Moving Home

  1. Personal Details
  2. Contact Details
  3. New address details
  4. ID & Credit Check
  5. Connection & disconnection
  6. Accounts & services

Personal Details

Required fields *

Please note that Pensioner discounts are not available on Telstra Home Bundles.
Priority Assistance® is a free service designed to help customers who have (or are living with someone who has) a diagnosed life-threatening medical condition, and whose life my be at risk without access to a fully-operational phone service.

Contact details

We'll review your application and complete the order. Please provide your phone number and email address in the instance we need to contact you.

Including area code

New address details

Where would you like your services moved to?

Previous Address

Please enter your previous address details.

Years     Months

Employment Details

To assess your application we may conduct a credit check and consider your application information and history with us, and may need to verify your identifying information with the document issuer or record holder. We may also give your information to credit reporting bodies to obtain credit reporting information.

You'll find important information about credit reporting and how we manage it at telstra.com/privacy/credit which we can also send to you if requested. It includes information about the bodies we deal with, the information about you we share with them (including unpaid debts) and details about how they disclose and manage that information. It also tells you about the rights you have in relation to your credit reporting information.

By proceeding with this application, you agree to us conducting a credit check and to your identifying information being checked with the Issuer or Official Record Holder.

Years     Months

Select your installation time

Choose your top three preferences for an appointment between 1 and 60 days from today.

Accounts and Services

Select the following services that you'd like to connect at your new home:

Or connect the following single services:

Would you like your number published in the directories?

As part of the service, your name, address and telephone number will be published in the printed and online White Pages directories and available from Directory Assistance.

What is Silent Line? - Silent Line is Telstra's private number service. Having a Silent Line prevents your name, address and telephone number from being published in the printed and online White Pages directories, and from being available through Directory Assistance. Your phone number is blocked, so that when you call others they won't be able to see your number.

Silent Line will not block all telemarketing or unwanted calls. Find out more

Reducing unwanted or telemarketing calls

If you require ways to minimise unwanted telemarketing calls, here are some suggestions:

  • activate Calling Number Display – see who's calling you, before you answer
  • register on the Do Not Call Register – charity, government bodies and research companies may still call you
  • Telstra's Call Guardian 301 Handset – blocks unwanted calls (Calling Number Display also recommended)
  • remove your number from any marketing databases you may be listed on.

Your Move service



Fees and charges

Connection fees and charges will vary depending on which products and services you choose, and whether you are eligible for the moves service you have selected. Ongoing fees will apply depending on which plans or bundle you select. Your request will be submitted to one of our moving home specialists, who will confirm the charges for your move.

View Fees and Charges


Fees, charges and terms

Connection fees will vary depending on which products and services you choose, and whether you are eligible for the move services you have selected. Ongoing fees will apply depending on which plans or bundle you select. Your request will be submitted to one of our moving home specialists, who will confirm the charges for your move. In the meantime, please review the terms and conditions and the fees and charges.

View Fees and Charges
View Terms and Conditions

We'll email your bill to the email address you have provided. Please advise our consultants if you prefer to receive your bill in the mail or to advise a different email address.

Additional Information/Comments: (Maximum characters: 2000)

Promotions

What's Next?

Your request will be submitted to one of our Moving Home specialists. If required, they will be in contact to let you know your new home phone number, your installation dates and any other details you need to know. The specialist will also confirm the charges for your move, as those charges depend on which services you choose or require and whether you are eligible for the move service you've selected. In the meantime, take a moment to review our terms and conditions before submitting your move request.

Privacy

Our Privacy Statement sets out how your personal information is collected, used and disclosed.

Thanks for applying for these services with Telstra

By submitting this request I understand Telstra will call me to complete the order.