You must be the authorised representative of this account to make these changes.
Things you need to know
The use of the Self Service is specifically subject to the terms and conditions in this clause.
1.1 Nature of Service
(1) Self Service allows you to request changes to your Telstra service, such as activation of call barring and international roaming and changes to your billing address, using the "Change my service" function on the Telstra Business Portal ("Change my service request").
1.2 Processing Change my service requests
(1) Changes to your service will take effect when your Change my service request is processed by us, unless we notify you otherwise or unless otherwise specified below.
(2) We will aim to process requests to activate call barring and international roaming within 48 hours of receipt but do not promise to do so.
1.3 Terms and conditions for specific Change my service requests
Phone Features requests are subject to the specific terms and conditions set out below.
(1) The terms and conditions that apply to Phone Features are set out in Part H - Managing Calls section of Our Customer Terms. You can view these at