several phones ring all at once or in a specific order
• A static IP address
• A web domain name
• Remote working VPN software

A single Telstra Digital Business line can accommodate a maximum of three digital voice calls at the same time, whether they are calls you receive, or calls you make.

You can choose from three Core Plans. Each is subject to a minimum term of 24 months and comes with a monthly data allowance, which you use for both your internet access and your telephone calls. Any data you don’t use expires each month.

Each Core Plan comes with a:

• Broadband service
• Static IP address
• Digital voice service
• Domain name and a Microsoft® Email service (which you’ll get if you allow us to host your domain name)
• Remote working software (VPN)

You then add the required equipment

• Digital Phone (wired IP voice handset)
• Broadband modem router

A few other things you need to know

• A single Telstra Digital Business® line can accommodate a maximum of three digital voice calls at the same time, whether they are calls you receive, or calls you make.
• The Telstra Digital Business® modem / router can also connect most dial-up EFTPOS or fax machines for an additional monthly fee.

See if you are eligible to receive Welcome Credits

Welcome Credits

Are you currently with another broadband provider? Move your services to us, take up a Telstra Digital Business® bundle and you’ll receive a welcome credit. Welcome credits are only available to those who have not had a fixed broadband service with us in the three months prior to taking up a Core Plan for a 24 month term.

If your mobiles and fixed lines are also with another provider, please speak to us about the welcome credits when porting your phone numbers to Digital Business.

View Core Plan devices

Once you’ve selected your Core Plan, the next thing you need to do is choose from our User Plans. These include:

Office Plans – for those who mainly work in a fixed location
Mobile Plans – for those who mainly work on the move and need to be mobile
Unified Plans – for those who work both in the office and on the move
Mobile Broadband Plans – for those who want to share their voice and data across their business

The maximum number of additional Office and Unified Plans, EFTPOS and fax Lines that may be collectively connected to the Core Plan is seven. Please speak to a Telstra Business Consultant to customise your requirements.

You and your staff will enjoy free voice calls in Australia between any phones listed on your Telstra Digital Business account. This includes your fixed and mobile phones.

• Office Plans

  Office Plans are ideal for small businesses, home businesses and retailers. They’re perfect for those who mainly stay in one spot. Office Plans start from as little as $35 a month for 24 months (Minimum cost is $840). With each Office Plan you get access to CommPilot, a call management tool, and free MessageBank® diversion and retrieval within Australia.

  Office Plan	Casual Plan	35 Plan	50 Plan	75 Plan
  Monthly Fee (excluding hardware)	$35	$35	$50	$75
  Plan term	Monthly	24 months	24 months	24 months
  Included national calls to standard Australian numbers	$15	$35	$50	Unlimited
  Included national calls to international numbers	No	No	No	$50
  Calls to most landlines in Australia (charged per call)	30¢	30¢	Included	Included
  Calls to Telstra mobiles in Australia (per minute and charged per second)	30¢	30¢	Included	Included
  Call connection fee	30¢	30¢	Included	Included
  Calls to non Telstra mobiles in Australia (per minute and charged per second)	30¢	30¢	30¢	Included
  Call connection fee	30¢	30¢	30¢	Included
  Share included calls with fixed and mobile services on your Digital Business account	Yes	Yes	Yes	No
  All other calls including international calls	BusinessLine Choice Rates
  Hardware plan with SPA502G IP phone	$120 upfront	$5/mth
  Hardware plan with SPA504G IP phone	$240 upfront	$10/mth

  View Office Plan devices

  ® Registered trade mark of Telstra Corporation Limited. ABN 33 051 775 556

• Mobile Plans

  If you’re a tradesman, sub-contractor, freelancer, or simply operate your business from a number of locations, then one of our Mobile Plans will suit you best. You can bring your own mobile phone or pick from a selection of smart phones including an Apple iPhone on a Hardware Purchase Plan. Mobile Plans cost as little as $35 a month for 24 months (Minimum cost is $840), and you can enjoy free voice calls within Australia to others on the same Digital Business account.

