Regional services
We're switching off 3G from 30 June 2024
It's time to say goodbye to 3G as we evolve our network to provide an improved experience for customers across Australia.
Improve mobile coverage
Network extension
Extend your mobile coverage in low reception areas using our network coverage extension devices.
Blue Tick handsets
For the best possible voice coverage in regional locations, choose a mobile phone with our 'Blue Tick'.
Boost Wi-Fi coverage
Enjoy a better home or office internet experience with our Wi-Fi solutions and tips to help improve your Wi-fi setup.
Troubleshooting your Telstra services
Help and support
All the answers you need to set up, manage, and troubleshoot your Telstra services.
Smart troubleshooting
Sign in with your Telstra ID to use our smart troubleshooting tool. It'll help you diagnose and resolve technical issues with Telstra services.
Disaster support
When Australians face disaster, we're here to help keep you connected. We offer immediate support during a disaster and support during your disaster recovery.
Regional solutions
We’ve got a range of smart options to keep you connected.
Satellite Home Internet
Enjoy low-latency home internet in the most remote locations, with Telstra Satellite Internet beamed straight from space to your place. Powered by Starlink.
Mobile satellite phones
Keep connected on the move in remote Australia with your Iridium satellite phone on the Iridium satellite network.
Satellite small cells
Boost your mobile phone coverage in rural and regional areas with our network of satellite small cell base stations.
Our IoT network
Managing and controlling your devices and equipment remotely is easy with our Internet of Things (IoT) network solutions.
Regional support
Improve coverage in your home or local community
Find out how we can help improve mobile network coverage within your home and local community.
Invite a network expert to your next event
Invite us to your next event to discuss your community's network needs.
Manage services online FAQ
You can pay your bill from the payments tab of My Telstra app or My Telstra in a browser..
You can top up your Pre-Paid mobile in the services tab of My Telstra app or My Telstra in a browser.
Follow our simple steps to activate your mobile service.
Request a replacement SIM card in the services tab of the My Telstra app or My Telstra in a browser.
You can register for a Telstra ID by creating a username and password that you can use to sign into My Telstra.
Regional news from Telstra
Need more help?
My Telstra app
Manage your services on the go and send a message if you need.
Fix an issue
Our smart troubleshooting tool can help you diagnose and resolve technical issues with Telstra services.
Support
Find the answers on our support pages.
Contact us
For general enquiries, please call us on 13 2200. Or contact your Regional Australia local team.