How trade-in works

To be eligible for the trade-in program, you must be a Telstra consumer or small business customer aged 18+, and have a post-paid service with us. Devices on Telstra Mobile Lease Plans are ineligible for trade-in.

  1. Sign in to My Telstra

    To access our trade-in portal, sign in to My Telstra using your Telstra ID .
  2. Get a quote

    In My Telstra, go to the 'Services' tab, then select the mobile number of your preferred account. Scroll down and select 'Got an old device?'
  3. Send your old phone

    Complete the assessment to see if your device is eligible. You'll receive instructions on how to send your device via an Australia Post outlet.
  4. Receive your credit

    If your device is accepted for trade-in, we'll apply your credit to your bill within two billing cycles, or onto your bank account or credit or debit card for your AutoPay arrangement with us within 30 days, if you’re on one of our upfront mobile or data plans.

Review estimated trade-in values

Our trade-in partner, Kingfisher, only accepts trade-in requests for devices from the following manufacturers

Our trade-in partner, Kingfisher, only accept trade-in requests for the below models. To find your iPhone model name and storage amount, go to "Settings" > "General" > "About". The estimated amount of Telstra credit you may receive from Kingfisher when trading in a device depends on the device's condition.

Model Good working order value Damaged value
iPhone 12 Pro Max 512GB up to $1050 up to $550
iPhone 12 Pro 512GB up to $950 up to $500
iPhone 12 Pro Max 256GB up to $950 up to $500
iPhone 12 Pro 256GB up to $900 up to $450
iPhone 12 Pro Max 128GB up to $850 up to $450
iPhone 12 Pro 128GB up to $825 up to $425
iPhone 12 256GB up to $725 up to $375
iPhone 11 Pro Max 512GB up to $700 up to $350
iPhone 11 Pro 512GB up to $650 up to $325
iPhone 12 128GB up to $650 up to $325
iPhone 11 Pro Max 256GB up to $625 up to $325
iPhone 12 mini 256GB up to $625 up to $325
iPhone 11 Pro Max 64GB up to $600 up to $300
iPhone 12 64GB up to $600 up to $300
iPad Pro 11 1000GB up to $600 up to $250
iPhone 11 Pro 256GB up to $575 up to $300
iPhone 12 mini 128GB up to $550 up to $300
iPhone 11 256GB up to $525 up to $250
iPad Pro 12.9 G3 1000GB up to $525 up to $225
iPad Pro 11 512GB up to $525 up to $200
iPhone 11 Pro 64GB up to $500 up to $275
iPhone 12 mini 64GB up to $500 up to $275
iPad Pro 12.9 G3 512GB up to $500 up to $225
iPhone 11 128GB up to $450 up to $225
iPad Pro 11 256GB up to $450 up to $175
iPad Pro 12.9 G3 256GB up to $425 up to $225
iPhone XS Max 512GB up to $400 up to $200
iPhone 11 64GB up to $400 up to $200
iPad Pro 12.9 G3 64GB up to $375 up to $200
iPhone XS Max 256GB up to $375 up to $175
iPad Pro 11 64GB up to $350 up to $125
iPhone XS 512GB up to $325 up to $175
iPhone XR 256GB up to $325 up to $150
iPhone XS Max 64GB up to $325 up to $150
iPad Pro 10.5 G2 512GB up to $325 up to $125
iPad Pro 12.9 G2 512GB up to $300 up to $175
iPhone XS 256GB up to $300 up to $150
iPhone XR 128GB up to $300 up to $125
iPhone XS 64GB up to $275 up to $125
iPhone X 256GB up to $250 up to $150
iPhone X 64GB up to $250 up to $125
iPad Pro 12.9 G2 256GB up to $250 up to $125
iPhone XR 64GB up to $250 up to $100
iPhone SE G2 256GB up to $250 up to $100
iPad Pro 10.5 G2 256GB up to $250 up to $100
iPhone 8 Plus 256GB up to $250 up to $75
iPhone SE G2 128GB up to $225 up to $100
iPad mini 5 256GB up to $225 up to $100
iPad Pro 12.9 G2 64GB up to $200 up to $125
iPad Pro 10.5 G2 64GB up to $200 up to $100
iPhone 8 Plus 64GB up to $200 up to $75
iPad mini 5 64GB up to $175 up to $100
iPhone SE G2 64GB up to $175 up to $75
iPad mini 4 128GB up to $150 up to $75
iPhone 7 Plus 256GB up to $125 up to $75
iPhone 8 256GB up to $125 up to $75
iPad 9.7 G6 128GB up to $125 up to $75
iPhone 7 Plus 128GB up to $100 up to $50
iPhone 8 64GB up to $100 up to $50
iPhone 7 256GB up to $75 up to $50
iPhone 7 Plus 32GB up to $75 up to $50
iPad 9.7 G5 128GB up to $75 up to $50
iPad 9.7 G6 32GB up to $75 up to $50
iPhone 7 128GB up to $75 up to $25
iPhone 6S 128GB up to $50 up to $25
iPhone 6S Plus 32GB up to $50 up to $25
iPhone 6S Plus 64GB up to $50 up to $25
iPhone 6S Plus 128GB up to $50 up to $25
iPad 9.7 G5 32GB up to $50 up to $25
iPhone 6S 64GB up to $50 up to $0
iPhone 7 32GB up to $25 up to $25
iPhone 6 64GB up to $25 up to $0
iPhone 6 128GB up to $25 up to $0
iPhone 6 Plus 16GB up to $25 up to $0
iPhone 6 Plus 64GB up to $25 up to $0
iPhone 6 Plus 128GB up to $25 up to $0
iPhone 6S 16GB up to $25 up to $0
iPhone 6S 32GB up to $25 up to $0
iPhone 6S Plus 16GB up to $25 up to $0
iPhone 6 16GB up to $0 up to $0
iPhone 6 32GB up to $0 up to $0