  Mobile Plan	Casual Plan	35 Plan	50 Plan	100 Plan
  Monthly Fee (excluding handset)	$35	$35	$50	$100
  Plan term	Monthly	24 months	24 months	24 months
  Included national calls to standard Australian numbers	$15	$35	$50	Unlimited
  Included national calls to international numbers	No	No	No	$50
  Mobile data allowance to use in Australia	150MB	600MB	1GB	3GB
  Excess Usage	15¢ per MB (charged per kb or part thereof)
  Monthly Excess Usage Cap	$500
  Calls to Telstra mobiles in Australia (per minute and charged per second)	30¢	30¢	Included	Included
  Call connection fee	30¢	30¢	Included	Included
  Calls to non Telstra mobiles in Australia (per minute and charged per second)	30¢	30¢	30¢	Included
  Call connection fee	30¢	30¢	30¢	Included
  MessageBank® diversion and retrieval	Free in Australia
  Share included calls with Digital Business fixed and mobile services	Yes	Yes	Yes	No
  Share mobile data allowance with your Digital Business mobile services	Yes
  All other calls including calls to international numbers and calls made while roaming overseas	Mobile Advantage Rates

  View Mobile Plan devices

  Things you need to know
  Any of your included allowances that you don’t use expire each month.
  You can bring your own Next G® compatible handset, buy one outright or, if you take up a Mobile Plan with a 24-month term, pay it off over 24 months with a Hardware Purchase Plan. Some features of the Mobile Plan may not be available if your handset does not have Microsoft® ActiveSync capability.
  ® and ™ Apple is a trade mark of Apple Inc., registered in the US and other countries. iPhone is a trade mark of Apple, Inc.
  ® Microsoft and Windows are trade marks of the Microsoft group of companies.
  ™ and ® are trade marks and registered trade marks of Telstra Corporation ABN 33 051 775 556.

• Unified Plans

  Unified Plans are for employees that operate from both fixed and different locations, as well as after hours. They’re basically an Office Plan and Mobile Plan put together with one email inbox, plus an integrated voicemail messaging service so you never miss a call. Choose from two digital desk phones and a selection of smart phones, including an Apple® iPhone™. Unified Plans are only available on a 24 month contract.

  Unified Plan	70 Plan	100 Plan	165 Plan
  Monthly Fee (excluding handset)	$70	$100	$165
  Plan term	24 months	24 months	24 months
  Calls to standard Australian numbers from your deskphone	$35	$50	Unlimited
  Included national calls to standard Australian numbers from your Mobile	$35	$50	Unlimited
  Mobile data allowance to use in Australia	600MB	1GB	3GB
  Excess Usage	15¢ per MB (charged per kb or part thereof)
  Monthly Excess Usage Cap	$500
  Hardware plan with SPA502G IP phone	$5/mth
  Hardware plan with SPA504G IP phone	$10/mth

  View Unified Plan devices

  Things you need to know
  ® and ™ Apple is a trade mark of Apple Inc., registered in the US and other countries. iPhone is a trade mark of Apple, Inc.
  ® Microsoft and Windows are trade marks of the Microsoft group of companies.
  ® registered trade mark of Telstra Corporation Limited. ABN 33 051 775 556

• Mobile Broadband Plans

  If you’re away from the office a lot and need to get online, a Mobile Broadband Plan is a must-have. Powered by the Telstra Next G® network, it provides your business with high-speed internet access.

  When you add a Mobile Broadband Plan to your Digital Business bundle, every employee can share your data allowance.

  You can also add these plans to a 3G enabled device, such as our Telstra Ultimate® USB Modem, or the latest tablet, such as a Motorola XOOM™.

  A maximum of five Mobile Broadband Plans can be added to each Core Plan.

  TMB Plan	Casual Plan	4GB Plan	10GB Plan	15GB Plan
  Monthly Fee (excluding handset)	$30	$35	$50	$75
  Plan term	Monthly	24 months	24 months	24 months
  Monthly data allowance to use in Australia	2GB	4GB	10GB	15GB
  Excess data fee(charged per kb or part thereof)	15¢
  Monthly Excess Usage Cap	$500

  View Mobile Broadband Plan devices

  Things you need to know
  ® registered trade mark of Telstra Corporation Limited. ABN 33 051 775 556 

• Core plan devices

  List of IP devices to be used with Telstra Digital® Business:

  Digital Phones

  Cisco IP SPA 502G
  A Digital Business Phone with that can work just like a normal phone, but also takes advantage of the customisable extra features IP telephony offers.

  Highlights

  • Full-featured business grade High Definition Digital telephone supporting Power over Ethernet (PoE)
  • Backlit LCD display (128 x 64) for ease of use and on-screen applications
  • Ethernet ports for connecting to the internet and your computer, reducing cabling costs
  • Manage calls from your computer
  • High Definition voice clarity and enhanced speaker quality
  • Easy installation with highly secure remote provisioning and web-based configuration

  Cisco IP SPA 504G
  4-line Digital Business Phone that takes advantage of the extra features IP telephony offers, and canalso represent up to 4 independent phone numbers.

  Highlights

  • Full-featured 4-line business grade High Definition Digital telephone supporting Power over Ethernet (PoE)
  • Backlit LCD display (128 x 64) for ease of use and on-screen applications
  • Ethernet ports for connecting to the internet and your computer, reducing cabling costs
  • Manage calls from your computer
  • High Definition voice clarity and enhanced speaker quality
  • Easy installation with highly secure remote provisioning and web-based configuration

  Router

  Cisco Router (SRP527W)
  A cost-effective modem router designed to support a wireless local area network (802.11n), at least 4 Digital Desk Phones, EFTPOS, Fax and Broadband Back-up.
   

• Office plan devices

  Cisco IP Phone SPA 502G – see description in Core plan device link above
  Cisco IP Phone SPA 504G – see description in Core plan device link above

• Mobile broadband devices

  List of devices available with Mobile Broadband plan for Digital Business:

  Telstra Ultimate USB Modem (312 model)
  Connect to Australia’s fastest mobile broadband internet using Telstra’s 4G USB Modem.

  Highlights

  • Forget about wires and cables
  • Fast download and upload speeds with Australia's fastest national mobile broadband network
  • Connect in more places in Australia. Telstra’s mobile broadband network covers over 2 million square kilometres and is more than twice as large as any other 3G network in Australia
  • Catch-up on your emails while travelling; connect securely to your office network using the secure VPN network included in your Telstra Digital Business service

  Specifications table

  Device	Telstra 4G USB Modem
  Typical speeds	up to 20Mbps1
  Compatible O/S	MAC or Windows
  Supports Virtual Private Network	Yes
  Manufacturer Warranty	24 mths
  International Roaming on partner 3G networks	Yes
  Automatic Software installation	Yes
  Dimensions	64 x 50 x 9.5mm, 55g

  Motorola Xoom™
  The Motorola XOOM will help drive efficiency through your business by giving you a mobile gateway to what you need to run your business on the move.

  Specifications table

  Device	Motorola XOOM
  Screen	10.1" Capacitive touch Resolution: 1280 x 800 HD
  Operating System	Android™ 3.0 Honeycomb
  Processor	1Ghz Dual Core with 1GB RAM
  Memory	32GB
  Camera	Front: 5MP Camera (HD 720P Video) Rear: 2MP
  Wi-Fi Hotspot Function	Yes
  Video Output	1080P HD
  Adobe® Flash Ready	Yes
  Calendar	Yes
  Email	Yes
  Input	Micro USB, HDMI Out
  Connectivity	3G, Wi-Fi (802.11 a/b/g/n)
  Weight	730g

• Additional devices

  List of devices also available for Digital Business:

  Integrated Access Device

  LINKSYS SPA2102 2-Port Adapter
  The Integrated Access Device allows you to connect 2 additional analogue devices to the CISCO SRP527W Modem Router. This means you can connect up to 4 analogue devices, including cordless phones, fax machines and EFTPOS terminals.

  Highlights
  Protect your investment. Continue to use existing analogue communication devices on your broadband internet Voice over IP service. Easy to install, and simple to use, the Linksys Cisco® SPA2102 Adapter connects a standard analogue telephone, fax machine or EFTPOS machine to your broadband internet service.

  The Linksys Cisco® SPA2102 Adapter includes:

  • Two standard phone ports for your existing analogue fax machines, EFTPOS machines, or analogue phones with independent phone numbers
  • High-quality, clear-sounding voice service using advanced quality-of-service capability
  • Compatible with common telephone features, such as caller ID, call waiting, call forwarding, and voicemail

This section is designed to assist you with setting up and using your Telstra Digital Business® Service.

Access your online tools
Digital Business is supported by a number of online tools. Each tool will require a username and password for login, which is included in your Configuration Summary email.

The tools include:

Online Bill
Microsoft Online Services - Email Account
Microsoft Online Services - Administration Portal
T-Suite
Manage your Digital Phone (CommPilot)
Manage Business Broadband (CustData)
My Data Usage Meter

Digital Business User Guides
There are a number of user guides to assist you with setting up your Digital Business Service.

• View user guides

  Digital Business user guides

  The following user guides will help you set up your service, make changes to it and troubleshoot any problems you are experiencing (you’ll need Adobe Reader to view these documents).

  Telstra Digital Business® User Guide (PDF, 3.67MB)
  Telstra Digital Business® CommPilot User Guide (PDF, 1.7MB)
  Telstra Digital Business® CommPilot Administrator Guide (PDF, 3.94MB)
  T-Suite® Management Console Start Guide (PDF, 1.7MB)
  T-Suite Domains Start Guide (PDF, 1MB)
  Microsoft Online Services Start Guide (PDF, 1.2MB)
  Exchange Online Mobile Set Up for iPhone (PDF, 348kB)

Installing Digital Business for the first time?
If you are installing Digital Business for the first time, your Welcome Kit includes everything you need to get started. Keep this information safe, as you’ll need it to set up and modify your services.