Next steps

Existing Telstra customers

Not a Telstra customer?

The trade-in program is managed by Kingfisher Mobile Australia Pty Ltd. You may only trade-in a device from Kingfisher’s list of eligible devices. The trade-in credit offer will vary depending on your device type, the model and the working condition of your device.

Device may be returned to you and trade-in credit not applied if: the condition of your device doesn't match that of your application, your data is not wiped, or device security locks are not disabled. Pricing is indicative and only final once your device has been assessed by Kingfisher.

Our trade-in partner, Kingfisher, only accept trade-in requests for the below models. To find your Samsung model name and storage amount, go to "Settings" > "Systems" > "About phone". The estimated amount of Telstra credit you may receive from Kingfisher when trading in a device depends on the device's condition.

Model Good working order value Damaged value
Galaxy Note 20 Ultra 5G 512GB up to $575 up to $175
Galaxy Note 20 Ultra 5G 256GB up to $575 up to $175
Galaxy S20 Ultra 5G 512GB up to $500 up to $150
Galaxy Z Fold2 256GB up to $475 up to $150
Galaxy S20 Ultra 5G 128GB up to $450 up to $150
Galaxy Note 20 5G 256GB up to $425 up to $125
Galaxy S20 Plus 5G 128GB up to $375 up to $150
Galaxy S20 Plus 5G 512GB up to $375 up to $150
Galaxy S20 5G 128GB up to $350 up to $100
Galaxy Z Flip 256GB up to $325 up to $125
Galaxy Note 10 Plus 5G 256GB up to $300 up to $125
Galaxy Note 10 Plus 5G 512GB up to $300 up to $100
Galaxy S20 128GB up to $300 up to $100
Galaxy Note 10 Plus 256GB up to $275 up to $100
Galaxy Note 10 Plus 512GB up to $275 up to $75
Galaxy S20 FE 128GB up to $275 up to $100
Galaxy Note 10 256GB up to $250 up to $100
Galaxy S10 Plus 512GB up to $250 up to $100
Galaxy S10 5G 512GB up to $250 up to $100
Galaxy Note 9 512GB up to $225 up to $75
Galaxy S10 Plus 128GB up to $225 up to $75
Galaxy S10 128GB up to $200 up to $75
Galaxy S10 512GB up to $200 up to $75
Galaxy S10 5G 256GB up to $200 up to $75
Galaxy Note 9 128GB up to $175 up to $75
Galaxy S10E 128GB up to $150 up to $50
Galaxy S9 256GB up to $125 up to $50
Galaxy S9 Plus 64GB up to $125 up to $50
Galaxy S9 Plus 256GB up to $125 up to $50
Galaxy Note 8 64GB up to $100 up to $25
Galaxy S9 64GB up to $100 up to $25
Galaxy S8 64GB up to $75 up to $25
Galaxy S8 Plus 64GB up to $75 up to $25
Galaxy A70 128GB up to $75 up to $50
BOOK 10.6 128GB up to $75 up to $50
Galaxy TAB S3 9.7 32GB up to $75 up to $25
BOOK 12 128GB up to $50 up to $0
BOOK 12 256GB up to $50 up to $25
Galaxy TAB S2 9.7 32GB up to $50 up to $25
Galaxy TAB A 10.1 32GB up to $25 up to $0

Next steps

Existing Telstra customers

Not a Telstra customer?

The trade-in program is managed by Kingfisher Mobile Australia Pty Ltd. You may only trade-in a device from Kingfisher’s list of eligible devices. The trade-in credit offer will vary depending on your device type, the model and the working condition of your device.

Device may be returned to you and trade-in credit not applied if: the condition of your device doesn't match that of your application, your data is not wiped, or device security locks are not disabled. Pricing is indicative and only final once your device has been assessed by Kingfisher.

Our trade-in partner, Kingfisher, only accept trade-in requests for the below models. To find your Pixel model name and storage amount, go to "Settings" > "Systems" > "About phone". The estimated amount of Telstra credit you may receive from Kingfisher when trading in a device depends on the device's condition.

Model Good working order value Damaged value
Pixel 4 XL 128GB up to $175 up to $75
Pixel 4 128GB up to $150 up to $75
Pixel 4 XL 64GB up to $150 up to $75
Pixel 4 64GB up to $125 up to $50
Pixel 4a 128GB up to $125 up to $50
Pixel 4a (5G) 128GB up to $125 up to $50
Pixel 3 XL 128GB up to $75 up to $25
Pixel 3 64GB up to $50 up to $25
Pixel 3 128GB up to $50 up to $25
Pixel 3 XL 64GB up to $50 up to $25
Pixel 2 128GB up to $25 up to $0
Pixel 2 XL 64GB up to $25 up to $0
Pixel 2 XL 128GB up to $25 up to $0
Pixel 2 64GB up to $0 up to $0

Next steps

Existing Telstra customers

Not a Telstra customer?

The trade-in program is managed by Kingfisher Mobile Australia Pty Ltd. You may only trade-in a device from Kingfisher’s list of eligible devices. The trade-in credit offer will vary depending on your device type, the model and the working condition of your device.

Device may be returned to you and trade-in credit not applied if: the condition of your device doesn't match that of your application, your data is not wiped, or device security locks are not disabled. Pricing is indicative and only final once your device has been assessed by Kingfisher.

Our trade-in partner, Kingfisher, only accept trade-in requests for the below models. To find your Oppo model name and storage amount, go to "Settings" > "Systems" > "About phone". The estimated amount of Telstra credit you may receive from Kingfisher when trading in a device depends on the device's condition.

Model Good working order value Damaged value
Find X-2 Pro 512GB up to $300 up to $150
Find X-2 Neo 256GB up to $125 up to $50

Next steps

Existing Telstra customers

Not a Telstra customer?

The trade-in program is managed by Kingfisher Mobile Australia Pty Ltd. You may only trade-in a device from Kingfisher’s list of eligible devices. The trade-in credit offer will vary depending on your device type, the model and the working condition of your device.

Device may be returned to you and trade-in credit not applied if: the condition of your device doesn't match that of your application, your data is not wiped, or device security locks are not disabled. Pricing is indicative and only final once your device has been assessed by Kingfisher.

Get yourself trade-in ready

If you are currently paying off your device with Telstra (such as on a Device Payment Contract), after trading in your device you'll need to continue paying your device payments until you have paid out your device in full. Please consider canceling any add-ons or subscriptions that you may have associated to this device. 

Getting your device return-ready:

  • Back up your contacts, photos, messages, music and anything else you want to keep.
  • Make sure any location or locking features are turned off.
  • Take out your device's SIM card.
  • Reset your device to its factory settings.
 

How to restore factory settings on your Apple iPhone and iPad

  1. If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
  2. Back up your device.
  3. Sign out of iCloud and the iTunes & App Store.
  4. If you're using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off.
  5. If you're using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out. Be sure to check and turn off Find My [device]
  6. Go to Settings and tap General > Reset > Erase All Content and Settings. If you turned on Find My [device], you might need to enter your Apple ID and password.
  7. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].

How to restore factory settings on your Samsung Galaxy and Google Pixel

  1. Back up your device.
  2. Sign out of your accounts including Google and Samsung
  3. Tap Settings > Accounts and backup > Accounts > Select Account > Tap Remove Account
  4. Please note labels may differ across different Android devices and versions
  5. Go to Settings and tap General Management  > Reset > Factory Data Reset > Reset.
  6. Follow the on screen prompts to complete the reset

Frequently asked questions